National Van Lines

Top rate service Service Advisor Alejandro *** was professional, courteous and made sure my vehicle was repaired ASAP!

On August 2nd we bought a Jeep Patriot from this dealershipWe were told we would have our payment info , licsene plates, & tags in weeksWell, I have made numerous trips to the dealership & made numerous calls to them to ask if our plates & tags were in & its always noWe also have not received the payment infoSo the Friday before Labor day I went by yet again to check on them, they weren't in, so I ask why it was taking so long, we've been married yrs, bought many vehicles & always had our plates, tags & payment info with in wksSo they pull records, seems they forgot to have us sign paper they needed for titleOk we sign it the & they say they will be there in one weekI've called & called since that time & no plates or tags & no one could tell me squat about payments, but could give me a number & I could do THEIR work for them! So, ok I go home & call Chrysler Capital & they want to tell me I'm days late o

I own a 8k pound camper and was looking for a while to find a truck to pull it as I had to sell my expensive oneI was advised by a friend of mine that a Ram with a speed transmission "and 3.92" gears can hand my camper no problemI contacted this dealership which is in Brian and I live all the way out in Houston and aske them if they could find me a Ram 4xhemi with the gears in itI explained that I went to several different dealerships looking for that but none of them had itI then explained the importance of the gears in the truck and its to have the capabilities of pulling my camperKeep in mind a ram with the regular gears can handle only 8k pounds which my camper is to heavy for that, but a Ram with the can tow 10k which will handle my camper no problemThe sales lady then contacted me via text with a picture of the truck stating "I found your truck." I immediately sent a text back asking her if it was a 4xhemi with the gears in itShe

Riz always provides the best customer service! He tries to make the maintenance items like oil changes as quick as possible, but always thorough, so I can get back to work! He's the best!

Initial Business Response / [redacted] (1000, 5, 2013/12/11) */ Contact Name and Title: [redacted] & Col Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @nationalvanlines.com Responding to the Kayaks Per our Tariff, any item over ft is subject to a weight additive of poundsCopy of our Commercial Relocation Tariff available upon request Kayak's length are ft and ftRecorded on our packing report also available upon request Initial Consumer Rebuttal / [redacted] (3000, 7, 2013/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is not acceptableI have attached documentation which supports that National Van Lines misrepresented their services upon providing us a quote for their services based on an inventory form they asked us to complete (attached PDF pages 1-3)This inventory form clearly states we have kayaks and one paddle board and clearly states the length of all items [redacted] claims that it is stated in their "Tariff any item over ft is subject to a weight additive of lbs." We entered into the contract to use the services of National Van Lines based on a quote they provided us and the statement by [redacted] (attached PDF page 5) that the quote included the 'bulky items'We clearly listed the length of our kayaks on the inventory form and verified with our moving agent that the quote contained all items and was accurate National Van Lines failed to provide us information that would have significantly altered our interpretation of the cost of their servicesIf National Van Lines was going to charge us an additional $1,to move our kayaks on top of the provided quote we would not have entered into that contractOur kayaks do not have a monetary value of $1,and we would have sold them prior to our move National Van Lines is holding the settlement of our claim due to this outstanding billWe would like this issue to be resolved without the need to litigate for rescission in order to receive what we are due in theft/damage losses Final Business Response / [redacted] (4000, 11, 2014/01/08) */ 12-27- I responded today to the above complaint that National Van Lines will resolve the dispute by removing the balance due to this customer as good will and this customer will receive their full settlement claim Our claim department is in the process of completing this claim [redacted] Credit & Collection Dept XXX-XXX-XXXX extension [redacted] @nationalvanlines.com Final Consumer Response / [redacted] (2000, 13, 2014/01/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Company resolved billing issue and settled claim

I have been with Lithia a very long time and the service department is better than it ever was.I am extremely pleased with Riz and the rest of the service writers

I originally called & left a voice message for a specific service manager & didn't receive a return callI then called again & spoke to AlejandroI have no complaints & the service took about to 2-1/hours and I was happy with thatI purchased my vehicle years ago at Lithia & use them for servicing my vehicle on my extended service contractI must say they have made vast improvements in the service department

Had a repair service suggested by this dealership due to a lingering problem with fuel system and having an issue starting after putting in gas First solution recommended by the dealership was buying a new gas cap, which we did Did not solve the problem Took it in again and was told we needed to install a flash software update , which would fix the problem $later and about miles, the problem returned and left my daughter stranded in Austin with several friends in the vehicle with her Called the dealership back to speak with the service adviser that helped us previously only to find out that he was not longer employed at the dealership I was forwarded to the service advisors manager who proceeded to tell me to bring the car in and they would apply the previous $spent to cover a current repair Now, after taking the vehicle back there appears to be another problem that will cost $to fix and when I get the bill there is no credit for previous work Spent s

Rizwan Ahmad was my service writer To me he is the face of the Lithia service department He works extremely hard, often under difficult circumstances (i.eslow parts availability, etc.), to help me get the service I need I trust MrAhmad to do his best to help get my vehicle repaired If there are any follproblems, MrAhmad is quick to take positive action to resolve the problem Always ask for MrAhmad when you go the Lithia for service

Initial Business Response / [redacted] (1000, 5, 2014/01/09) */ January 9, [redacted] Road [redacted] , [redacted] XXXXX National Reference#: XXXXXX Revdex.com Case #: XXXXXXXX Dear Ms***: This letter is in response to your correspondence to the RevDex.com After review of your file, I find that your claim was settled appropriately based on the documentation in your fileThe highlighted box on the "household Goods Descriptive Inventory" above the signature line on each pages of the Inventory clearly states, "CUSTOMER PLEASE READBEFORE SIGNING THIS INVENTORY FOR THE RECEIPT OF YOUR GOODS, PLEASE ACCOMPANY THE DRIVER IN AN INSPECTION OF YOUR SHIPMENT AND YOUR RESIDENCETRANSIT DAMAGES MUST BE NOTED AT THE TIME OF DELIVERYLACK OF SUCH NOTATION COULD AFFECT CLAIM SETTLEMENT." According to our records, you signed each inventory pages without any documentation for any damage or missing item The burden of proof of carrier liability is your responsibilityIn the absence of documented evidence, I cannot establish the loss now claimed to be the liability of National [redacted] Lines and must maintain our position of denial for this claim As we have reached an impasse, National Van Lines participates in an arbitration program which is sponsored by the American Moving & Storage Association (AMSA)If you wish, to have an independent third party review this matter, this program is available at a cost of $to youThe AMSA can be contacted at Duke Street, [redacted] , [redacted] XXXXX or via the internet at www.moving.org While I regret that we could not settle your claim as requested, I do hope you understand our position Sincerely, [redacted] Director of Claims Cc: Ms [redacted] Revdex.com N Wabash Avenue, Suite Chicago, IL XXXXX-XXXX Final Consumer Response / [redacted] (4200, 11, 2014/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) National Van Lines is refusing to honor a valid claim made within the required month period following our move in date of 8/5/Their first response to our Revdex.com complaint was that we signed paperwork stating the condition of the destination residence was satisfactoryBut upon request for National Van Lines to provide said paperwork, they have refused and state the reason for declining is we didn't explicitly note residence damage during the move in and we filed our claim months after the modateGiven that we are well within the month period to file a claim, National Van Lines is refusing, for no good reason, to deny a valid claimThis compliant is NOT resolved Final Business Response / [redacted] (4000, 9, 2014/01/20) */ This letter is in response to your supplemental filing to the Revdex.com According to our records your shipment delivered on August 5, with no notation of damagesYour claim was filed on November 5, 2013, months after the shipment was deliveredBecause there were no notation at the time of delivery for the damages now claimed National Van Lines cannot accept liability Again, we apologize that we cannot settle your claim as requestedIf you like you can have a 3rd party arbitrator review this matter, this program is available at a cost of $to youThe AMSA can be contacted at Duke Street, [redacted] , [redacted] XXXXX or via the internet at www.moving.orgOr in lieu of arbitration, as a gesture of goodwill we will allow you $to resolve this matterPlease let know how you would like to proceed While I regret that we could not settle your claim as requested, I do hope you understand our position Sincerely, [redacted] Director of Claims Cc: Ms [redacted] Revdex.com N Wabash Avenue, Suite Chicago, IL XXXXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/01/09) */ [redacted] 9, [redacted] Road, Apt [redacted] XXXXX National Reference#: XXXXXX Revdex.com Case #: XXXXXXXX Dear Ms [redacted] : This letter is in response to your supplemental filing with the RevDex.com I would like to apologize that the delivery of your shipment is latePlease know that we try to meet all delivery commitments, but occasionally this is not possibleNational's applicable Tariff states the National will reimburse for expenses that are incurred for lodging and one half of food expense up to a Ups per day as a result of the late delivery of the shipment, based on submission of receipts to document the expenses incurred and the filing of your claim within thirty days from deliveryThe Tariff provision is intended to reimburse for direct living costs incurred up to the maximum amount of 50% of the total transportation line haul charges, it is not a penaltyWithout submission of receipts, we will allow $per day According to our records, your shipment delivered on January 7, I have emailed you a delay claim form for your use, please complete and return to our officeUpon receipt of the claim form we will process payment Sincerely, [redacted] Director of Claims Cc: Ms [redacted] Revdex.com N Wabash Avenue, Suite Chicago, IL XXXXX-XXXX Final Consumer Response / [redacted] (450, 8, 2014/01/10) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:

On Dec 19th my husband started a process with [redacted] at Lithia of purchasing a vehicleWe had to constantly call herAfter weeks of being treated poorly, she called my spouse in only to stay in her office & send someone else outShe ran my credit without my signature or knowledgeShe told my husband he was approved & she would contact him, she never didTo add insult to injury, we bth recieved denial letters in the mail for a car loanTo this date she still hasnt contacted sThis is a very poor & dishonest way to treat any customer whether with great credit or poorWe have since purchased elsewhere with better service! Lithia may not care about us as customers but we want this on record that they CAN NOT treat customers like useless trash

My service was pre planned by Ruddy My be nice was repaired and returned to me as discussed

On 09/28/I brought my wife's Jeep Liberty (68,miles) to Lithia Chrysler Jeep Dodge of Bryan, Tx to diagnose a problem with the Sky Slider SunroofAfter days, the service writer notified us of the frame rail being broken and needing replacementMy vehicle was resubmitted to the dealership along with all warranty information on 09/30/The service writer and warranty company had communication problems, plus the service dept ran into problems with the install which was no big concernHowever, days later (11/10/2015), I receive a call from the service writer stating my vehicle is ready for pick upI explained because of my work schedule, we wont be able to pick it up until Friday(11/13/2015)My wife and I arrive to the dealership that morning only to be told the mechanics had taken the sunroof back out of the vehicle and reinstalled it without letting the service writer knowAfter apologies, we got the vehicle back a day later, but in horrible shapeThe headliner was ruined, roof light and ceiling moldings missing, plus side and rear trunk moldings were torn or completely missingWorst of all, the front seats had mold stains from sitting water and the front metal seat braces mounted to the floor were rusted, evidence the vehicle had been left outside with the malfunctioned sunroof The service writer apologized profusely and assured me a new headliner had been ordered for replacement along with the missing componentsHighly upset, we left still optimistic the dealership would make the correctionsTwo days later on a Monday in o'clock traffic, my wife and yr old son are on Texas ave when the Jeep shutters and completely diesFrantic, my wife calls me where I have to leave work to helpUpon arrival, I find the vehicle without powerI open the hood to find the missing trunk molding laying across the engine and resting on the drive belt, plus the battery negative cable not mounted to the terminalAfter reattaching the cable and removing the molding from the motor, they were able to get homeI met face to face with the service writer the next day, to show evidence of the sloppy work his dealership had providedAfter apologizing more, I was told my vehicle would be taken care of weeks and no notifications later of when my vehicle would be repaired, I took the jeep up to the dealership and spoke directly with General Manager, Coy [redacted] Mr [redacted] was shown the vehicle and his service department's workHe assured me the vehicle would be repairedMy vehicle arrived back at the dealership on 12/07/days later, we are notified that the vehicle is readyThe dealership cleaned the seats, and painted the rusted seat bracketsA new headliner was installed but very poorlyOnce again, grease fingerprints are on the headliner and, though the missing roof pieces are replaced, other smaller moldings (visor holder and hanger) have completely fallen out of the headliner due to not being reattached with the original mounting screws but simply "glued" back onThe drivers side molding under the dash is completely missing (there was no reason for it to ever be removed) and the left bumper has been clearly scratched as if backed into something Once again, I took the vehicle BACK up to the dealership and spoke with Coy [redacted] and Kalin D***, the Service ManagerUnsatisfied with their explanations/excuses, I simply returned two weeks later to retrieve the ordered missing parts I will no longer leave my vehicle, or any vehicle for that matter, in their care In conclusion, Lithia Chrysler Jeep Dodge of Bryan had my vehicle a total of days (not including the day diagnostic) and though the sunroof is repaired, my vehicle left this service department in worse shape than it arrivedThe blatant apathy of all staff involved proved all I needed to know about their professionalism, commitment to customer satisfaction, integrity of character and trustworthiness [redacted]

Excellent serviceIntegrity and honesty throughout the purchasing process

[redacted] was my service manager, and he went above and beyond for me! He understood the 1,000 + was not something I had readily available and worked with me to get the best prices on parts and over all the best deal possible. He worked with me as it took me a little bit to give the go ahead on doing service. Never once did he make me feel like an inconvenience to him, he communicated with be via email text and phone call based on my preference. For what was needed for the time of day. Alejandro was friendly helpful and went above and beyond for me! He was more helpful than any mechanic I've dealt with in the last few years.

I brought my car in about months ago they kept it for weeksI noticed that it wasn't sealed and air was coming in but I thought I would ask about it when I took it in for a oil change And I brought it back in and the door is falling off the hinges and doing the same thing The service guy told me no work was completed on my vehicle the last time it was hereThe guy name was *** he kept my vehicle for weeks for nothingThis door could have fallen off while I was driving and killed me and my child

Great service! Have had over three years of very solid work done Rizwan is very accountable and does a great job

We purchased a Dodge from Lithia Dodgedays after the purchase the engine light comes on with a codeIt seems as though the trucks engine light was on before and they just cleared itAnother red flag that we didn’t notice right away is that the truck had over 1,miles more then what was advertised on the site

The service department was amazingThey were quick to get me in and out and made sure I was satisfied before I left