National Vehicle Service Administration

We apologize for any inconvenience, and as requested: have removed you from our list. Please allow 5-7 business days for the change to take effect.

We do apologize that your experience has been less than excellent. I have ensured that you will receive no further mailings. Please note that it can take 7-10 business days before the notices stop entirely as there may have been notices generated prior to your previous attempt to be removed from our...

list. For any further questions or concerns, please call ([redacted].

We apologize that your experience with our company has been less than excellent. We have taken the necessary steps to remove you from any and all future mailers. Please note that there may have been previous solicitations sent prior to this message and to please disregard them.

Ms. [redacted], our sincerest apologies for your experience being less than excellent with NVSA. You refund was to be issued by our Payment Partner, Paylink, however- in good faith, we will issue it directly from NVSA. We will issue a check refund in the amount of $167.56.I will send you a tracking...

number shortly via email so that you can track the package.

I am very sorry to hear about her experience.  We had tried to reach out to her a couple times.  She initially spoke with [redacted] who called her back to reverify the monthly installation for the payment.  She called back about 2 hours later to find out the administrator for the...

policy.  She hasn’t made a first monthly installment.  We had tried to reach out to her again on March 12, but she did not respond.  I’d be more than happy to talk to her – my name is [redacted] and my extension is [redacted].  As far as cancellations, we didn’t collect her social security number, so have nothing to do with credit reporting.  Sometimes the cancellation can take about 24 hours to finalize, so tomorrow it should go through.  I refunded the $145 to the card ending in [redacted] and it can take approximately 3-5 business days to reflect on her account.  There should be no credit problems unless she changed her whole account.  Again, if she would like any further assistance, she can feel free to contact me personally and I would be happy to help her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
My credit card account  shows reimbursement of the correct amount, posted on October 13th, after three attempts to have my payment  refunded. thank you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11449320, and find that this resolution is satisfactory to me. I did the math and the coverage for five years would have cost us $3713.00. They have taken $1817.00 from our account for payment. Prorated, our coverage for 60 months would cost us $61.88 per month for a total cost for 5 months (our coverage didn't become effective until a 30 day waiting period and they received our complaint in late May, so we should not owe for June. That would be a monthly charge of $61.88 x 5 months for a total of $309.42 for 5 months of active coverage. That would mean that the company would owe us a refund of $1507.58. Also, for the record, they list our last contact with them as January, When in fact, we can document with our phone records that we called them April 28, to request a copy of our policy. The two emails we received were labeled "drafts" so we never actually received an actual hard copy of our warranty which we were promised three times (twice after our initial purchase. In April I was told that the agent would call me by the end of the week with a tracking number for an express mail package containing our warranty. That never happened. That prompted our Revdex.com filing. Thank you. [redacted]
Sincerely,
[redacted]

We do apologize that your experience with NVSA has been less than excellent. Today marks the 10th business day following your cancel request, and as such, your down payment has been refunded in full in accordance with your 30 Day Money Back Guarantee. Your reference number for the transaction...

is: [redacted]. This refund was issued directly back to your Discover card. Please note that banks/credit card institutions may hold funds for a few days prior to releasing them into your available balance so it may take 3-5 business days for you to see the credit on your end. Please call us with any questions at [redacted].