National Truck Driving School

Consumer states that the business is being untruthful in their responseIf the business wishes to adhere to their contract, then the stipulation including the 4-month period of completion, should render the contract null and voidThe contract was signed on 11/01/but the actual training did not start until early May, when the actual CDL permit was obtainedThis clearly shows that the actual contract was not valid as it had already expiredThe actual training time was less than monthsThe actual lessons provided were inferiorDue to the level of stress, pressure, and mental harassment presented by the business, consumer is no longer comfortable at their schoolAt this time, consumer is requesting a full refund as the services paid for were inferior and incomplete

In response to our client’s recent complaint, National Truck Driving School would like to provide the evidence of agreement made on 12/11/between [redacted] ***, named as a “client”, and National Truck Driving School, where client agreed on company’s policy and sealed it with his personal signature Our policy states that all fees are non-refundable after its acceptance, and that the driving course has to be completed within four months after enrollmentUpon this period any additional fees may apply [redacted] spent more than six month at our training facilities without any additional charge, unless, after failing his first driving test attempt at the DMV on 6/23/17, he was asked for additional fee of $200, which was suppose to cover our company’s training time and fuel expenses for retestingUnfortunately, during the training period, [redacted] did not show positive attitude, did not want to follow training instructions and had his own, independent view on training process, which often leaded to arguments with instructorsAfter failing DMV driving test, [redacted] refused to pay retesting fee of $and asked for the full refundDue to sufficient financial and time investment in [redacted] training process, our company cannot satisfy his request in tuition reimbursementNevertheless, National Truck Driving School is still willing to cooperate and help [redacted] to complete his driving course and provide him with further training on conditions required by our company’s policy and feesNational Truck Driving School is also willing to resolve this matter in professional and cooperative way, and asking Revdex.com to take into their consideration all the above mentioned information and evidence, included in attachments, in order to satisfy the inquiries of both sidesSincerely, [redacted] Owner

In response to our client’s recent complaint, National Truck Driving School would like to provide the evidence of agreement made on 12/11/16 between [redacted], named as a “client”, and National Truck Driving School, where client agreed on company’s policy and sealed it with his personal signature....

Our policy states that all fees are non-refundable after its acceptance, and that the driving course has to be completed within four months after enrollment. Upon this period any additional fees may apply. [redacted] spent more than six month at our training facilities without any additional charge, unless, after failing his first driving test attempt at the DMV on 6/23/17, he was asked for additional fee of $200, which was suppose to cover our company’s training time and fuel expenses for retesting. Unfortunately, during the training period, [redacted] did not show positive attitude, did not want to follow training instructions and had his own, independent view on training process, which often leaded to arguments with instructors. After failing DMV driving test, [redacted] refused to pay retesting fee of $200 and asked for the full refund. Due to sufficient financial and time investment in [redacted] training process, our company cannot satisfy his request in tuition reimbursement. Nevertheless, National Truck Driving School is still willing to cooperate and help [redacted] to complete his driving course and provide him with further training on conditions required by our company’s policy and fees. National Truck Driving School is also willing to resolve this matter in professional and cooperative way, and asking Revdex.com to take into their consideration all the above mentioned information and evidence, included in attachments, in order to satisfy the inquiries of both sides. Sincerely, [redacted] Owner

In response to our client's recent comment: National Truck Driving School offers flexible schedule and each student is making up his/her own schedule depending on his/her availability. The start date is considered to be the day when the student signs application, and from that day the student is fully responsible for his/her training time management. After four month period, the agreement is terminated and National Truck Driving School is no longer responsible for student's training. It is students own responsibility to attend the school and wisely manage his/her training time. We encourage our students to spend at least 3-4 hours a day at school and also dedicate certain time at home by studying and memorizing study material. The majority of our students obtains their commercial learner's permit within 1-2 weeks from their enrollment day, and complete their driving course within next 3-4 weeks. Whatever service is provided after agreement termination is considered to be a free service and cannot be claimed for any refund, unless the student is willing to sign up for the second term and make another full tuition payment.As it was mentioned in a previous response, [redacted] was enrolled in National Truck Driving School on 12/11/16 and, according to the copy of his commercial learner's permit, had obtained the permit only on 4/27/17. According to our four-month training policy, by that day his agreement was terminated and in order to continue his training [redacted] had to make another full tuition payment. Our company was generous enough to make exclusion and give [redacted] Jaiki's the opportunity to pay only the balance of his tuition fee in order to extend his training. The fees paid by [redacted] had covered training time, fuel and maintenance expenses.Concerning [redacted] complains regarding his dissatisfaction with the service provided:[redacted] got all necessary advice and instructions regarding his training time management and training in general.The student's of our school are required to memorize study material (Pre - Trip Inspection) on their own, and the school is not responsible for student's mistakes on that test at DMV exam when it leads to failing result. The students are also acknowledged that they would have to pay additional $200 fee for retesting Pre - Trip Inspection test. [redacted] refused to do so by stating that he was ready, and in case of failing this test he was ready to pay another $200 for retesting. [redacted] was also the one who wrote this statement for all students, including himself, on the board (our students had witnessed this fact and can confirm it).[redacted] had the opportunity to quit school as soon as he realized that our training did not correspond to his needs and in order to avoid any "stress, pressure, and mental harassment presented by the business", as he stated in his claim. On the contrary, [redacted] made decision to continue his training and take the driving test, and only after [redacted] was asked for additional retesting fee, he decided to quit training and requested refund.National Truck driving school had many times offered [redacted] its assistance in completing his training and obtaining Class "A" License for additional $200, but he refused.Nevertheless, National Truck Driving School is still willing to cooperate and ready to help [redacted] to complete his driving course and provide him with further training on conditions required by our company's policy and fees.

Consumer states that the business is being untruthful in their response. If the business wishes to adhere to their contract, then the stipulation including the 4-month period of completion, should render the contract null and void. The contract was signed on 11/01/2016 but the actual training did not start until early May, when the actual CDL permit was obtained. This clearly shows that the actual contract was not valid as it had already expired. The actual training time was less than 2 months. The actual lessons provided were inferior. Due to the level of stress, pressure, and mental harassment presented by the business, consumer is no longer comfortable at their school. At this time, consumer is requesting a full refund as the services paid for were inferior and incomplete.