Sign in

National Sports Academy

Sharing is caring! Have something to share about National Sports Academy? Use RevDex to write a review
Reviews National Sports Academy

National Sports Academy Reviews (4)

Complaint: [redacted] I am rejecting this response because:Accessing the home should not be billedIt was there miscommunication and issues out of my control since I was no longer a tenant in the homeI also believe the condition of the home did not require four hours of cleaning with 2-ppl cleaning itThe home was completely vacant and only needed dusting,wiping and cleaningAs a gesture of good customer service, the extra hr to access the home should be refunded Regards, [redacted]

Ms*** contacted Maid Right through the Revdex.com on October 20th She requested a quote for bi-weekly serviceShe was outside of our regular service area but at the time we had a team that lived in Arlington just joined our serviceOur CSR requested to have an estimator come out to do the
written estimateHowever, the customer had limited schedule and the distance made it difficult*** was given a tentative quote for service through emailThe quote was for Initial clean at $per hour plus tax and ongoing rate would be $plus taxShe mentioned the $off first cleans couponThis was based on her square footage of the home and not the conditionThe first clean was scheduled for November 15, 2016, however, when the cleaning team attempted to confirm the clean, they were unable to reach the customerMs*** called the office and stated that no one had shown up at the time she was givenOur CSR explained the situation and rescheduled the clean for 11/18/The team arrived at the home and found the condition so cluttered and dirty that it was difficult to clean. Note we offer home cleaning services, not housekeeping servicesThey sent pictures into the office to explain why they could not continue to work with *** ***. They worked for the two hours that they were allowed for the initial cleanThe team explained that to do a proper initial clean would have taken closer to hoursThey declined to accept the cleaning for ongoing serviceOur CSR called the Ms*** the following day 11/19/and explained that there was not enough time allotted to complete the cleanWe explained that additional time would be needed to do a proper initial cleanWe requested that she call us back to discuss further actionMs*** emailed in a complaint insteadWe suggested that we come out and do a proper estimate and bring out another team and Ms*** agreed to another team but did not feel a reclean was neededWe offered the clean out to another teamThis clean was done on 11/30/She was satisfied with teamThen a few days later, called to complain and requested money off the cleanWe offered a reclean and each time she would say no it was fineOften asking if we could reduce the priceAfter two cleans with this team they refused to continue offering her cleaning services, stating the house was too cluttered and not worth the money to travel this distance for so little moneyOur CSR explained to *** once again on 12/20/that we were having issues finding a team to clean her homeWe suggested that she look for a more local company that may be able to clean for a lower cost since they would not be travelling as muchShe asked for the name of a different company but per policy we do not refer other companies that we are not familiar withShe stated that she had holiday plans and would not be able to find another company at this time of yearIn order to not put her in a bind we requested another team to help on this occasion December 21, a third team took the clean. Ms*** did not like this team and requested that we find another team or go back to the prior team who had turned down her request alreadyAt the same time this new team also stated that the home was too messy and clutteredThey explained that they could not accept more cleans from this customer due to the condition of the home and the distanceThey stated the price did not cover their cost to travel and clean itMs*** sent in another complaint stating that she did not like this teamShe stated that they did not clean the home the way that she wanted and that they had left the check and a jacket behindShe also stated that she had left gifts for the team but they had not taken those eitherOur CSR explained that we were not a good fit for her based on her needs and that we could not find a team willing to travel to her home and clean itWe attempted to be tactful about the condition of her homeMs*** called in and complained again and stated that she needed us to clean her home while she shopped for a new companyWe once again sent another team per our business owner’s request to the homeMs*** came home while cleaning was taking place and walked the cleaner around for hours having them do everything that she requested. For this clean she paid $the cost of her regular hour clean plus taxHowever, this time she called and complimented the cleaners and stated it was the best clean she had ever had. Then days later sent in another complaint stating it was not a good clean and requested money off againThis team stayed with her until FebruaryThe 4th team did not feel that the travel and time spent cleaning this home was worth the moneyOur CSR once again contacted Ms*** and explained that she was not a good fit for our companyShe stated that she did not have time to look for another company and requested that we look for herOur CSR explained that we could not do this and let her know that we would be ending her service with us on March 1st.She stated that she understood but then called in March asking for another cleaningOur CSR stated that we could not help her, but she stated that she really just needed one specific area cleanedShe was quoted the standard hourly rate for any cleanings going forwardShe stated this area would only take an hourWe scheduled the team on March 15th and they called from the home stating that they did the best they could but there was no way to complete what she was asking for in one hourOur CSR left a message letting her know the team did the best they could in the one hour and she responded with another complaint and request for full refundWe explained to her that the team did an hour of work and deserved to be paid for that hour of workShe was not ignoredWe responded several times to her request for refund. We went above and beyond to be kind, considerate and helpful to Ms***. It is unfortunate that she continues to pile on allegations. We will not be offering any refund, but do wish Ms*** the best of luck finding a new cleaning company in her local area

Complaint: ***
I am rejecting this response because: The company never once talked to me about teams not wanting to clean my houseHad they been upfront and honest, I would have had a face to face meeting with them for a detailed explanationOver and over I showed them they were NOT doing what they agreed to do when coming to my homeThey are not presenting what happened accuratelyMy new cleaning service has done a complete job every time and there are no problemsThe problem is with this companyI strongly urge anyone considering using them to walk awayI still want the refundedMy daughter was present when the team cameThey specifically told her they were instructed to not clean my house when hereThis is unacceptable.
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:Accessing the home should not be billed. It was there miscommunication and issues out of my control since I was no longer a tenant in the home. I also believe the condition of the home did not require four hours of cleaning with 2-3 ppl cleaning it. The home was completely vacant and only needed dusting,wiping and cleaning. As a gesture of good customer service, the extra hr to access  the home should be refunded 
Regards,
[redacted]

Check fields!

Write a review of National Sports Academy

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

National Sports Academy Rating

Overall satisfaction rating

Address: 415 Main St., Wilkes Barre, Texas, United States, 76248-2170

Phone:

Show more...

Web:

This website was reported to be associated with National Sports Academy.



Add contact information for National Sports Academy

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated