National Tax Credit Group

I am rejecting this response because: No such actions “as a courtesy” we’re ever offered to meDue to the stop payment that [redacted] instructed me to do; and I specifically recall him telling me to do so, I now received a letter from IRS requesting payment in fullI want the $reimbursed to the IRS!!!

We are presently still engaged with the client to resolve his tax issuesI spoke to Mr [redacted] in length todayHe is filling out Tax Organizers so that he can let us know all of his deductionsWhen originally filed, client did not supply all of the information and we do not have the ability to get actual W2's from the IRS, only wage and income transcriptsMr [redacted] 's Original OIC was denied due to excessive income and we will evaluate his income situation now that it has stabilized over the last monthsHe may be a better candidate given the new circumstancesIf he is, we will resubmitIf not then the best course of action is to amend the returns with the information that was missing from original tax organizersWe are awaiting for the documents from Mr [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/07/01) */ Hello Mr [redacted] **., I have reviewed your complaint and would like to address it in fullFirst of all, I would like to state that our firm has your best interests in mind and when clients call us, they want their issues with the IRS resolvedSome of the cases amount to the taxpayer owing a few hundred dollars or even getting a refund and some amount to hundreds of thousands of dollars and require to years of work in front of the IRSEach case is different and each client is in a different state of mind On your case particular, you called in and stated that in total you had about $XXXX federal and $XXXX state tax liabilitiesIn every engagement, we perform a two part compliance / resolution approachThe reason for this is the same reason when you call a dentist and ask them to fix your teethHe will not instantly pull your full set and replace with implants for $12,000, does he? He wants you to come in, do x rays and a full check up, before giving you a prognosis and a quote for those servicesWe do the same thing here in the officeMany times people think their tax problem is one thing and then after completing a full income expense analysis and year exploratory and reviewing wage and income / account transcripts, we determine the issue is much more severe or not as severe In your case, it was necessary to determine your full tax liability before we could give you a quote for servicesYou are actually one of the rare cases where we offer to do a tax filing before giving a quote for resolutionIn almost all cases the investigation is $alone and the filings start at $per year depending on complexityYour tax technician offered that to you as a courtesy to determine what we could do for you for the resolution phaseAlso your information that was provided was just submitted within the last week or soThis is a tax firm with attorneys and CPA'sWe simply do not work on one case and have hundreds of clients to resolve and manage their tax liabilities, large and smallWe queue up work the best we can and care for the outcome of the clients There has been a lot of exploratory work on your case by both the tax technician and the compliance agentThis case is moving exactly as expected and in the time frame that it shouldIf anything, you are getting a return filed for no fee which is very rare and not something I authorized personally, or make a case of doing We have performed per the contract that you signed and I can provide that to you and have more than provided the services you paid forWe have been in contact you throughout the investigation and you have provided us with paystubs and your tax organizers and we have requested and reviewed your wage and income docs from the IRS as well as the record of account and account transcriptsWe have actually performed above that and to complete compliance and within the guidelines of the IRS and taxing authoritiesShould you feel different, please contact me directlyI am here to work with you to resolve this but to say that we have not had any communication is simply not trueUp until this Revdex.com complaint you had never expressed any dissatisfaction with our communication, services or commitment to your tax problems and resolution Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept the response it's very clear as to what is happening I wantEd some correspondence as to what my money is being used forIt would have been simple if my calls or emails were returnedI should not have to complain just to get a response from someoneI would have been perfectly fine with I'm busy and I am still working on it instead of being avoided

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me.I have attached the signed form requested by National Tax to complete my refund

Hello Mrs ***,I tried to reach out to you a few times but received a voicemailIn your specific case, we conduct and prepare an investigation that we go over with you after full payment is madePer the service agreement you had agreed to, the billing was set at $and to date a total of
$was paid towards thatAs for the investigation, we have some preliminary information from the compliance team and its still queued to be reviewed by the attorney for resolution planI can tell you this though, based on your particular situation, a HUD garnishment is not something we are looking to engage, we are simply looking to resolve and handle your IRS tax debt which is a separate matter all to itselfThere are some programs that may be be suitable to address this IRS liabilityYour HUD debt is being resolved currently with the garnishmentAlso in the contract that you signed and agreed to, we did not mention any specific resolution direction or could because the investigation was simply not completed yet. If you would like to further discuss this, you may reach me at the phone number I included in the email I sent you earlier or kindly tell me when is an appropriate time to call so we may further deal with this matter.Kind Regards

Hello Ms Bernardo,When you engaged our firm, you owed the IRS $11,We never instructed you to stop making payments and you were compliant with the IRS at the time of the engagementAny penalties assessed for your case would be abated if handled properly and the proper IRS petitions submitted,
which we discussed and would provide to youYou were asked if you would owe for and if there was a liabilityIf there was and you did not pay this amount in full, it would result in a defaulted payment plan agreement and you would go back to collectionsThe IRS imposes penalties and interest REGARDLESS if you are making payments or notTHESE CONTINUE TO ACCRUE AS LONG AS YOU OWE THE LIABILITYTherefore, the only way to stop the penalties is to pay the balance offWe also spoke about trying to get any form of reliefThe Attorneys and CPAs reviewed your file but you earn a considerable amount of income and your expenses are shared with a boyfriend whose name is under the mortgage and expenses are under his name as wellTherefore, you posses very little personal expenses that may be substantiated and used to negotiate with the IRSThe attorney felt the best course of action would be to maintain the installment plan or pay this off in full and request a penalty abatement when the balance is paid off, to maximize the benefit.All of the communication via phone and email was documented and all discussions resulted in this plan of actionIf there was a better solution, the attorney would have petitioned for it, but you simply do not qualify based on these metricsAny fees paid to the firm are for investigative and filing services and have been rendered in fullThe firm does not guarantee any resolution with the IRS as it is not in its powers to do so and this is the sole reason that we minimize fees to the firm with a thorough and ranging investigation into your case, which includes Account Transcript Review, Record Of Accounts, compliance callsWage and income review and a full phone interviewThis was explained to you in depth through a conference call with the senior analyst. If you would like to further discuss this matter, please feel free to contact me at ###-###-####Regards,

Hello Ms Bernardo,I have outlined the details of your case earlier and what can be done and what cannot as a result of the investigation that we were contracted to do prior to any tax relief engagement. We do an investigation to understand a clients full IRS issue and the nature of the debt as well as gathering income documentation to verify a clients eligibility for the programs available. I outlined the results briefly for you. Your response to blame the firm for your penalties from the IRS is unfounded. Please understand, that regardless if you pay or do not pay the IRS, you WILL incur penalties. These will continue whether you stop payments or miss a payment or continue to make payments. The penalties will not cease until this debt is paid off. You have not incurred additional penalties as a result of missing a payment or two. Your penalties and interest are accruing daily, regardless of making monthly payments on time. Our suggestions to you were that these penalties may be abated (REMOVED) if you take specific actions that we were willing to provide to you as a courtesy, beyond the scope of the original engagement. This would remove any and all penalties incurred for that oldest year as long as you met the IRS terms. If you would like to discuss this further, please call me at ###-###-####. As such, we have complied with the terms of the engagement to conduct a full 15 year background investigation and provide the best direction of tax resolution and relief that you specifically qualify for. Kind Regards,[redacted]

Thank you Mrs [redacted] for responding. Although we never like to see unsatisfied clients, your case was very early on in the process and was only in the investigation phase. Please understand that you were contracted for a full 15 year tax investigation and the fees were not even fully paid for deliverables. You had inquired before this investigation was complete and also was upset when it was not completed before your payments were complete. We were dealing with two items, a garnishment and a tax liability. You still maintain a tax liability and you also had a garnishment. When we discussed your case on the phone last week, you mentioned you had already resolved the HUD garnishment, but the tax liability still was outstanding. I also asked you to send in supporting documents because you did not have specifics to your gross monthly wages and the specific deductions. I asked for you to fill out a financial information sheet and send me a copy of a few recent pay stubs. You agreed to and when I followed up with you that I had not received it, you decided that you would rather pursue a Revdex.com complaint rather than find resolution to your tax burden.  I tried to be of service to you and you changed direction and now refuse it.The issue of your tax burden is not resolved and you have not given our firm nor anyone any time to do so. Nor have you fully paid for the services that you supposedly were expecting. I will however refund your deposit for services and cancel your case. Please fill out the rescission agreement and I will expedite this. Please also make note that working on tax cases, we need time to fully investigate and generate a game plan. You had made a deposit and then within 3 days called in to expect all of the deliverables to be complete. When they were incomplete you had yelled at the rep and hung up on her and then refused to take her return call. I apologize this process frustrated you but you need to give us time to do our job and you to listen to a senior officer to formulate a game plan. Also the IRS is not quick to act for third party representatives and we need to work within these guidelines. We did not further bill on your case and tried to reach you but you would either not return calls in a timely manner or verbally abuse the representative when you decided to call in days or weeks later.Please sign the included MUTUAL RESCISSION OF CONTRACT and I will submit for a full refund when it is processed.

We are presently still engaged with the client to resolve his tax issues. I spoke to Mr [redacted] in length today. He is filling out Tax Organizers so that he can let us know all of his deductions. When originally filed, client did not supply all of the information and we do not have the ability to...

get actual W2's from the IRS, only wage and income transcripts. Mr [redacted]'s Original OIC was denied due to excessive income and we will evaluate his income situation now that it has stabilized over the last 6 months. He may be a better candidate given the new circumstances. If he is, we will resubmit. If not then the best course of action is to amend the returns with the information that was missing from original tax organizers. We are awaiting for the documents from Mr [redacted].

I am rejecting this response because:
No such actions “as a courtesy” we’re ever offered to me. Due to the stop payment that [redacted] instructed me to do; and I specifically recall him telling me to do so, I now received a letter from IRS requesting payment in full. I want the $900 reimbursed to the IRS!!!

I am rejecting this response because:
The company did nothing on behalf of mr., and that's going to continue to be my stance on the matter

Hello Ms [redacted],I wanted to address your concern and what our firm has done on your case to date. You have both a federal and state tax issue. Within your retainer paid to our firm, we would resolve both the state and federal tax issues but needed to handle one as a compliance case and the...

other as a hardship. When you first engaged us in Nov of 2015 you had expressed that MD was the more aggressive of the two and you wanted to address that one as a hardship. After a compliance call with the IRS, it was determined that you had set up a voluntary installment agreement 2 days prior to contacting us. This was already being set up and would activate in January. We advised you to stay on that installment arrangement and that if there were penalties to be abated, that those would be requested when the IRS liability was paid in full to maximize the benefit. Also your 2015 federal and state filings were not complete and late. We asked if you wanted us to complete those and you stated that you could do your own tax filings which was your discretion. Regarding the State of Md offer, we submitted an OIC request in March 2016 after getting all the required documents and signatures from you. We did inform Ms [redacted] that the debt needed to be more than two years old and that based on this restriction we would not be able to include the 2014 tax year. We also informed her that there may be licensing issues due to this tax debt.  On November 10, 2016 you informed us that the MD offer was rejected. This was due to two factors. Maryland felt that you had additional income that was from dependents in the home but more obviously, they stated that the tax debt was from the last two years. You had failed to inform us that some of your filings from the previous years were just recently assessed. Your 2007 and 2012 return was just assessed in 2015, making it ineligible for an offer since the debt needs to be more than 2 years old. In this case, the next option was to wait the debt out and submit another offer in the future making this debt eligible. We would be only able to include tax debt that is more than two years old. Ms [redacted] was also informed by the offer examiner that her 2010 was not filed. She had stated that it was.A second offer was submitted on approximately October of 2016. On Jan 30, 2017 you sent a text to the case manager and stated the following: "Hi [redacted], received an email from MD.. They want me to resend the 2010. I sent via fax to them on several occasions. I just had surgery and currently out on extended sick leave."This offer was rejected in January due to the 2010 tax year not being filed again. This notice was from Jan 19, 2017 and we were informed on Feb 13, 2017. On Feb 13th we requested a copy of your 2010 return so we may have on file in case the offer examiner requests it from the power of attorney. We still do not have this on file. We also sent you a new Power of Atty form since the old one was reaching expire date. From the date of your first notice of rejection to you stating that you sent us documents to move forward was nearly three months. Most cases in our office are resolved within a year and as such we state that the engagement will not last longer than a year without additional fees. Your case has been in our office since 11/2015 and we have not asked or billed more fees out of courtesy. We cannot control the outcome of legal and tax cases and as such do not have a guarantee of any sort. We do our best but due to being not informed of the actually late filing of the MD returns and the assessment date, this hindered your case. Your MD offer has also been rejected to date twice. My recommendation to you is such. Submit an offer in December of this year after ensuring that you have 2010 filed. 2016 need to be filed as well. When you file your 2017 return, this should be done on time and paid in full to get an offer consideration. the Years reflected on the offer can only be, 2007, 08, 11, 12, 13, 14. You will not be able to include 2015 and 16 as well as 2010. Unfortunately unless more fees are billed, we will not be following up on this but we can supply with the correct documents to do so in the future as a courtesy. We simply cannot let engagements span multiple years with re-submissions and spending timely resources on denial after denial. I hope you understand.Kind Regards

Initial Business Response /* (1000, 5, 2016/07/01) */
Hello Mr [redacted].,
I have reviewed your complaint and would like to address it in full. First of all, I would like to state that our firm has your best interests in mind and when clients call us, they want their issues with the IRS...

resolved. Some of the cases amount to the taxpayer owing a few hundred dollars or even getting a refund and some amount to hundreds of thousands of dollars and require 1 to 2 years of work in front of the IRS. Each case is different and each client is in a different state of mind.
On your case particular, you called in and stated that in total you had about $XXXX federal and $XXXX state tax liabilities. In every engagement, we perform a two part compliance / resolution approach. The reason for this is the same reason when you call a dentist and ask them to fix your teeth. He will not instantly pull your full set and replace with implants for $12,000, does he? He wants you to come in, do x rays and a full check up, before giving you a prognosis and a quote for those services. We do the same thing here in the office. Many times people think their tax problem is one thing and then after completing a full income expense analysis and 15 year exploratory and reviewing wage and income / account transcripts, we determine the issue is much more severe or not as severe.
In your case, it was necessary to determine your full tax liability before we could give you a quote for services. You are actually one of the rare cases where we offer to do a tax filing before giving a quote for resolution. In almost all cases the investigation is $580 alone and the filings start at $350 per year depending on complexity. Your tax technician offered that to you as a courtesy to determine what we could do for you for the resolution phase. Also your information that was provided was just submitted within the last week or so. This is a tax firm with attorneys and CPA's. We simply do not work on one case and have hundreds of clients to resolve and manage their tax liabilities, large and small. We queue up work the best we can and care for the outcome of the clients.
There has been a lot of exploratory work on your case by both the tax technician and the compliance agent. This case is moving exactly as expected and in the time frame that it should. If anything, you are getting a return filed for no fee which is very rare and not something I authorized personally, or make a case of doing.
We have performed per the contract that you signed and I can provide that to you and have more than provided the services you paid for. We have been in contact you throughout the investigation and you have provided us with paystubs and your tax organizers and we have requested and reviewed your wage and income docs from the IRS as well as the record of account and account transcripts. We have actually performed above that and to complete compliance and within the guidelines of the IRS and taxing authorities. Should you feel different, please contact me directly. I am here to work with you to resolve this but to say that we have not had any communication is simply not true. Up until this Revdex.com complaint you had never expressed any dissatisfaction with our communication, services or commitment to your tax problems and resolution.
Initial Consumer Rebuttal /* (2000, 7, 2016/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept the response it's very clear as to what is happening . I wantEd some correspondence as to what my money is being used for. It would have been simple if my calls or emails were returned. I should not have to complain just to get a response from someone. I would have been perfectly fine with I'm busy and I am still working on it instead of being avoided.

Thank you for the correspondence.I will like to go over the account transcripts for me [redacted] to describe what the firm did for the fees charged to the client.On 10-4-2012 Mr [redacted] was placed in CNC status. CNC status is renewable after every year and when Mr [redacted] engaged our firm he was in a collections state. If you look at the transcripts, you will note that between 2012 and 2016, there was no 530 line items. This indicated that the IRS did not renew his CNC status. We needed to petition the IRS to get Mr [redacted] back into a CNC before he received further collection actions such as a levy or garnishment.on 4/28/16 we were appointed as representatives.We submitted a 433A verbally over the phone to IRS Rep Mr [redacted], ID# [redacted] and a formal request for a CNC was made as well as a 90 day collection hold for the processing of the request.On 10/17/16, an annual notice was sent to MR [redacted] stating that he was not in collections but that this was his balance due and the interest and penalties that had accrued.As you can see, on 2/13/17, Mr [redacted] was no longer in a collection state and the IRS updated his file to a formal CNC.As a result of the CNC being reestablished, you will note that a lien was levied against him in 3/13/17. This is normal procedure and means that the IRS is securing their interests. On 3/6, Mr [redacted] received a tax refund that was not issued but applied to his tax liability. Like I have mentioned to the clients before in great depth, Mr [redacted] needs to go to his HR department and adjust his withholding to not get a tax refund that the IRS can confiscate.Secondly, the statute of limitations on this debt is April of 2021, so if Mr [redacted] maintains the CNC until then, the debt will expire. It is in his best interests to owe every year and pay off the balance with the return, rather than get a refund confiscated.There was value in what we did. The balance was simply too small for an offer in compromise and the client did not say that a lien would hurt him in the long run. Also when Mr [redacted] became a client, he was not working and we had no idea he would be getting refunds while he was actively engaged with the IRS. I caution to have the client continue dialog with the IRS as they may remove the CNC status and place him back into collections. The IRS is a collection agency and their singular goal is collect on back taxes. It will only take one overzealous IRS agent to do so. We place clients that are unable to pay off old tax debt into the best program available. This is the best program for Mr [redacted].

We want to thank you for being a valued client and appreciate your business. I do disagree with the assessment by the IRS that we did nothing for the client. Client had back taxes owed for the years 09 and 10 totaling $7500 and was in current collections. After pulling the account transcripts and...

record of account and reviewing the compliance call, we discussed tax investigation with client on Tues May 3, 2016. Client did not want to move forward with an Offer in Compromise due to cost but did accept a Not Collectible petition. An attorney submitted a 433 and negotiated a CNC for the client. Client did not have any garnishments or bank levies due to this status and was removed from collections but he did have an incorrect W4 filled out and had too much in taxes taken out, therefore resulting in a refund when filing. We do not control how clients fill out W4 forms and if they will have refunds or owe from year to year, as much as we can control their income. If the client owes the IRS during the CNC status, any refund will be kept by the IRS. I spoke with both parties on 2/23/17 and I explained the above to their satisfaction at the time. The IRS agents have the motivation to place the client into collections at all times. They will say whatever they want to get the client to pay their tax debt. We have the clients interests in mind and currently they are not in collections because of our efforts. If they remain in this status until the statute date of 4/15/2020, this will fall off their record and statute out. This is the clients best interests for their tax matter.The client also did not opt out of the annual tax prep that we bill clients to maintain compliance. This was per the signed service agreement that we have on file. Client was billed for the annual tax prep and initiated a charge-back rather than call us to notify that he did not intent to have us do his taxes. When we spoke, I told him that we attempted to call him three times and emailed him twice notifying him of the billing date. I told him that we would not dispute the charge-back and concede the charge so that he gets a refund. He appreciated that and I thought the matter was resolved. We had no problem giving him a refund if he did not want to have our firm do his annual return. Any previous billing to date has been earned per the engagement agreement and discussed in full with the client. I am sorry the client does not feel that our services were of value to them, but it did prevent further collections, placed them in a long term plan and if the income is maintained, client can statute out his tax liability in 3 years. He may also submit an offer but this was denied due to cost/benefit considerations.  Client has not made a payment on the tax liability since the CNC status was initiated, nor will have to if it is maintained this way. if the client wants to have more info on the program he was placed into, I encourage the client to read this document:https://www.irs.gov/irm/part5/irm_05-016-001r.html