National Truck Protection (“NTP”) makes every effort to provide its customers with a very positive experience and strives to achieve 100% satisfaction in all of its interactions with truck owners, dealers, and service providersFor more than years NTP has satisfied tens of thousands of customers and conducts business with integrity and transparency In all cases, NTP relies on its independent, authorized service network of over locations to accurately diagnose failures and provide an explanation of their cause as well as being able to service the vehicles and return them to proper working order When a vehicle has an extended service agreement with NTP, these locations report mechanical failures and breakdown diagnosticsNTP in turn, takes this objective third party information and checks to see if the repairs are covered under a customer’s agreementIf they are covered repairs, NTP remits payment directly to the dealer A chronology of the events in [redacted] claim is included below Claim # [redacted] On September 7, NTP received a call from the [redacted] who stated that his engine lost oil pressure and he brought the truck to a repair facility NTP requested that [redacted] have the dealer call so the cause of the failure could be verified On September 7, NTP was contacted by MrTom L***, a Service Advisor for [redacted] , an authorized Detroit Diesel Original Equipment Manufacturer repair facility MrL [redacted] informed NTP that the engine oil pick up tube O-rings (seals) had failed and required replacement MrL [redacted] and [redacted] were informed by NTP that the oil pick up tube O-rings (seals) are not covered by the NTP service contract As detailed by [redacted] ’s service contract, Section V., Exclusions and Limitations (Items Not Covered): Letter IFailures caused by faulty seals or gasketsLetter OCost of labor necessary to repair or replace seals and gaskets National Truck Protection provides complete transparency as to which items are covered in our service agreementsThe attached agreement clearly states which components are included in our coverage and which components are not
Complaint: [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to meThe engine has been replaced, but I have since then experienced numerous issues with the truckOne in which I paid to have a new sensor put in the engineNTP said they will reimburse me for that which I accepted and will have the invoice sent to them as soon as I reach a truck stopToday, the truck started having some electrical issues causing the mirrors on both sides to rotate back and forth while I was sleepingThe noise woke me up and the button was doing nothing when I tried to use itI went to the fuse box and unplugged it; it was so hot I could have lit my cigarette off of itI cleaned the terminal and reconnected the engine ground and it seems to be working okay nowLucky I am a mechanic or the truck could have burnt to the groundI have requested legal documents pertaining to the engine that was placed into my truck regarding the ECM that was removedI would like to have something authentic stating the condition and mileage of the engine because without the ECM we know nothingThey have provided me with an invoice from the company they purchased the motor from that has a handwritten mileage number on it, which I do not acceptThat shows me nothingI have been in touch with the company who sold this engine as well and they verbally told me that was the mileage, but say they cannot legally give me documentationA warranty was also to be included with this new engine and I have no paperwork on that eitherLegally, I cannot pursue this matter until after days, but I do believe they should have to provide me with proof of this engine to say the warranty was actually met without having to take legal actionUntil I receive all of these things I will not be satisfiedBest Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I followed the guidance of the NTP and went where the NTP said to take it for the repair If the dealer charged too much it is between the dealer and NTP to resolve thatIt should not be up to the customer to try and fix this when the truck is apartI am in talks with a legal team for a lawsuit on this matter Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
National Truck Protection (“NTP”) makes every effort to provide its customers with a very positive experience and strives to achieve 100% satisfaction in all of its interactions with truck owners, dealers, and service providersFor more than years NTP has satisfied tens of thousands of customers and conducts business with integrity and transparency When a claim is presented to NTP, we in all cases rely on an independent, authorized service network of over 3,locations to accurately diagnose failures and provide an explanation of their cause as well as being able to service the vehicles and return them to proper working order When a vehicle has an extended service contract with NTP, these locations report mechanical failures and breakdown diagnosticsNTP in turn, takes this objective third party information and checks to see if the repairs are covered under a customer’s contractIf they are covered repairs, NTP remits payment directly to the dealer A chronology of the events in [redacted] claim is included below Claim # [redacted] On July 8, 2016, NTP received a call from [redacted] who stated that the engine in his truck began to lose power and the engine warning light is illuminated NTP instructed [redacted] to take his truck to a factory authorized International original equipment manufacturer (“OEM”) dealer to have the engine issue diagnosed On July 9, 2016, NTP received a call from [redacted] a Service Advisor for [redacted] (a factory authorized International OEM dealer) [redacted] informed NTP that he would obtain authorization from [redacted] to diagnose the cause of the engine issue and would contact NTP with his findings On July 13, 2016, NTP received a repair estimate from [redacted] The estimate stated that the Exhaust Gas Recirculation (“EGR”) valve had failed and the Injection Pressure Regulator (“IPR”) valve wiring was burnt requiring that both components be replacedThe EGR valve is a component of the emission control equipment and the IPR valve is an electronic component controlled by the engine Electronic Control ModuleAfter reviewing this document, NTP informed [redacted] and [redacted] that these components are not covered components as stated in the NTP service contract As per [redacted] ***’s NTP service contract, as noted in Section VExclusions and Limitations (Items Not Covered): Letter J., Number All OEM Electronic Systems (including its parts) Letter WEmission control equipment including, but not limited to: EGR valves, coolers, catalytic converters, mufflers, Diesel Particulate Filter, and actuators (including valve actuators & mounting hardware) unless specifically listed in this document or in any addenda to this document National Truck Protection provides complete transparency as to which items are covered in our service agreementsThe attached agreement clearly states which components are included in our coverage and which components are not
Attached is our response to case # [redacted] , filed by [redacted] sans-serif;"> I have a couple questions regarding this case/process that I would appreciate the opportunity to discuss with you Please let me know if you are available sometime today or tomorrow to discuss Thanks Steve
On September 20, 2016, NTP received a call from [redacted] who stated that he was having engine issues and brought his truck to [redacted] , an authorized Detroit Diesel Original Equipment Manufacturer (OEM) repair facility [redacted] determined that contaminated fuel caused damage to the fuel injectors which now required replacement NTP informed [redacted] that the coverage for his fuel injectors had expired On September 23, 2016, NTP received a call from [redacted] ***, a Service Advisor for [redacted] who stated that they replaced the injectors in [redacted] truck but there are additional internal issues with the engine NTP questioned if the issues were progressive damage caused by the fuel injectors and related components that had failed [redacted] stated that they would diagnose further and advise NTP of their findings On September 27, 2016, NTP received a call from [redacted] who stated that multiple engine bearings had failed and the root cause of the failure was from the leaking injector cupsNTP informed both [redacted] and [redacted] that since the fuel injector coverage lapsed, the failure was not covered by the service contract As per [redacted] contract, a listing of covered components as noted by Section IVCoverage indicates that the injectors are covered in the 1st months or 1st 100,miles only (whichever occurs first) National Truck Protection provides complete transparency as to which items are covered in our service agreementsThe attached agreement clearly states which components are included in our coverage and which components are not
National Truck Protection (“NTP”) makes every effort to provide its customers with a very positive experience and strives to achieve 100% satisfaction in all of its interactions with truck owners, dealers, and service providersFor more than years NTP has satisfied tens of thousands of customers and conducts business with integrity and transparency In all cases, NTP relies on its independent, authorized service network of over locations to accurately diagnose failures and provide an explanation of their cause as well as being able to service the vehicles and return them to proper working order When a vehicle has an extended service agreement with NTP, these locations report mechanical failures and breakdown diagnosticsNTP in turn, takes this objective third party information and checks to see if the repairs are covered under a customer’s agreementIf they are covered repairs, NTP remits payment directly to the dealer A chronology of the events in [redacted] claim is included below Claim # [redacted] On September 7, NTP received a call from the [redacted] who stated that his engine lost oil pressure and he brought the truck to a repair facility NTP requested that [redacted] have the dealer call so the cause of the failure could be verified On September 7, NTP was contacted by MrTom L***, a Service Advisor for [redacted] , an authorized Detroit Diesel Original Equipment Manufacturer repair facility MrL [redacted] informed NTP that the engine oil pick up tube O-rings (seals) had failed and required replacement MrL [redacted] and [redacted] were informed by NTP that the oil pick up tube O-rings (seals) are not covered by the NTP service contract As detailed by [redacted] ’s service contract, Section V., Exclusions and Limitations (Items Not Covered): Letter IFailures caused by faulty seals or gasketsLetter OCost of labor necessary to repair or replace seals and gaskets National Truck Protection provides complete transparency as to which items are covered in our service agreementsThe attached agreement clearly states which components are included in our coverage and which components are not
Complaint: [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to meThe engine has been replaced, but I have since then experienced numerous issues with the truckOne in which I paid to have a new sensor put in the engineNTP said they will reimburse me for that which I accepted and will have the invoice sent to them as soon as I reach a truck stopToday, the truck started having some electrical issues causing the mirrors on both sides to rotate back and forth while I was sleepingThe noise woke me up and the button was doing nothing when I tried to use itI went to the fuse box and unplugged it; it was so hot I could have lit my cigarette off of itI cleaned the terminal and reconnected the engine ground and it seems to be working okay nowLucky I am a mechanic or the truck could have burnt to the groundI have requested legal documents pertaining to the engine that was placed into my truck regarding the ECM that was removedI would like to have something authentic stating the condition and mileage of the engine because without the ECM we know nothingThey have provided me with an invoice from the company they purchased the motor from that has a handwritten mileage number on it, which I do not acceptThat shows me nothingI have been in touch with the company who sold this engine as well and they verbally told me that was the mileage, but say they cannot legally give me documentationA warranty was also to be included with this new engine and I have no paperwork on that eitherLegally, I cannot pursue this matter until after days, but I do believe they should have to provide me with proof of this engine to say the warranty was actually met without having to take legal actionUntil I receive all of these things I will not be satisfiedBest Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I followed the guidance of the NTP and went where the NTP said to take it for the repair If the dealer charged too much it is between the dealer and NTP to resolve thatIt should not be up to the customer to try and fix this when the truck is apartI am in talks with a legal team for a lawsuit on this matter Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
National Truck Protection (“NTP”) makes every effort to provide its customers with a very positive experience and strives to achieve 100% satisfaction in all of its interactions with truck owners, dealers, and service providersFor more than years NTP has satisfied tens of thousands of customers and conducts business with integrity and transparency When a claim is presented to NTP, we in all cases rely on an independent, authorized service network of over 3,locations to accurately diagnose failures and provide an explanation of their cause as well as being able to service the vehicles and return them to proper working order When a vehicle has an extended service contract with NTP, these locations report mechanical failures and breakdown diagnosticsNTP in turn, takes this objective third party information and checks to see if the repairs are covered under a customer’s contractIf they are covered repairs, NTP remits payment directly to the dealer A chronology of the events in [redacted] claim is included below Claim # [redacted] On July 8, 2016, NTP received a call from [redacted] who stated that the engine in his truck began to lose power and the engine warning light is illuminated NTP instructed [redacted] to take his truck to a factory authorized International original equipment manufacturer (“OEM”) dealer to have the engine issue diagnosed On July 9, 2016, NTP received a call from [redacted] a Service Advisor for [redacted] (a factory authorized International OEM dealer) [redacted] informed NTP that he would obtain authorization from [redacted] to diagnose the cause of the engine issue and would contact NTP with his findings On July 13, 2016, NTP received a repair estimate from [redacted] The estimate stated that the Exhaust Gas Recirculation (“EGR”) valve had failed and the Injection Pressure Regulator (“IPR”) valve wiring was burnt requiring that both components be replacedThe EGR valve is a component of the emission control equipment and the IPR valve is an electronic component controlled by the engine Electronic Control ModuleAfter reviewing this document, NTP informed [redacted] and [redacted] that these components are not covered components as stated in the NTP service contract As per [redacted] ***’s NTP service contract, as noted in Section VExclusions and Limitations (Items Not Covered): Letter J., Number All OEM Electronic Systems (including its parts) Letter WEmission control equipment including, but not limited to: EGR valves, coolers, catalytic converters, mufflers, Diesel Particulate Filter, and actuators (including valve actuators & mounting hardware) unless specifically listed in this document or in any addenda to this document National Truck Protection provides complete transparency as to which items are covered in our service agreementsThe attached agreement clearly states which components are included in our coverage and which components are not
Attached is our response to case # [redacted] , filed by [redacted] sans-serif;"> I have a couple questions regarding this case/process that I would appreciate the opportunity to discuss with you Please let me know if you are available sometime today or tomorrow to discuss Thanks Steve
On September 20, 2016, NTP received a call from [redacted] who stated that he was having engine issues and brought his truck to [redacted] , an authorized Detroit Diesel Original Equipment Manufacturer (OEM) repair facility [redacted] determined that contaminated fuel caused damage to the fuel injectors which now required replacement NTP informed [redacted] that the coverage for his fuel injectors had expired On September 23, 2016, NTP received a call from [redacted] ***, a Service Advisor for [redacted] who stated that they replaced the injectors in [redacted] truck but there are additional internal issues with the engine NTP questioned if the issues were progressive damage caused by the fuel injectors and related components that had failed [redacted] stated that they would diagnose further and advise NTP of their findings On September 27, 2016, NTP received a call from [redacted] who stated that multiple engine bearings had failed and the root cause of the failure was from the leaking injector cupsNTP informed both [redacted] and [redacted] that since the fuel injector coverage lapsed, the failure was not covered by the service contract As per [redacted] contract, a listing of covered components as noted by Section IVCoverage indicates that the injectors are covered in the 1st months or 1st 100,miles only (whichever occurs first) National Truck Protection provides complete transparency as to which items are covered in our service agreementsThe attached agreement clearly states which components are included in our coverage and which components are not