Better Business
Arial;">Bureau 151 N. Delaware Street, #2020
Indianapolis, IN 46204-2599 Re: Case ID No. [redacted] I am writing in response to your letter dated December 15, 2016. Below is an explanation of what took place on the date in question.
On December 14,20 16, Ms. [redacted] had an appointment at 9:30 a.m. to bring her Boston Terrier in for grooming. She requested that we bathe, trim her dogs nails and file them and express his anal glands. Ms. [redacted] previously brought her dog in for the same services on May 15, 2015. During that visit, we were unable to do her dog's toenails due to the fact that he was very stressed out and jerking around in a manner that would be harmful to himself, so we notified her of this when she picked him up that we were unable to do the toenails. When she brought him back in on the date in question over a year and a half later, my groomer noticed that he struggled with his toenail trim the last time so she proceeded to bathe him immediately, express his anal glands and trim and file his toenails. Although he was better this time for the nail trim and nail file, my groomer had to have my front-desk person Morgan help hold him so that she was able to complete the job. Once he was finished, we called to let her know that he was done and that she could pick him up in a half hour because he was still drying. My front-desk person Morgan stated that Ms. [redacted] had somewhat of an attitude over the phone and asked if we were able trim and file his nails and express his anal glands. She stated yes we were able to do all of that. Ms. [redacted] ended up
picking him up around 1:20. She left and then about 5 minutes later she called requesting to speak to an owner or manager. Ms. [redacted] never stated what her issue was and why she was calling. Morgan stated that she would take a messdge and have owner call her. Immediately, Morgan proceeded to call me and apprise me of the situation. I called Ms. [redacted] back within an hour an a half. I told her I was returning her call. She explained the situation and stated that her dog's toenails did not get filed and that her dog now has dandruff after his groom. Iapologized and told her that we would be more than happy to redo her dog if she would bring him back in. I said that we want to do whatever we can to make her happy and I offered to have my groomer re-bathe him in oatmeal shampoo and even offered to have our veterinarian which works next door in our vet clinic (which we also own) look at his toenails to mke sure they are short enough. Ms. [redacted] stated that she did not want anything redone to him and that she simply just wanted a refund and that was the only resolution. I told her that Iwas not giving her a refund because we provided the service but that we would be more than happy to redo his service if she was unhappy. I also explained to her that the groomer that did her dog also has Boston Terriers and she wanted to make sure to get him done quickly because she knew how stressed out she was the last time he came in. She proceeded to say "then she should know that Boston Terriers have bad skin and she should have used the appropriate shampoo." I stated to her that 'Just because her Boston Terrier has bad skin does not mean that all Boston Terriers have bad skin." She proceeded to tell me that Iwas rude and a horrible business owner tJnd that she was going to leave a bad review for not giving her a refund. After feeling this conversation was going nowhere with Ms. [redacted], I simply hung up. Within less than ( 1) hour, Ms. [redacted] showed back up at my business and demanded a refund from my employee Morgan and stated that she wasn't leaving until she got one. Morgan proceeded to call me and told me what was going on. I told her to give the phone to Ms. [redacted]. I explained to her "again" that we would be more than happy to redo her dog and have my veterinarian check the dog's toenails and re-bathe him, but she stated once again that she did not want t.hat and wanted a refund or she was not leaving. I explained to her at this point that if she did not leave then Iwould call the Greenwood Police to escort her out of the building. She said "good and I'm still not leaving". I then hung up and called Greenwood Police and told them that I have an irate customer that needs escorted out of the building. They sent an officer within 15 minutes. My employees stated that once the Greenwood Police arrived she still was reluctant to leave and the police officer told her that this isn't the way to handle the situation. She started becoming belligerent with him and he had to ask her to leave at least three times and then started asking him his name and badge number and then she finally left.
My feelings on this issue is that I tried two times to make Ms. [redacted] happy and the whole entire time since she came into my business from the minute she dropped her dog off, she had a serious attitude and was very confrontational with me and my staff. I also spoke to my groomer about her conversation when she checked the dog in. She stated that she asked Ms. [redacted] if we needed to use a special shampoo or anything and she said "no". In addition, dogs do not get dandruff from a bath. Dogs get dandruff from an allergy, previous skin condition or diet. [See attached].
We take pride in making our customer's happy and we were also voted in the Top 5 Best Grooming on Indy's A List out of 71 grooming salons. [See attached}. I do not feel that any refund should be provided for the service that we provided. I offered several times to resolve the matter by redoing her dog's bath and toenails and she simply declined a resolution.
Sincerely
U Dirty Dawg, Inc.
Stephanie L. M[redacted]
President
My experience with this builder was not a good one at all. There was no sense of urgency at all. Then after my house was finally built he would not answer my calls for warranty work.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In several aspects this response is correct in the facts that the grooming service did provide a service. However, her resolution was that they could do it again after I was treated very poorly and my dog was very scared. I told her I did not want her business to do the same thing again. My dogs nails were jagged and he had severe dandruff. I tried to explain this to her to which she was the only belligerent one in this matter. I never once raised a voice to her or the police she had called on me. She hung up on me without a resolution. Morgan, the girl which was present at the police officer incident told me prior to him coming that she believed the owner was coming and I was more than welcome to stay. The officer did not have to tell me more than 3 times to leave. I also filed a complaint to his department on his behavior. In regards to the shampoo no one asked me if he required a certain shampoo. Shampoo can cause dandruff or dry itchy skin or if it isn't properly washed out then it can cause them to scratch excessively which is what he was doing. Why would I want this business after dealing with this owner and how I was treated and how scared my dog was to perform the same service or lack their of again when I was unhappy the first time. I believe a respectable business owner would want to please their customer and refund the money so I could get him properly groomed somewhere else. So, half of her statements are false and I do not accept this response.
Regards,
[redacted]
Better Business
Arial;">Bureau 151 N. Delaware Street, #2020
Indianapolis, IN 46204-2599 Re: Case ID No. [redacted] I am writing in response to your letter dated December 15, 2016. Below is an explanation of what took place on the date in question.
On December 14,20 16, Ms. [redacted] had an appointment at 9:30 a.m. to bring her Boston Terrier in for grooming. She requested that we bathe, trim her dogs nails and file them and express his anal glands. Ms. [redacted] previously brought her dog in for the same services on May 15, 2015. During that visit, we were unable to do her dog's toenails due to the fact that he was very stressed out and jerking around in a manner that would be harmful to himself, so we notified her of this when she picked him up that we were unable to do the toenails. When she brought him back in on the date in question over a year and a half later, my groomer noticed that he struggled with his toenail trim the last time so she proceeded to bathe him immediately, express his anal glands and trim and file his toenails. Although he was better this time for the nail trim and nail file, my groomer had to have my front-desk person Morgan help hold him so that she was able to complete the job. Once he was finished, we called to let her know that he was done and that she could pick him up in a half hour because he was still drying. My front-desk person Morgan stated that Ms. [redacted] had somewhat of an attitude over the phone and asked if we were able trim and file his nails and express his anal glands. She stated yes we were able to do all of that. Ms. [redacted] ended up
picking him up around 1:20. She left and then about 5 minutes later she called requesting to speak to an owner or manager. Ms. [redacted] never stated what her issue was and why she was calling. Morgan stated that she would take a messdge and have owner call her. Immediately, Morgan proceeded to call me and apprise me of the situation. I called Ms. [redacted] back within an hour an a half. I told her I was returning her call. She explained the situation and stated that her dog's toenails did not get filed and that her dog now has dandruff after his groom. Iapologized and told her that we would be more than happy to redo her dog if she would bring him back in. I said that we want to do whatever we can to make her happy and I offered to have my groomer re-bathe him in oatmeal shampoo and even offered to have our veterinarian which works next door in our vet clinic (which we also own) look at his toenails to mke sure they are short enough. Ms. [redacted] stated that she did not want anything redone to him and that she simply just wanted a refund and that was the only resolution. I told her that Iwas not giving her a refund because we provided the service but that we would be more than happy to redo his service if she was unhappy. I also explained to her that the groomer that did her dog also has Boston Terriers and she wanted to make sure to get him done quickly because she knew how stressed out she was the last time he came in. She proceeded to say "then she should know that Boston Terriers have bad skin and she should have used the appropriate shampoo." I stated to her that 'Just because her Boston Terrier has bad skin does not mean that all Boston Terriers have bad skin." She proceeded to tell me that Iwas rude and a horrible business owner tJnd that she was going to leave a bad review for not giving her a refund. After feeling this conversation was going nowhere with Ms. [redacted], I simply hung up. Within less than ( 1) hour, Ms. [redacted] showed back up at my business and demanded a refund from my employee Morgan and stated that she wasn't leaving until she got one. Morgan proceeded to call me and told me what was going on. I told her to give the phone to Ms. [redacted]. I explained to her "again" that we would be more than happy to redo her dog and have my veterinarian check the dog's toenails and re-bathe him, but she stated once again that she did not want t.hat and wanted a refund or she was not leaving. I explained to her at this point that if she did not leave then Iwould call the Greenwood Police to escort her out of the building. She said "good and I'm still not leaving". I then hung up and called Greenwood Police and told them that I have an irate customer that needs escorted out of the building. They sent an officer within 15 minutes. My employees stated that once the Greenwood Police arrived she still was reluctant to leave and the police officer told her that this isn't the way to handle the situation. She started becoming belligerent with him and he had to ask her to leave at least three times and then started asking him his name and badge number and then she finally left.
My feelings on this issue is that I tried two times to make Ms. [redacted] happy and the whole entire time since she came into my business from the minute she dropped her dog off, she had a serious attitude and was very confrontational with me and my staff. I also spoke to my groomer about her conversation when she checked the dog in. She stated that she asked Ms. [redacted] if we needed to use a special shampoo or anything and she said "no". In addition, dogs do not get dandruff from a bath. Dogs get dandruff from an allergy, previous skin condition or diet. [See attached].
We take pride in making our customer's happy and we were also voted in the Top 5 Best Grooming on Indy's A List out of 71 grooming salons. [See attached}. I do not feel that any refund should be provided for the service that we provided. I offered several times to resolve the matter by redoing her dog's bath and toenails and she simply declined a resolution.
Sincerely
U Dirty Dawg, Inc.
Stephanie L. M[redacted]
President
My experience with this builder was not a good one at all. There was no sense of urgency at all. Then after my house was finally built he would not answer my calls for warranty work.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In several aspects this response is correct in the facts that the grooming service did provide a service. However, her resolution was that they could do it again after I was treated very poorly and my dog was very scared. I told her I did not want her business to do the same thing again. My dogs nails were jagged and he had severe dandruff. I tried to explain this to her to which she was the only belligerent one in this matter. I never once raised a voice to her or the police she had called on me. She hung up on me without a resolution. Morgan, the girl which was present at the police officer incident told me prior to him coming that she believed the owner was coming and I was more than welcome to stay. The officer did not have to tell me more than 3 times to leave. I also filed a complaint to his department on his behavior. In regards to the shampoo no one asked me if he required a certain shampoo. Shampoo can cause dandruff or dry itchy skin or if it isn't properly washed out then it can cause them to scratch excessively which is what he was doing. Why would I want this business after dealing with this owner and how I was treated and how scared my dog was to perform the same service or lack their of again when I was unhappy the first time. I believe a respectable business owner would want to please their customer and refund the money so I could get him properly groomed somewhere else. So, half of her statements are false and I do not accept this response.
Regards,
[redacted]