National Steamer

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Mr. [redacted],We apologize for...

any miscommunication that might have occurred during the process.  Our General Sales Manager coordinated with our Director of Service Operations to make sure your vehicle was repaired correctly.  Although, we or the manufacturer are not responsible for a tire that is punctured by something picked up on a road, we replaced it at no cost to the customer.  We will make every effort to trade this vehicle for another vehicle if the customer chooses. Sincerely,John [redacted]CJD Ram General Manager

We will fix the customer’s seat
though we never signed anything saying that we would do so.  The warranty
sticker the customer is referring to is the federal buyers guide and states
that any warranty on a vehicle is between the customer and the
manufacturer.  If [redacted] is not 100%...

satisfied with the warranty that
his vehicle qualifies for, we are happy to refund 100% of the warranty purchase
price to the bank that financed the warranty.  Please let me know if I can
assist in  anything further.
 
Thank You,
 
Matt C[redacted]
 
General Manager
Gillman Dodge-Ram-Chrysler-Jeep
[redacted]     [redacted]
[redacted]      [redacted]
[redacted]

Gillman did not damage the customers car. The shocks
were installed by her husband and after they saw it was broken, he fixed it
himself.
Thank You,
 
Matt C[redacted]
General Manager
Gillman Dodge-Ram-Chrysler-Jeep
[redacted]    ...

[redacted]      [redacted]

Ms. [redacted] purchased a used
vehicle with an aftermarket radio in it.  There is an amplifier pop when
the radio is turned on.   The aftermarket radio is being
sent to a 3rd party vendor to be diagnosed and repaired if
necessary. We are in the process of making sure all seals...

are functioning properly. 
Her options are to keep the vehicle after the repair or pay to return it to factory specs.  They are scheduled to pick up the car this week
We apolgize for the delays in getting this customers car repaired and hope we can provide the customer service Gillman is known for.Thank You,
Matt Chapman
General Manager
Gillman Dodge-Ram-Chrysler-Jeep
713-776-4901    
direct
214-783-0657     
cell