To Whom It May Concern:All our products are inspected before shipping to be in perfect condition, otherwise we would not ship it outUpon delivery of the engine, the customer agreed to the terms and condition stated on the invoice by signing itThe invoice clearly states that they received it in good conditionUpon delivery they also had to pay for the shipping in order for it to be released to them, which gives them the full right to inspect the product before accepting itThe customer did not contact us right awayInstead the customer contacted us three days later, claiming it had minor damages that are repairableWe then offered $ [redacted] refund to cover the inconvenience and damages, even though it is more than what the repairs are worthThe customer then claimed they wanted $***and would not accept anything lessAfter trying to come to an agreement, they then demanded $ [redacted] because they were getting "agitated" with usAt this point, we offered to waive our restocking fee of 20% which is clearly stated on our invoice, and give them a full refund just to stay in good terms with our customer, as long as they shipped the engine back to usThey refused to send the engine back, and still wanted a full refundThe customer has the engine installed on the vehicle and running in perfect condition
No. They have not done such. This is completely false. My [redacted] *ontacted [redacted] (the manager) who said we had to send back the engine and pay shipping ourselves. My [redacted] refused this as we should not have to pay to return an engine that is not of the quality we were told it would be. [redacted] told my [redacted] he would talk to their "warranty department" and get back with him on an answer to them providing the shipping instead. [redacted] did not communicate back to us. My [redacted] *alled, texted, and emailed him several times to continually be told he is still waiting for an answer. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
Every bit of their reply is FALSE *** is completely aware that I contacted him immediately after receiving shipment and unwrapping the engine with our mechanic Signing the invoice did NOT accept engine as is because there's no way of actually knowing the exact condition of the engine before thorough detailed inspection from our mechanic which the driver was not going to wait to happen since he has his own agenda to tend to We immediately contacted him about the visible broken dipstick and valve cover Our mechanic removed our engine from the vehicle over the course of several hours of labor and installed the engine bought from this company to find that it also had broken bolts from when it was pulled from their vehicle Our mechanic had to then pull this engine to remove these bolts More labor was ensued Last but certainly NOT least, this engine is NOT in working order in our vehicle Once starting the engine a cloud of white smoke started pouring out of our exhaust which likely means a cracked head So our mechanic now has to fit this into his schedule to strip down to the heads and inspect plus likely have to use our old heads from our old engine to make this engine work Our mechanic has this scheduled out for the end of this week This engine is worthless! We have invested double the amount of labor hours needed already before the white smoke/cracked head ordeal We would not trust this company to send the engine back for starters as *** put us off every single day over a course of nearly two weeks that he'd be back with us with an answer when he never would We would call him repeatedly How are we to trust that we would send the engine back and they make it right? Furthermore, the amount of time and money put into installing this engine has us upside down on costs to make it work! We aren't going to just throw that away This engine was supposed to be 100% top notch inspected and it CLEARLY was not! This company is worthless and we plan to make it known to all of how unprofessional they are from the removal of the engines from vehicles to the lack of ability to resolve from customer service (re: ***)
Regards,*** ***
To Whom It May Concern:
We've offered this customer before a refund for the repairs for a total of $*** which was way more then the damages were worthWe've also offered to give them a full refund if they would take the engine out of the vehicle and send it back to us at our costThey didn't want to do that eitherThey tried to do a charge back on the credit card they placed the order with, which we won that dispute and got our money backMerchant Services believed it was not fair to give them a full refund and keep the product as well since it's in the vehicle in good working shapeWe tried everything that we thought was fair to make the customer happy but that didn't workWe feel that they just want a close to free product if not freeOur goal is to solve there issue so we can keep doing business with our customers and spread the word, but we can't give out things for free either
Regards,
*** ***
Manager
This is the Credit Card sheet they sent me to fill out and send back to them Also, please see attached the receipt from *** (I used our *** Debit *** which then gets the backup funding from our bank account which you can see on the receipt) that shows the name of the company as
NPC Automotive ?? Also, when I did a reverse search with the address from the Credit Card sheet it actually comes up as Nations Parts Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
Every bit of this "manager's" response is false! It is interesting to me that I now have a name of a "manager" since the only person we have spoke with all along is *** at *** who claimed to us that he is the manager The mere fact of signing for this engine in no way can reflect that it's a good product! It is obvious that the engine would have to be installed in the vehicle first to clearly know Furthermore, I bought this engine under the terms of a MONTH UNLIMITED MILE WARRANTY so none of that really even matters about signing for the engine We called him immediately upon unwrapping the engine There was no days later We have the phone bill documents to reflect our repeated calls to this company for over a period of weeks every single business day multiple times a day since *** would repeatedly tell us he would speak with his Warranty Dept and get back to us The latest with this engine is that I opened a Dispute with our card company This company stated they would take the engine back, waive the restocking fee, etc., to them as well so our card company asked us to call the merchant to make the engine available I did this *** *** *, at 1:p.mCST and *** told me to put this in an email in writing so he could "talk to his warranty department" I then followed up with an email *** morning reflecting the same as our conversation, which we audio recorded for solid proof and to stop their continual lies to our card company This company is full of master manipulators that just bide time while not honoring their MONTH UNLIMITED MILE WARRANTY This engine is NOT in my truck in perfect running condition They are fully aware that we contacted them upon installation of this engine that white smoke was billowing out of the tail pipe and there is a cracked head This is at least another $in costs to fix Let alone we have been out almost $in labor to have this junk motor installed for NOTHING We want a full refund of the engine IN ADDITION to labor reimbursement How would that not be fair? If one of these individuals dealt with all we have and out the costs in labor, let alone a junk engine, for NOTHING, they would hope for the same! Thank you for your attempt to resolve this Our card company is facing the same road blocks with them MONTH UNLIMITED MILE WARRANTY means exactly that! They have to stand behind it
Regards,*** ***
All our products are inspected before shipping to be in perfect condition otherwise we would not ship it out. Customer agreed from the moment they signed upon delivery of the engine the terms and conditions stated on the invoice. It clearly states that they received it in good condition. Upon delivery they also had to pay for that shipping which gives them the full right to inspect the product before accepting it. The customer did not contact us right away. Customer contacted us until three days later claiming how it had minor damages that can be repaired. We then offered $[redacted] refund to cover the inconvenience and damages even thought it is more then what the repairs are worth. The customer then claimed they wanted $[redacted].00 and would not accept anything less. After trying to come to an agreement then they demanded $[redacted] because they were getting, and I quote, "agitated" with us. At this point we offered to wave our restocking fee of 20% clearly stated on our invoice, and give them a full refund, just to stay in good terms with our customer, as long as they shipped the engine back to us. They refused to send the engine back, but also wanted a full refund. The customer has the engine installed in the vehicle and running in perfect condition.
To Whom It May Concern, First of all, I would like to apologize for the time it took to respond to this complaint. Apparently it was overlooked and thankfully your company kept trying to resolve this issue and sent more than one email. Now to the complaint in question, yes the customer did infact...
order a computer for a 2005 [redacted] back on Novermber 13, 2014. He did receive the unit on Novermber 17, 2014 and we didn't hear back from the customer until over 3 weeks later. The customer claimed to have purchased another computer from a different vendor and when asked to send over a copy of that invoice, he refused. The refund was never done due to not having received the unit back from customer and because he refused to send a copy of the purchase of another PCM. We are a respectful and honest company, and we would never dishonor anything in our invoice without probable cause. The customer is right about receiving a refund after 30 days but he did overlook the return policy which is stated in the back of our invoice asking for a "return authorixation within 48 business hours." We understand that being out of state might affect the time frame but nevertheless, it shouldn't take over 3 weeks to report an issue with a computer. We do have a 1 year warranty with our units, and we do stand by that. If the customer would of called us as soon as he had an "issue" with our unit, we would of came with a solution for the customer. We do have that stated in the back of our invoice, "In event of defect, promptly notify us. Management will decide to issue a refund or within a reasonable time replace the unit.". We have not heard from the customer since then. As far as the allegations go about what Tom said, we do not agree that is what occured or was told to the customer. The only thing that we are sure about is that we are not happy with this complaint especially since "customer satisfaction is our goal!!!!", and we have been in business for some time now. We would not let once sell ruin our company. As far as our PCM, we have not seen it since it left our facility. We still need to test our unit and see how this issue can be resolved now that time has elapsed since the purchase. We still believe, if the customer would of contacted us first or if they would of supplied us with the invoice of the other purchase, everything would of been resolved by now. Finally, thank you for your time and again I am apologetic about not responding sooner.Sincerely,NPC Automotive
No. They have not done such. This is completely false. My [redacted]ontacted [redacted] (the manager) who said we had to send back the engine and pay shipping ourselves. My [redacted] refused this as we should not have to pay to return an engine that is not of the quality we were told it would be. [redacted] told my [redacted] he would talk to their "warranty department" and get back with him on an answer to them providing the shipping instead. [redacted] did not communicate back to us. My [redacted]alled, texted, and emailed him several times to continually be told he is still waiting for an answer. [redacted]
To Whom It May Concern:All our products are inspected before shipping to be in perfect condition, otherwise we would not ship it out. Upon delivery of the engine, the customer agreed to the terms and condition stated on the invoice by signing it. The invoice clearly states that they received it in good condition. Upon delivery they also had to pay for the shipping in order for it to be released to them, which gives them the full right to inspect the product before accepting it. The customer did not contact us right away. Instead the customer contacted us three days later, claiming it had minor damages that are repairable. We then offered $[redacted] refund to cover the inconvenience and damages, even though it is more than what the repairs are worth. The customer then claimed they wanted $[redacted].00 and would not accept anything less. After trying to come to an agreement, they then demanded $[redacted] because they were getting "agitated" with us. At this point, we offered to waive our restocking fee of 20% which is clearly stated on our invoice, and give them a full refund just to stay in good terms with our customer, as long as they shipped the engine back to us. They refused to send the engine back, and still wanted a full refund. The customer has the engine installed on the vehicle and running in perfect condition.
To Whom It May Concern:All our products are inspected before shipping to be in perfect condition, otherwise we would not ship it outUpon delivery of the engine, the customer agreed to the terms and condition stated on the invoice by signing itThe invoice clearly states that they received it in good conditionUpon delivery they also had to pay for the shipping in order for it to be released to them, which gives them the full right to inspect the product before accepting itThe customer did not contact us right awayInstead the customer contacted us three days later, claiming it had minor damages that are repairableWe then offered $ [redacted] refund to cover the inconvenience and damages, even though it is more than what the repairs are worthThe customer then claimed they wanted $***and would not accept anything lessAfter trying to come to an agreement, they then demanded $ [redacted] because they were getting "agitated" with usAt this point, we offered to waive our restocking fee of 20% which is clearly stated on our invoice, and give them a full refund just to stay in good terms with our customer, as long as they shipped the engine back to usThey refused to send the engine back, and still wanted a full refundThe customer has the engine installed on the vehicle and running in perfect condition
No. They have not done such. This is completely false. My [redacted] *ontacted [redacted] (the manager) who said we had to send back the engine and pay shipping ourselves. My [redacted] refused this as we should not have to pay to return an engine that is not of the quality we were told it would be. [redacted] told my [redacted] he would talk to their "warranty department" and get back with him on an answer to them providing the shipping instead. [redacted] did not communicate back to us. My [redacted] *alled, texted, and emailed him several times to continually be told he is still waiting for an answer. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
Every bit of their reply is FALSE *** is completely aware that I contacted him immediately after receiving shipment and unwrapping the engine with our mechanic Signing the invoice did NOT accept engine as is because there's no way of actually knowing the exact condition of the engine before thorough detailed inspection from our mechanic which the driver was not going to wait to happen since he has his own agenda to tend to We immediately contacted him about the visible broken dipstick and valve cover Our mechanic removed our engine from the vehicle over the course of several hours of labor and installed the engine bought from this company to find that it also had broken bolts from when it was pulled from their vehicle Our mechanic had to then pull this engine to remove these bolts More labor was ensued Last but certainly NOT least, this engine is NOT in working order in our vehicle Once starting the engine a cloud of white smoke started pouring out of our exhaust which likely means a cracked head So our mechanic now has to fit this into his schedule to strip down to the heads and inspect plus likely have to use our old heads from our old engine to make this engine work Our mechanic has this scheduled out for the end of this week This engine is worthless! We have invested double the amount of labor hours needed already before the white smoke/cracked head ordeal We would not trust this company to send the engine back for starters as *** put us off every single day over a course of nearly two weeks that he'd be back with us with an answer when he never would We would call him repeatedly How are we to trust that we would send the engine back and they make it right? Furthermore, the amount of time and money put into installing this engine has us upside down on costs to make it work! We aren't going to just throw that away This engine was supposed to be 100% top notch inspected and it CLEARLY was not! This company is worthless and we plan to make it known to all of how unprofessional they are from the removal of the engines from vehicles to the lack of ability to resolve from customer service (re: ***)
Regards,*** ***
To Whom It May Concern:
We've offered this customer before a refund for the repairs for a total of $*** which was way more then the damages were worthWe've also offered to give them a full refund if they would take the engine out of the vehicle and send it back to us at our costThey didn't want to do that eitherThey tried to do a charge back on the credit card they placed the order with, which we won that dispute and got our money backMerchant Services believed it was not fair to give them a full refund and keep the product as well since it's in the vehicle in good working shapeWe tried everything that we thought was fair to make the customer happy but that didn't workWe feel that they just want a close to free product if not freeOur goal is to solve there issue so we can keep doing business with our customers and spread the word, but we can't give out things for free either
Regards,
*** ***
Manager
This is the Credit Card sheet they sent me to fill out and send back to them Also, please see attached the receipt from *** (I used our *** Debit *** which then gets the backup funding from our bank account which you can see on the receipt) that shows the name of the company as
NPC Automotive ?? Also, when I did a reverse search with the address from the Credit Card sheet it actually comes up as Nations Parts Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
Every bit of this "manager's" response is false! It is interesting to me that I now have a name of a "manager" since the only person we have spoke with all along is *** at *** who claimed to us that he is the manager The mere fact of signing for this engine in no way can reflect that it's a good product! It is obvious that the engine would have to be installed in the vehicle first to clearly know Furthermore, I bought this engine under the terms of a MONTH UNLIMITED MILE WARRANTY so none of that really even matters about signing for the engine We called him immediately upon unwrapping the engine There was no days later We have the phone bill documents to reflect our repeated calls to this company for over a period of weeks every single business day multiple times a day since *** would repeatedly tell us he would speak with his Warranty Dept and get back to us The latest with this engine is that I opened a Dispute with our card company This company stated they would take the engine back, waive the restocking fee, etc., to them as well so our card company asked us to call the merchant to make the engine available I did this *** *** *, at 1:p.mCST and *** told me to put this in an email in writing so he could "talk to his warranty department" I then followed up with an email *** morning reflecting the same as our conversation, which we audio recorded for solid proof and to stop their continual lies to our card company This company is full of master manipulators that just bide time while not honoring their MONTH UNLIMITED MILE WARRANTY This engine is NOT in my truck in perfect running condition They are fully aware that we contacted them upon installation of this engine that white smoke was billowing out of the tail pipe and there is a cracked head This is at least another $in costs to fix Let alone we have been out almost $in labor to have this junk motor installed for NOTHING We want a full refund of the engine IN ADDITION to labor reimbursement How would that not be fair? If one of these individuals dealt with all we have and out the costs in labor, let alone a junk engine, for NOTHING, they would hope for the same! Thank you for your attempt to resolve this Our card company is facing the same road blocks with them MONTH UNLIMITED MILE WARRANTY means exactly that! They have to stand behind it
Regards,*** ***
To Whom It May Concern:
All our products are inspected before shipping to be in perfect condition otherwise we would not ship it out. Customer agreed from the moment they signed upon delivery of the engine the terms and conditions stated on the invoice. It clearly states that they received it in good condition. Upon delivery they also had to pay for that shipping which gives them the full right to inspect the product before accepting it. The customer did not contact us right away. Customer contacted us until three days later claiming how it had minor damages that can be repaired. We then offered $[redacted] refund to cover the inconvenience and damages even thought it is more then what the repairs are worth. The customer then claimed they wanted $[redacted].00 and would not accept anything less. After trying to come to an agreement then they demanded $[redacted] because they were getting, and I quote, "agitated" with us. At this point we offered to wave our restocking fee of 20% clearly stated on our invoice, and give them a full refund, just to stay in good terms with our customer, as long as they shipped the engine back to us. They refused to send the engine back, but also wanted a full refund. The customer has the engine installed in the vehicle and running in perfect condition.
Regards,
[redacted]
Manager
To Whom It May Concern, First of all, I would like to apologize for the time it took to respond to this complaint. Apparently it was overlooked and thankfully your company kept trying to resolve this issue and sent more than one email. Now to the complaint in question, yes the customer did infact...
order a computer for a 2005 [redacted] back on Novermber 13, 2014. He did receive the unit on Novermber 17, 2014 and we didn't hear back from the customer until over 3 weeks later. The customer claimed to have purchased another computer from a different vendor and when asked to send over a copy of that invoice, he refused. The refund was never done due to not having received the unit back from customer and because he refused to send a copy of the purchase of another PCM. We are a respectful and honest company, and we would never dishonor anything in our invoice without probable cause. The customer is right about receiving a refund after 30 days but he did overlook the return policy which is stated in the back of our invoice asking for a "return authorixation within 48 business hours." We understand that being out of state might affect the time frame but nevertheless, it shouldn't take over 3 weeks to report an issue with a computer. We do have a 1 year warranty with our units, and we do stand by that. If the customer would of called us as soon as he had an "issue" with our unit, we would of came with a solution for the customer. We do have that stated in the back of our invoice, "In event of defect, promptly notify us. Management will decide to issue a refund or within a reasonable time replace the unit.". We have not heard from the customer since then. As far as the allegations go about what Tom said, we do not agree that is what occured or was told to the customer. The only thing that we are sure about is that we are not happy with this complaint especially since "customer satisfaction is our goal!!!!", and we have been in business for some time now. We would not let once sell ruin our company. As far as our PCM, we have not seen it since it left our facility. We still need to test our unit and see how this issue can be resolved now that time has elapsed since the purchase. We still believe, if the customer would of contacted us first or if they would of supplied us with the invoice of the other purchase, everything would of been resolved by now. Finally, thank you for your time and again I am apologetic about not responding sooner.Sincerely,NPC Automotive
No. They have not done such. This is completely false. My [redacted]ontacted [redacted] (the manager) who said we had to send back the engine and pay shipping ourselves. My [redacted] refused this as we should not have to pay to return an engine that is not of the quality we were told it would be. [redacted] told my [redacted] he would talk to their "warranty department" and get back with him on an answer to them providing the shipping instead. [redacted] did not communicate back to us. My [redacted]alled, texted, and emailed him several times to continually be told he is still waiting for an answer. [redacted]
To Whom It May Concern:All our products are inspected before shipping to be in perfect condition, otherwise we would not ship it out. Upon delivery of the engine, the customer agreed to the terms and condition stated on the invoice by signing it. The invoice clearly states that they received it in good condition. Upon delivery they also had to pay for the shipping in order for it to be released to them, which gives them the full right to inspect the product before accepting it. The customer did not contact us right away. Instead the customer contacted us three days later, claiming it had minor damages that are repairable. We then offered $[redacted] refund to cover the inconvenience and damages, even though it is more than what the repairs are worth. The customer then claimed they wanted $[redacted].00 and would not accept anything less. After trying to come to an agreement, they then demanded $[redacted] because they were getting "agitated" with us. At this point, we offered to waive our restocking fee of 20% which is clearly stated on our invoice, and give them a full refund just to stay in good terms with our customer, as long as they shipped the engine back to us. They refused to send the engine back, and still wanted a full refund. The customer has the engine installed on the vehicle and running in perfect condition.