Last winter I had hurrucaine windows installed in my house in Jupiter Rick gave me personalized attention always willing to help make the process as streamline as possible I love my windows and have recommended him to several of my freinds
I signed a contract in April for impact windows and shutters to cover our sliding doorsThe date promised for installation came and went and finally in August, the job was complete or so I thought until an insurance inspector came and told me that the windows were not impactThe owner of NSA on the phone told me that they were but offered to come by and lookOne tap on the window and it was obvious that they were not impactWeeks later, the new windows arrived and were installedI was not present for this installation but my adult son was present In comparing what I originally contracted for and what I received the second go around were not one in the sameI called the window manufacturer directly and he was able to look at both orders from NSAThe first clearly not impact, the second impact but not what I paid forI discussed at length the actually framing for the windows I ordered, and they too were differentSo now round threeI called the owner and shared with him that the windows were not correct and that they needed replaced, yet againI mentioned the casing and he said both window grades are the same and that all they needed to do was replace the glassI uploaded photos of what I ordered along with the specs from the manufacturerThey were not the same and I had to battle to get everything right, yet againThis was a futile exercise that wasted many months of my time, missed days at work for installation, and research; when ordered correctly without deceit, NSA would surely have not incurred the replacement and installation costs three times
Last winter I had hurrucaine windows installed in my house in Jupiter Rick gave me personalized attention always willing to help make the process as streamline as possible I love my windows and have recommended him to several of my freinds
I signed a contract in April for impact windows and shutters to cover our sliding doorsThe date promised for installation came and went and finally in August, the job was complete or so I thought until an insurance inspector came and told me that the windows were not impactThe owner of NSA on the phone told me that they were but offered to come by and lookOne tap on the window and it was obvious that they were not impactWeeks later, the new windows arrived and were installedI was not present for this installation but my adult son was present In comparing what I originally contracted for and what I received the second go around were not one in the sameI called the window manufacturer directly and he was able to look at both orders from NSAThe first clearly not impact, the second impact but not what I paid forI discussed at length the actually framing for the windows I ordered, and they too were differentSo now round threeI called the owner and shared with him that the windows were not correct and that they needed replaced, yet againI mentioned the casing and he said both window grades are the same and that all they needed to do was replace the glassI uploaded photos of what I ordered along with the specs from the manufacturerThey were not the same and I had to battle to get everything right, yet againThis was a futile exercise that wasted many months of my time, missed days at work for installation, and research; when ordered correctly without deceit, NSA would surely have not incurred the replacement and installation costs three times
Hired NSA to do impact windows and doors, great installation, very happy with products and serviceThank You!!