National Write Your Congressman, Inc.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.No loaner car was provided or offered on any of the occasions that I had to return the car. The list of written items that I provided was addressed, with the exception of one and Kyle did offer to correct that issue. However, the issues that I am filing this complaint for were discussed when I picked the car up the first time, and Bruce's did not offer to replace the grill, nor the roof wrap. Kyle's exact comment on the grill was we put it back the way it was prior to the accident, which was invalid. For the roof he offered to touch it up, which would not fix the problem. Kyle did call me this past week to discuss the complaint.  He never confirmed if Bruce's would replace the grill.  He only stated that he previously offered to replace it,  if needed, when the lease term is completed and this was not true or as I recall our initial conversation. In addition, I explained that I do not wish to wait until the end of the lease term in 3 years.  No resolution has been met on this  As for the roof, Kyle offered to submit a claim to the insurance company as the damage was done as part of a covered repair (windshield replacement).  I the proceeded to state that if the insurance company did not cover it he was not willing to eat the cost.  I explained my concern that Bruce's does not get to walk away and not ensure that it is repaired, as it was damaged caused by them.  I have agreed to provide him with an estimate for replacement from the company that installed the roof wrap originally.  I will be sending it to him this coming week.  This item is not yet resolved.  I have expressed to Kyle on numerous occasions that I am aware this was a large job, however that does not make the oversight on all of the details acceptable.  Since filing this complaint I've noticed other issues and issues that I took back for repair still are not accurate. Bruce's believe that they've gone out of their way to satisfy me, however I beg to differ as no favors were given. My insurance that I pay for every month has paid to Bruce's over $17k in parts and labor.  As a paying customer I expect that what was a brand new car when brought in, should be repaired to preaccident condition without any addition damage. If this was the case when I initially picked the car up then there'd be no problem.
Regards,
[redacted]

Hello , to whom ever  this concerns.   I have been in contact with Ms. [redacted] about her repair concerns. I was given a verbal list of concerns when the vehicle was originally picked up from a major front end collision. I scheduled a date for her to return the vehicle at her...

convenience also with a written list of concerns and provided a loaner car as well.  I addressed the issues on the list, Ms. [redacted] did come by to look at the vehicle after I told her I completed , she told me she was happy with everything we did other than I needed to get some residue off the front end. I explained that I would take care of it immediately and I did.  she Thanked me .  I am willing to address these other issues. Bruce's strives to be customer service driven, being in business 39 years in Richmond with the Revdex.com rating we have , I think proves that.   I have spoken with Ms. [redacted] on her concerns and are in process of addressing these issues further.       Thank You,  Kyle W[redacted]