[redacted] left our company back in May of this yearHe is impersonating Student Painters and using our name and contracts without our permission fraudulentlyThe job was not completed by anyone actively employed by our companyWe have been in direct contact with the homeowner and are working to resolve everything, even though [redacted] is not a representative of our company and this is not our responsibility
Since there are a few things to address I will restate what was said in the complaint and put my response bellow each with in indented bullet.Right after the job was completed, we noticed mildew growing on the paintCoordinator assured us they would put the anti mildew chemical in the stainStudent Painters provides all our customers with written contracts for every jobThat being said, there is nothing on our contract with the customer stating that additional mildewcide would be addedThe product that was used and stated on the contract is [redacted] Deckscapes Exterior Waterborne Solid Color StainAs stated in the attached product data sheet provided by [redacted] "This coating contains agents that inhibit the growth of mildew on the surface of this coating."I have written several letters Describing in detail the problems we hadI have called the toll free number and no responseI am very sorry that you have had a hard time getting a response from usI will be looking in to why this was the case and take corrective actions on our end to make sure our communication is continually improved upon.One month or so after the job was done, a representative came by and assured me they would come back and redo the deck areas.Do you happen to know whom the representative was that came by was? I am currently the Division Controller and I have been overseeing the upstate of South Carolina since August of and I know it wasn't meWe did have another Regional Manager in the Upstate area Last year but he unfortunately passed awayAll I can figure is that it was him whom had been out there to look at itI believe in the concept of Student Painters, but the lack of training for the students is alarmingI'm sorry you feel this wayOur students go through four separate intense training's.They used concrete cleaner( I kept the container) to pressure wash the houseThis etched the vinyl siding and made the surface rough.Can you please provide me with some more information on the product that you believe we used to powerwash, like the brand and product name, so I can better respond to this part.They slung their paintbrushes and got stain on our vinyl siding.Sorry, I would be more than happy to send someone out there to try to get these spots off.Just want the job done correctly with correct chemicals and paint.I just want to clarify that we used a stain as contracted but you mentioned it as being a paint twice as bolded.At the completion of every job we ask every customer to fill out a customer report card rating our service and qualityThe report card for this job was filled out by [redacted] and she rated us as being courteous, reliable, neat, and hardworkingShe gave us an excellent overall rating, our highest optionShe also stated that she would use us again and recommend us to othersIn our comment section she also added "Hard working, neat kids, personable & cooperative, willing to do extra”I have attached a copy of this customer report card
[redacted] left our company back in May of this yearHe is impersonating Student Painters and using our name and contracts without our permission fraudulentlyThe job was not completed by anyone actively employed by our companyWe have been in direct contact with the homeowner and are working to resolve everything, even though [redacted] is not a representative of our company and this is not our responsibility
Since there are a few things to address I will restate what was said in the complaint and put my response bellow each with in indented bullet.Right after the job was completed, we noticed mildew growing on the paintCoordinator assured us they would put the anti mildew chemical in the stainStudent Painters provides all our customers with written contracts for every jobThat being said, there is nothing on our contract with the customer stating that additional mildewcide would be addedThe product that was used and stated on the contract is [redacted] Deckscapes Exterior Waterborne Solid Color StainAs stated in the attached product data sheet provided by [redacted] "This coating contains agents that inhibit the growth of mildew on the surface of this coating."I have written several letters Describing in detail the problems we hadI have called the toll free number and no responseI am very sorry that you have had a hard time getting a response from usI will be looking in to why this was the case and take corrective actions on our end to make sure our communication is continually improved upon.One month or so after the job was done, a representative came by and assured me they would come back and redo the deck areas.Do you happen to know whom the representative was that came by was? I am currently the Division Controller and I have been overseeing the upstate of South Carolina since August of and I know it wasn't meWe did have another Regional Manager in the Upstate area Last year but he unfortunately passed awayAll I can figure is that it was him whom had been out there to look at itI believe in the concept of Student Painters, but the lack of training for the students is alarmingI'm sorry you feel this wayOur students go through four separate intense training's.They used concrete cleaner( I kept the container) to pressure wash the houseThis etched the vinyl siding and made the surface rough.Can you please provide me with some more information on the product that you believe we used to powerwash, like the brand and product name, so I can better respond to this part.They slung their paintbrushes and got stain on our vinyl siding.Sorry, I would be more than happy to send someone out there to try to get these spots off.Just want the job done correctly with correct chemicals and paint.I just want to clarify that we used a stain as contracted but you mentioned it as being a paint twice as bolded.At the completion of every job we ask every customer to fill out a customer report card rating our service and qualityThe report card for this job was filled out by [redacted] and she rated us as being courteous, reliable, neat, and hardworkingShe gave us an excellent overall rating, our highest optionShe also stated that she would use us again and recommend us to othersIn our comment section she also added "Hard working, neat kids, personable & cooperative, willing to do extra”I have attached a copy of this customer report card