Nations Kitchen And Bath Reviews (%countItem)
Nations Kitchen And Bath Rating
Address: 6031 S 129th East Ave Suite B, Tulsa, Oklahoma, United States, 74134-6704
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These gents are aggressively bad at what they do. They showed up to install our granite literally 2 months after our original install date blaming everything on the fabricator. When they finally showed up, vaping and spitting all over the place as they slowly got to work, we find out they cut our counters from the wrong granite. First they asked us if we just wanted the wrong granite, and we said no so they left. Since I already removed our old counters, sink, and range, we had no kitchen for two weeks at which point they sent out a new crew. In the interim, their little guy at the shop just passed the buck and gave me the runaround about how we'd be compensated for the mistake. I still have NEVER heard from him. The second crew were a couple of terrible service providers too. They complained, made excuses, swore about us outside loudly, and said they needed to finish incomplete because one of them needed to be home when his 16 year old daughter got home from school. You can't make this stuff up. They eventually installed them (with seams in different places than the original drawing), and I called them again to figure out what our compensation for the two week would be. I still haven't heard from them. This was one of the worst retail experiences we've had as homeowners. I'd like to say that throughout the whole process, we were kind, calm, and easy going. We never got upset or made a scene. We were nice and accommodating to the horrible workers they sent, and we tried many ways and have many options of how we'd like to be compensated. I wouldn't recommend Hoffman to my worst enemy. There are scores of other companies in town to work with. I'd recommend any of them over these folks. Now months later, one part of the countertop has come completely loose with a broken seal. Could it get any worse?
The ***'s purchased countertops through a home center retail. We are contractually obligated to order material through their designated vendor. The material they purchased was backordered from the vendor hence the extended lead time. Once we received their selected material we fabricated and set install date. Upon arriving for install they informed us that the color of granite is not what they selected. We ordered the correct color, however, this is a natural stone and color can and will vary from bundle to bundle. We allowed the ***'s to select another slab, same color name but a different shade, and remade their entire job. At no point was compensation ever offered as we did exactly as we were supposed to do. We cannot control the variance in color of a natural stone. When Mr. contacted us regarding the seam failure of one of the pieces, we were out the next day of being notified to correct the issue.
The above statement is categorically false. We aren't mentally defective. We know the difference between a different grain or arrangement from the same stone; they send us counters that were a completely different design than what we ordered. Additionally, we weren't the ones who first mentioned the mistake. The installers came in and looked at the sample we got from Hoffmann and stated that "before we even bring them in I can tell you we cut the wrong granite". I went out to the truck and looked and yes, it wasn't just a different cut from the write granite, it was a completely different color and style. A guy named *** told us there WOULD be compensation, he just needed to talk to his boss. That was the LAST we ever heard from them. All you have to do is look at the other reviews of Hoffmann to see that our case is not an isolated one. In fact, the installers TOLD us in person that "this happens a lot". Hoffmann did come out and fix the seam failure quickly, however if the seams would have been in the locations of the original consultation drawings, the seam wouldn't have failed at all. The only salvation in this situation is that we worked through a retailer who was pretty easy to get along with and DID compensate us. The rep from the retailer also said that "this has been happening a lot with Hoffmann". Spend your thousands elsewhere, friends.
The sales person was very friendly and told us upfront about the time line and installing of the product.