Hello, Please see the attached response which was sent via email and regular mail yesterdayThank you [redacted] ***January13, Revdex.com Corporate [redacted] RE: ID Number: [redacted] Our Policy No: [redacted] Our Claim No: [redacted] Our Insured: [redacted] Claimant(s): [redacted] Date of Loss: 7/11/ To Whom It May Concern: Please accept this letter as receipt and acknowledgement of thecomplaint filed by [redacted] Werepresent the interests of National Unity Insurance Company in this case and aretherefore providing a response First it should be noted that [redacted] is not one of our clients anddoes not contract with us; therefore the Complaint should be promptly rejectedas it is “Out of Purview” of the Revdex.comAdditionally, [redacted] is represented by legal counsel for herclaims on this loss and we are no longer allowed to discuss her claim withher We will follow up with her attorneyto try and resolve the claimIf you need additional information, please feel free to call me atthe number listed below Respectfully, [redacted] ***Director of Claims
Complaint: [redacted] I am rejecting this response because: Although National Unity Insurance is not my insurance company, they represent the person ( [redacted] ) who was at fault for the accidentI have been working with National Unity directly in particularly with [redacted] and [redacted] However I still do not have replacement for my vehicle, my medical bills paid, rental car money, and nuisance reimbursement for each month since July of 2014, and loss of wages.In addition to that, because I have not received any of these things nor have I heard from [redacted] or ***, I have had to hire a lawyer in which now I will need those expenses reimbursed as wellNational Unity has had mycar since September 11, At this point, technically my car has been stolen by the companyI am a college student and this is also making it very hard for me to get to schoolI would like/need to conclude my business with National Unity as soon as possible so I can move on with my life Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
In one of the comments from Pronto it was stated that "the adjuster exhausted efforts to reach the claimant and since it appeared there was no pursuit, the pd portion was closed for that reason". That is untrue, I called numerous times and left my information with my message. Not once was I contacted until I made this complaint with the Revdex.com. This matter is not fully resolved yet, but I am happy that I am in contact with the insurance now. I am hoping this will be resolved soon..
Regards,
[redacted]
We issued the payment on 6/6 and sent it to her address on file where she has received all our other correspondence. I checked with National Unity and confirmed the check was still outstanding and not cashed. We called the customer and she now gave us a different apartment number. We are going to stop pay that check, reissue a new one and send it to her “new” address.
Hello, Please see the attached response which was sent via email and regular mail yesterday. Thank you. [redacted]January13, 2015 Revdex.com Corporate [redacted] RE: ID Number: ...
[redacted] Our Policy No: [redacted] Our Claim No: [redacted] Our Insured: [redacted] Claimant(s): [redacted] Date of Loss: 7/11/2014 To Whom It May Concern: Please accept this letter as receipt and acknowledgement of thecomplaint filed by [redacted]. Werepresent the interests of National Unity Insurance Company in this case and aretherefore providing a response. First it should be noted that [redacted] is not one of our clients anddoes not contract with us; therefore the Complaint should be promptly rejectedas it is “Out of Purview” of the Revdex.com. Additionally, [redacted] is represented by legal counsel for herclaims on this loss and we are no longer allowed to discuss her claim withher. We will follow up with her attorneyto try and resolve the claim. If you need additional information, please feel free to call me atthe number listed below. Respectfully, [redacted]Director of Claims
We are in receipt of your March 5th, 2016 correspondence sent to National Unity Insurance Company referencing the captioned case number from Brock [redacted]. The Littleton Group is the third party claim administrator for National Unity Insurance Company. We have investigated this claim and the...
service concern raised by Mr. [redacted]. The delay in processing this claim for the [redacted]'s has been investigated and resolved. We contacted Ms. [redacted] by phone on March 9, 2016 letting her know of this resolution and that a check in payment of their damages will be mailed to them on March 11, 2016. This payment, in the sum of $1,321.78, represents their vehicle damages based upon our inspection of their vehicle. Please let us know if you have any questions regarding this matter.
Complaint: [redacted]
I am rejecting this response because:
I havent recived any check or call from the insured company the only thing they told me was that the re issued another check I called and they told me I couldnt get any further information its been 3 wks since they re issued a check what do I do next. # [redacted] thats my complaint # I dont know what do do its been to much already and ive asked to speak to a supervisor and they say there always busy
Regards,
[redacted]
January13, 2015 Revdex.com Corporate [redacted] RE: ID Number: [redacted] Our Policy No: [redacted] Our Claim No: [redacted] Our Insured: [redacted] Claimant(s): [redacted] Date of Loss: 7/11/2014 To Whom It May Concern: Please accept this letter as receipt and acknowledgement of thecomplaint filed by [redacted]. Werepresent the interests of National Unity Insurance Company in this case and aretherefore providing a response. First it should be noted that [redacted] is not one of our clients anddoes not contract with us; therefore the Complaint should be promptly rejectedas it is “Out of Purview” of the Revdex.com. Additionally, [redacted] is represented by legal counsel for herclaims on this loss and we are no longer allowed to discuss her claim withher. We will follow up with her attorneyto try and resolve the claim. Respectfully, [redacted]Director of Claims
Complaint: [redacted]
I am rejecting this response because: Although National Unity Insurance is not my insurance company, they represent the person ([redacted]) who was at fault for the accident. I have been working with National Unity directly in particularly with [redacted] and [redacted]. However I still do not have replacement for my vehicle, my medical bills paid, rental car money, and nuisance reimbursement for each month since July of 2014, and loss of wages.In addition to that, because I have not received any of these things nor have I heard from [redacted] or [redacted], I have had to hire a lawyer in which now I will need those expenses reimbursed as well. National Unity has had mycar since September 11, 2014. At this point, technically my car has been stolen by the company. I am a college student and this is also making it very hard for me to get to school. I would like/need to conclude my business with National Unity as soon as possible so I can move on with my life.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Just that I had already updaated my adress the first time they had send the second check to and they toldme they only updated the check adress not the the one in my file its ridiculous and try to appologize for callibg and calling and they hanged up the line on me that lady cristine is really rude....
Regards,
[redacted]
Revdex.com Attention: [redacted] RE: Claim Number: [redacted] Revdex.com ID Number: [redacted] Ms. [redacted], Thank you for allowing us the opportunity to response on behalf of National Unity Insurance Company. The complainant had an auto accident...
with a National Unity policyholder and presented a claim for damages to her vehicle. We assessed the damage to the complainant’s vehicle and issued payment to her and the body shop she identified as her shop of choice. When she received the 2-party check, she inquired as to why we couldn’t issue payment directly to her. We informed her that since there was a lien on record for her vehicle, we were obligated to protect the lienholder’s interest as well as her own. She responded that she had paid off the lien some time ago and requested we re-issue payment directly to her. Because the lienholder was still on record through TXDOT as having an active lien on the vehicle, we requested she provide a copy of the title to her vehicle showing that the lienholder no longer had an interest in the vehicle. The complainant did so on May 25th and payment was reissued to her directly. Sincerely, [redacted] Vice President Claims
Upon receiving this complaint, National Unity contacted the complainant by e-mail and by phone. Complainant's original complaint did not contain enough information to identify which National Unity program the claim might be associated with, nor which claims handling entity was involved.Complainant...
was able to provide additional information which allowed us to identify this claim as being on our Pronto Auto Insurance platform, with the claims being handled by Pronto in Brownsville. The complaint was forwarded to Pronto. Pronto has replied with the email acknowledgement below. The complainant was included in the email response. The complainant has the National Unity Claims Manager's contact information and has been instructed to follow up if the complaint has not been resolved by ProntoFrom: [redacted] [mailto:[redacted]] Sent: Wednesday, January 10, 2018 5:48 PM To: [redacted] <[redacted]> Cc: [redacted] Subject: Re: FW: FW: Revdex.com Complaint Hello [redacted], I found the claim number. It is [redacted]. The adjuster exhausted efforts to reach the claimant and since it appeared there was no pursuit, the PD portion was closed for that reason. I will have the adjuster reach out to the claimant-[redacted] first thing tomorrow morning. [redacted] [redacted] Claims Manager [redacted] ext 8[redacted]|www.prontoinsurance.com 805 Media Luna, ste 301 Brownsville, TX 78520
Hello, Please see the attached response which was sent via email and regular mail yesterdayThank you [redacted] ***January13, Revdex.com Corporate [redacted] RE: ID Number: [redacted] Our Policy No: [redacted] Our Claim No: [redacted] Our Insured: [redacted] Claimant(s): [redacted] Date of Loss: 7/11/ To Whom It May Concern: Please accept this letter as receipt and acknowledgement of thecomplaint filed by [redacted] Werepresent the interests of National Unity Insurance Company in this case and aretherefore providing a response First it should be noted that [redacted] is not one of our clients anddoes not contract with us; therefore the Complaint should be promptly rejectedas it is “Out of Purview” of the Revdex.comAdditionally, [redacted] is represented by legal counsel for herclaims on this loss and we are no longer allowed to discuss her claim withher We will follow up with her attorneyto try and resolve the claimIf you need additional information, please feel free to call me atthe number listed below Respectfully, [redacted] ***Director of Claims
Complaint: [redacted] I am rejecting this response because: Although National Unity Insurance is not my insurance company, they represent the person ( [redacted] ) who was at fault for the accidentI have been working with National Unity directly in particularly with [redacted] and [redacted] However I still do not have replacement for my vehicle, my medical bills paid, rental car money, and nuisance reimbursement for each month since July of 2014, and loss of wages.In addition to that, because I have not received any of these things nor have I heard from [redacted] or ***, I have had to hire a lawyer in which now I will need those expenses reimbursed as wellNational Unity has had mycar since September 11, At this point, technically my car has been stolen by the companyI am a college student and this is also making it very hard for me to get to schoolI would like/need to conclude my business with National Unity as soon as possible so I can move on with my life Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
In one of the comments from Pronto it was stated that "the adjuster exhausted efforts to reach the claimant and since it appeared there was no pursuit, the pd portion was closed for that reason". That is untrue, I called numerous times and left my information with my message. Not once was I contacted until I made this complaint with the Revdex.com. This matter is not fully resolved yet, but I am happy that I am in contact with the insurance now. I am hoping this will be resolved soon..
Regards,
[redacted]
We issued the payment on 6/6 and sent it to her address on file where she has received all our other correspondence. I checked with National Unity and confirmed the check was still outstanding and not cashed. We called the customer and she now gave us a different apartment number. We are going to stop pay that check, reissue a new one and send it to her “new” address.
Hello, Please see the attached response which was sent via email and regular mail yesterday. Thank you. [redacted]January13, 2015 Revdex.com Corporate [redacted] RE: ID Number: ...
[redacted] Our Policy No: [redacted] Our Claim No: [redacted] Our Insured: [redacted] Claimant(s): [redacted] Date of Loss: 7/11/2014 To Whom It May Concern: Please accept this letter as receipt and acknowledgement of thecomplaint filed by [redacted]. Werepresent the interests of National Unity Insurance Company in this case and aretherefore providing a response. First it should be noted that [redacted] is not one of our clients anddoes not contract with us; therefore the Complaint should be promptly rejectedas it is “Out of Purview” of the Revdex.com. Additionally, [redacted] is represented by legal counsel for herclaims on this loss and we are no longer allowed to discuss her claim withher. We will follow up with her attorneyto try and resolve the claim. If you need additional information, please feel free to call me atthe number listed below. Respectfully, [redacted]Director of Claims
We are in receipt of your March 5th, 2016 correspondence sent to National Unity Insurance Company referencing the captioned case number from Brock [redacted]. The Littleton Group is the third party claim administrator for National Unity Insurance Company. We have investigated this claim and the...
service concern raised by Mr. [redacted]. The delay in processing this claim for the [redacted]'s has been investigated and resolved. We contacted Ms. [redacted] by phone on March 9, 2016 letting her know of this resolution and that a check in payment of their damages will be mailed to them on March 11, 2016. This payment, in the sum of $1,321.78, represents their vehicle damages based upon our inspection of their vehicle. Please let us know if you have any questions regarding this matter.
Complaint: [redacted]
I am rejecting this response because:
I havent recived any check or call from the insured company the only thing they told me was that the re issued another check I called and they told me I couldnt get any further information its been 3 wks since they re issued a check what do I do next. # [redacted] thats my complaint # I dont know what do do its been to much already and ive asked to speak to a supervisor and they say there always busy
Regards,
[redacted]
January13, 2015 Revdex.com Corporate [redacted] RE: ID Number: [redacted] Our Policy No: [redacted] Our Claim No: [redacted] Our Insured: [redacted] Claimant(s): [redacted] Date of Loss: 7/11/2014 To Whom It May Concern: Please accept this letter as receipt and acknowledgement of thecomplaint filed by [redacted]. Werepresent the interests of National Unity Insurance Company in this case and aretherefore providing a response. First it should be noted that [redacted] is not one of our clients anddoes not contract with us; therefore the Complaint should be promptly rejectedas it is “Out of Purview” of the Revdex.com. Additionally, [redacted] is represented by legal counsel for herclaims on this loss and we are no longer allowed to discuss her claim withher. We will follow up with her attorneyto try and resolve the claim. Respectfully, [redacted]Director of Claims
Complaint: [redacted]
I am rejecting this response because: Although National Unity Insurance is not my insurance company, they represent the person ([redacted]) who was at fault for the accident. I have been working with National Unity directly in particularly with [redacted] and [redacted]. However I still do not have replacement for my vehicle, my medical bills paid, rental car money, and nuisance reimbursement for each month since July of 2014, and loss of wages.In addition to that, because I have not received any of these things nor have I heard from [redacted] or [redacted], I have had to hire a lawyer in which now I will need those expenses reimbursed as well. National Unity has had mycar since September 11, 2014. At this point, technically my car has been stolen by the company. I am a college student and this is also making it very hard for me to get to school. I would like/need to conclude my business with National Unity as soon as possible so I can move on with my life.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Just that I had already updaated my adress the first time they had send the second check to and they toldme they only updated the check adress not the the one in my file its ridiculous and try to appologize for callibg and calling and they hanged up the line on me that lady cristine is really rude....
Regards,
[redacted]
Revdex.com Attention: [redacted] RE: Claim Number: [redacted] Revdex.com ID Number: [redacted] Ms. [redacted], Thank you for allowing us the opportunity to response on behalf of National Unity Insurance Company. The complainant had an auto accident...
with a National Unity policyholder and presented a claim for damages to her vehicle. We assessed the damage to the complainant’s vehicle and issued payment to her and the body shop she identified as her shop of choice. When she received the 2-party check, she inquired as to why we couldn’t issue payment directly to her. We informed her that since there was a lien on record for her vehicle, we were obligated to protect the lienholder’s interest as well as her own. She responded that she had paid off the lien some time ago and requested we re-issue payment directly to her. Because the lienholder was still on record through TXDOT as having an active lien on the vehicle, we requested she provide a copy of the title to her vehicle showing that the lienholder no longer had an interest in the vehicle. The complainant did so on May 25th and payment was reissued to her directly. Sincerely, [redacted] Vice President Claims
Upon receiving this complaint, National Unity contacted the complainant by e-mail and by phone. Complainant's original complaint did not contain enough information to identify which National Unity program the claim might be associated with, nor which claims handling entity was involved.Complainant...
was able to provide additional information which allowed us to identify this claim as being on our Pronto Auto Insurance platform, with the claims being handled by Pronto in Brownsville. The complaint was forwarded to Pronto. Pronto has replied with the email acknowledgement below. The complainant was included in the email response. The complainant has the National Unity Claims Manager's contact information and has been instructed to follow up if the complaint has not been resolved by ProntoFrom: [redacted] [mailto:[redacted]] Sent: Wednesday, January 10, 2018 5:48 PM To: [redacted] <[redacted]> Cc: [redacted] Subject: Re: FW: FW: Revdex.com Complaint Hello [redacted], I found the claim number. It is [redacted]. The adjuster exhausted efforts to reach the claimant and since it appeared there was no pursuit, the PD portion was closed for that reason. I will have the adjuster reach out to the claimant-[redacted] first thing tomorrow morning. [redacted] [redacted] Claims Manager [redacted] ext 8[redacted]|www.prontoinsurance.com 805 Media Luna, ste 301 Brownsville, TX 78520