National University Virtual High School

Dear *** or Revdex.com of San Diego Representative,Thank you for your letter and for the notification of the complaint that you received last weekWe havebeen in contact with Ms*** and her son by emailFollowing is the copy of our most recentcorrespondence with the parent and student from
6/24/and again today 6/30/2015.Over the phone, we apologized for the delayed response characteristic of our Summer termThis is thebusiest time of year for NUVHS when students are done with their primary high school schedule andthere is a large volume of students/parents/ guardians that need coursesCurrently, NUVHS does requirea phone call with the student/parent/guardian however, we are taking steps to have a more automatedprocess to resolve this issue in the future.The video is not available at the website proVldedWill this information be posted on your site along withthe complaint? If more information is needed or needs to be provided in a different format, please do nothesitate to ask.Thank you,NUVHS Administration

Dear [redacted] or Revdex.com of San Diego Representative,Thank you for your letter and for the notification of the complaint that you received last week. We havebeen in contact with Ms. [redacted] and her son by email. Following is the copy of our most recentcorrespondence with the parent and student...

from 6/24/2015 and again today 6/30/2015.Over the phone, we apologized for the delayed response characteristic of our Summer term. This is thebusiest time of year for NUVHS when students are done with their primary high school schedule andthere is a large volume of students/parents/ guardians that need courses. Currently, NUVHS does requirea phone call with the student/parent/guardian however, we are taking steps to have a more automatedprocess to resolve this issue in the future.The video is not available at the website proVlded. Will this information be posted on your site along withthe complaint? If more information is needed or needs to be provided in a different format, please do nothesitate to ask.Thank you,NUVHS Administration

Review: My son paid $60 a required admission fee/application fee, with understanding that he can take an online course, he could not sign up for the classes online so when he called the "Student Concierge Service" the only contact with a 'live' person he was told that he can not sign for classes online (even though this is a virtual high school) and he need to contact admission and register for his class over the phone. The only problem is that we can not get anyone on the phone for over a week. We have left messages as instructed by the recording which assures that we would hear from someone within 72 hours alas the 72 hours hasn't arrived for the past 10 days.We contacted the "Student Concierge Service" whose purpose is to take messages and have someone call us numerous times and still have not heard from anyone.Today after 10 days I called the "Student Concierge Service" and wanted a refund of $60 which I paid as admission fee, and was told that they can only take a message in that regards.Evidently I am not the only one whose been charged $60 and left in the limbo. Please look into this business and if at all possible advise me as what other steps I can take.Thank you.[redacted]Desired Settlement: I need to be contacted by this business and assured by them in regards to my refund.I hope that Revdex.com can warn other people in regards to this business.

Business

Response:

Dear [redacted] or Revdex.com of San Diego Representative,Thank you for your letter and for the notification of the complaint that you received last week. We havebeen in contact with Ms. [redacted] and her son by email. Following is the copy of our most recentcorrespondence with the parent and student from 6/24/2015 and again today 6/30/2015.Over the phone, we apologized for the delayed response characteristic of our Summer term. This is thebusiest time of year for NUVHS when students are done with their primary high school schedule andthere is a large volume of students/parents/ guardians that need courses. Currently, NUVHS does requirea phone call with the student/parent/guardian however, we are taking steps to have a more automatedprocess to resolve this issue in the future.The video is not available at the website proVlded. Will this information be posted on your site along withthe complaint? If more information is needed or needs to be provided in a different format, please do nothesitate to ask.Thank you,NUVHS Administration