National Tax Relief

Dear Revdex.com,Thank you for contacting National Tax Relief, Inc regarding [redacted] 's complaintWe have a long-***ding commitment to provide the best possible service every time.We have done most of our tax resolution work upfront and are currently waiting for the IRS to process the back tax returns [redacted] was to mail inWe will gladly finish his case as soon as all his tax return are processed by the IRSThis is an IRS requirement for tax resolution.Below are the resolution services we have done for [redacted] so far:Completed power of attorney form and filed it with IRSCompleted and filed income tax extensionOrdered IRS wage and income transcripts, tax transcripts and account transcriptsAnalyzed IRS master transcripts and determined what was required to resolve back tax issuesEmailed tax organizers for 2013, and tax returnsPrepared and tax returns based off ***rmation provided to us and advised of missing deductionsEmailed and tax returns to customer so he could mail them to IRS and usEmailed client questionnaire to gather ***rmation to prepare resolution formsPrepared tax resolution forms based off the ***rmation provided to us in client questionnaire Below is the timeline of this account: Email sent to [redacted] @gmail.comby *[redacted] 7/7/5:PMNext StepsComplete the Client questionnaire link we sent to youWhen the IRS mails you your bill to you please call and forward it to us so we can move forward with your resolution.FYI your address will be automatically updated when your taxes are filedSincerely, [redacted] National Tax Relief, Inc[redacted] ***Riverside, CA ***t [redacted] f [redacted] New document has been uploadedby *[redacted] 7/7/5:PMEmailed Tax Returns Attached with filing instructions, Efile forms to be signed and returned to [redacted] @gmail.comby *[redacted] 7/7/5:PMHi ***,Your updated tax returns are attachedSign the forms and email or fax back to us.Sincerely, [redacted] ,National Tax Relief, Inc[redacted] ***Riverside, CA ***t [redacted] f [redacted] http://nationaltaxreliefinc.com/ New document has been uploadedby R[redacted] 7/7/5:PMNew document has been uploadedby R[redacted] 7/7/5:PM Emailed updated tax Returns to [redacted] @gmail.comby R[redacted] 7/1/3:PMSubject: updated tax returns attachedis in process and shows refunds of aprox and from IRS and stateMessage:Hi ***,I still need to add on your school expenses for IRS is down for maintenance til TuesdayYour income was too high to qualify for the school credits.Sincerely,National Tax Relief, Inc[redacted] ***Riverside, CA ***t [redacted] f [redacted] http://nationaltaxreliefinc.com/New document has been uploadedby R[redacted] 7/1/3:PM Emailed Tax Returns with instructions, Efile forms to [redacted] @gmail.comby R[redacted] 6/29/8:AMYour tax returns are attached with instructionsPlease email us your 2013, 2014, and tax W2s so we can deduct your state tax withholdings as well as a copy of your tax returns if you have not already done soSign the forms and return to usSincerely,National Tax Relief, Inc[redacted] ***Riverside, CA ***t [redacted] f [redacted] http://nationaltaxreliefinc.com/New document has been uploadedby R[redacted] 6/29/8:AMNew document has been uploadedby R[redacted] 6/29/8:AMEmailed Tax Returns with filing instructions to [redacted] @gmail.comby R[redacted] 6/21/6:PMSubject: Tax returns attachedPllease email us your State w2s for 2013, 2014, and 2015Message:Hello ***,I delayed on your taxes as I wanted to max out your deductions and was hoping you had school expenses to lower your taxesWe did max out your job seeking expensesYour tax returns are attached with instructionsPlease email us your 2013, 2014, and tax W2s so we can deduct your state tax withholdings as well as a copy of your tax returns if you have not already done soWe will email your taxes shortly however will not include the correct state withholdings til you send us your W2sIf you don't have your W2s the star will adjust the amount to what they have on record.Best Regards, [redacted] National Tax Relief, Inc[redacted] ***Riverside, CA ***t [redacted] f [redacted] http://nationaltaxreliefinc.com/ New document has been uploadedby R[redacted] 6/21/1:PM New document has been uploadedby R[redacted] 6/21/1:PM New document has been uploadedby R[redacted] 6/21/1:PM Email sent to [redacted] @gmail.comby R[redacted] 6/7/5:PMSubject: I'll email you your taxes this eve and finish your tax returns this week.Message:Hi ***,I'll email you your taxes this eve and finish your tax returns this week.Also Please send us copies of your tax returns ASAP so we can compare them to the IRS recordsThe IRS is currently reviewing your tax returns.Sincerely,National Tax Relief, Inc[redacted] ***Riverside, CA ***t [redacted] f [redacted] http://nationaltaxreliefinc.com/ Email sent to [redacted] @gmail.comby R[redacted] 5/27/11:AMSubject: taxes are done but we need to know how much you paid for booksMessage:Hi ***,Your taxes are done but the tax organizer did not really list any expensesPlease guesstimate your book expensesAlso in did you have your BA degree or equal to a BA Sincerely,National Tax Relief, Inc[redacted] ***Riverside, CA ***t [redacted] f [redacted] http://nationaltaxreliefinc.com/ Email sent to [redacted] @gmail.comSubject: Checking in with youThe next step is to prepare your tax returnsDid you return the tax organizers to us yet?Message:Hi ***,I hope all is well with youThe next step on your case is to prepare your tax returnsDid you return the tax organizers to us yet?Sincerely, [redacted] , EA MS Taxation MBA AccountingNational Tax Relief Inc.Phone [redacted] Fax [redacted] Sincerely,Emailed Tax Organizer to [redacted] @gmail.comby R[redacted] 5/11/11:AMSubject: Attached you will find a Tax Organizer, please print two copies and fill out one each for and and send back to us within daysMessage:Hello [redacted] ,I hope all is well with you Attached you will find a Tax Organizer, please print two copies and fill out one each for and and send back to us within daysIf there are areas that do not apply, please leave them blank and/or give us a quick call with any questions you may have.Sincerely [redacted] National Tax Relief Inc.Phone [redacted] Fax [redacted] @nationaltaxreliefinc.comhttp://nationaltaxreliefinc.com/Task Completed (Discovery 2000-2015)by R[redacted] 5/11/11:AMPayment made $1,000.00by J[redacted] 5/6/8:AMEmailed Tax Organizer to [redacted] @gmail.comby R[redacted] 4/27/9:AMSubject: Message:Hello [redacted] ,I hope all is well with you Attached you will find a Tax Organizer, please print three copies, fill and complete one for 2013, and Return to us ASAP.If there are areas that do not apply, please leave them blank and/or give us a quick call with any questions you may have.Sincerely, [redacted] , EA MS Taxation MBA AccountingNational Tax Relief Inc.Phone [redacted] Fax [redacted] @nationaltaxreliefinc.com emailed client questionaireby R[redacted] 4/27/9:AM emailed client questionaireAssigned to Case Manager : [redacted] by R[redacted] 4/27/9:AM Emailed Discovery [redacted] to [redacted] @gmail.comby J[redacted] 4/26/9:AM Emailed Extension mailed in to [redacted] @gmail.comby J[redacted] 4/20/4:PM New document has been uploadedby R[redacted] 4/20/9:AM New document has been uploadedby R[redacted] 4/20/9:AM Task updated (Discovery 2000-2015)by J[redacted] 4/14/10:AM Successfully Faxed FTB POA to 19168435440by J[redacted] 4/8/12:PM New document has been uploadedby J[redacted] 4/8/12:PM New task assigned to ' [redacted] ' (Discovery 2000-2015)by J[redacted] 4/7/4:PM Successfully Faxed [redacted] to [redacted] by J[redacted] 4/7/4:PM New document has been uploadedby J[redacted] 4/7/4:PM New document has been uploadedby J[redacted] 4/7/4:PM Emailed CA FTB to [redacted] @gmail.comby J[redacted] 4/7/3:PM Status changed from "[Active Prospect]-Opened" to "[Active Client]-Services Not Started"by J[redacted] 4/6/7:PMConverted from prospect to clientby J[redacted] 4/6/7:PM Assigned to CPA/Attorney/EA : [redacted] by J[redacted] 4/6/7:PM please call us if you have any questions.Sincerely, [redacted] , CEONational Tax Relief, IncPhone [redacted] Fax [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] The sales person never told me that the navigation was offered as a standalone system When the navigation system was described it was described as the new way that the Honda navigation system worked I was never told that the Honda Navigation system was available as a stand alone system I expressed to the sales person my requirement for the "Honda" system because of my outstanding experience with the system in my Civic that I was trading in on the Civic The dealership found during the ten days of trying to make the Honda system work with the wiring kit that was needed to make the Honda Navigation work As previous stated, the dealership did not know anything or did they relate to me that the Honda app would not work as described until February the 8th when [redacted] the technician called the Honda tech support and learned the Honda app would not work The other navigation systems are inferior to the Honda system and some systems are even free on smartphones I was never offered a new civic with built in factory system so how could I reject paying for such a car It is true the dealership has reimbursed me for the $Wiring Kit and the $Honda app These are the required items to make the Honda factory navigation work as described by the people at Piedmont Honda The response from Piedmont Honda is not factual in numerous respects and therefore I do not accept their response.Regards, [redacted] ***

Dear Revdex.com,Thank you for contacting National Tax Relief, Inc regarding [redacted] 's complaint We have a long-standing commitment to provide the best possible service every time We will send [redacted] 's and tax returns to her and we will not charge her the balanced owed to usWe prepared [redacted] 's and tax returns in April based on the information the IRS provided to usWe did not send the tax returns to her because she did not pay us in full and we did not not receive the tax organizers we requested form her.Below are the services we have provided to [redacted] so far:Filled Form Power of Attorney to provide representation and gain privileged tax informationReviewed IRS master tax files regarding liability and statue of limitations Ordered transcripts and record of accountsPrepared IRS Tax AnalysisPrepared and IRS and State of California tax returnsPrevented against involuntary collection activities (e.gbank levies, wage garnishments, seizure of assets) from the IRS and or State taxing authority(s)Please call us if you have any questions.Sincerely, [redacted] , CEONational Tax Relief, IncPhone ###-###-####Cell ###-###-####Fax ###-###-####Sincerely [redacted] National Tax Relief Inc.Phone ###-###-####Fax ###-###-####

The company made no effort to reprimand to correct the poor service I received except apologizingI deserve a refund for all the inconvenience I experienced with the poor serviceBeing dishonest to customer is not acceptable

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.During my conversation with Piedmont Honda I could tell by his tone and mannerisms that he did not actually care nor would anything be done about it
Regards,
*** ***

Piedmont Honda reply:
In this situation, the
customer was fully aware the Civic he purchased did
not include factory
navigationAlthough the customer initially expressed interest in factory
navigation, he decided to go with the model without factory navigation due to
the additional cost involvedThe dealership offered an alternative form of
navigation through the use of a smart phone using the factory screen and audio
controls
It was understood by all
parties the navigation would pair with a smart phone device and display on the factory
screen and voice commands would be sounded via the factory speakersThe smart
phone navigation is fully functionalHowever, the customer is not satisfied
with the navigation because it is powered through Google maps instead of Honda
link navigation which is no longer availableThe Honda link feature was
discontinued for the civic model
The smart phone
navigation software displays on the car screen and functions like factory
navigationHowever, the navigation operates through Apple car playThe
customer wants it to function using Honda link navigation, which is no longer
available
Although the customer did
in fact purchase an app and wiring kit for navigation, the customer was reimbursed
by the dealership for any expenses pertaining to navigation activation to
eliminate his out-of-pocket expensesIn summary, the smart phone navigation
feature is fully operationalUnfortunately, trading to a similar Honda Civic
with factory navigation and keeping the customer’s payment the same is not an
option due to the extra cost involved, which the customer elected not to pay
when purchasing the new Civic

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We appreciate you bringing Mr. [redacted] concern to our attention, prior to receiving this notice we had already made several attempts to discuss this further with Mr. [redacted], there has been no efforts on his part to contact us as of this writing.  Please encourage Mr. [redacted] to discuss this further...

with us, it is our opinion that we have a lack of communication, this is most probably our fault due to the fact we do this all day long and should have been clearer as to what we have diagnosed and recommend, but without being able to discuss this with Mr. [redacted] we will never get clarity.  Our records clearly indicate we diagnosed "2" vibration issues,  one involving a need to balance wheels the other was only on acceleration which would involve a more costly repair, we simply want to discuss and re diagnosis this with Mr. [redacted] at no charge.In closing, our dealership never charges a diagnostic fee, we always feel our customers should never be charged for diagnosing a concern, so as in this event Mr. [redacted] was never charged a fee for us addressing his concerns, we did charge him for his requested oil and filter change as we have done for him before.A simple acceptance of our call would have most likely eliminated any ill will, the flawless service Mr. [redacted] received prior to this visit is what we strive for every single day.Mr. Gary V[redacted] is his contact, he will continue to reach out he is our service director and has been with me for over 20 years.Looking forward to a quick resolve here.Jeff

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Piedmont Honda contacted us directly and offered to supply a new key at no charge.  This is what we had requested.  Our faith is restored in Piedmont Honda and we will do business with them in the future.
Regards,
[redacted]

The company made no effort to reprimand to correct the poor service I received except apologizing. I deserve a refund for all the inconvenience I experienced with the poor service. Being dishonest to customer is not acceptable

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] The sales person never told me that the navigation was offered as a standalone system..  When the navigation system was described it was described as the new way that  the Honda navigation system worked.  I was never told that the Honda Navigation system was available as a stand alone system..  I expressed to the sales person my requirement for the "Honda" system because of my outstanding experience with the system in my 2012 Civic that I was trading in on the 2016 Civic.  The dealership found during the ten days of trying to make the Honda system work with the wiring kit that was needed to make the Honda Navigation work.  As previous stated, the dealership did not know anything or did they relate to me that the Honda app would not work as described until February the 8th when [redacted] the technician called the Honda tech support and learned the Honda app would not work.  The other navigation systems are inferior to the Honda system and some systems are even free on smartphones.  I was never offered a new civic with built in factory system so how could I reject paying for such a car.  It is true the dealership has reimbursed me for the $150 Wiring Kit and the $60 Honda app.  These are the required items to make the Honda factory navigation work as described by the people at Piedmont Honda.   The response from Piedmont Honda is not factual in numerous respects and therefore I do not accept their response.Regards,[redacted]

November
5, 2015
To Whom It May Concern,
As concerning the complaint, reference number [redacted]1, we have discussed with the parties involved and
rectified any and all misunderstandings. 
The party involved said they would be contacting you and withdrawing the
complaint and/or stating...

they were happy with the resolution.
If there is any questions, please contact me
directly…
Sincerely,
[redacted]
General Sales Manager
[redacted]
[redacted]

If we were given the opportunity to discuss this with Mr. [redacted], he would have known out of "Goodwill" we would be glad to reimburse him of his oil and filter change, it is our hopes that he will once again return to service his Honda with us as he has in the past with no issues.In closing, we are processing a check request to go out to Mr. [redacted] as of this email.

Thank you in advance for notifying us via the Revdex.com on your recent visit, as unfortunate as it is to hear about, it is the only way we can become a better customer service dealership through our employees in the future.  After speaking with [redacted], it is our stance that there was indeed a...

communication break down between [redacted] and one of our Service Advisor, with this said [redacted] is entirely correct, we need to address/evaluate and train our advisor(s) on better attention to detail and promise times when communicated to customers.  We will address this issue internally ASAP, we look forward to continuing a strong relationship with [redacted] in the future, I can assure you as our years of outstanding customer service to our customers indicate, we value our customers like no other.Thank you [redacted] and the Revdex.com for bringing this to our attention, it is greatly appreciated.Sincerely,[redacted]