Nations Reliable Lending

On 09/19/The Underwriter for this file stated that the file had a DTYI issue and they are trying to resolve itThe borrower's are looking to refinance their car to help get the ratios in line

Nations Reliable Lending's compliance department has reviewed this complaint and after conversations with our branch and reviewing emails communications we have found that the followingThe down payment was not mentioned until the final Closing Disclosure was presented to the consumerI have provided the statement from the processor..To whom this may concern,From the start I only worked with [redacted] , the conversation since the beginning was the possibility of buying down the interest rateWhen I quoted the rate she said she would speak to her husband and she called me and said to lock it at 3.75% which I did.I heard from her husband the day prior to closing when the final Closing Disclosure went out and he asked about changing the loan to add an additional 5Ok to lower the payment and I replied "yes, we can do that butit won't close tomorrow" I then asked Steve (Branch Manager) if buyer could recast the loan and he got with Michael (EVP of Secondary Marketing) and forwarded me Michael ***'s reply I told Mr [redacted] exactly what the email stated and Mr [redacted] said we will just close tomorrow since we have movers set up.On Friday 05/05/2017, Mr [redacted] from compliance contacted the consumer to go over the findings of the investigation with himAfter speaking to the consumer Mr [redacted] escalated the call to Mrs [redacted] who then reiterated the findings and suggested that NRL could have him discuss refinancing to get to the desired payment

All obstacles have been cleared and file is closing 09/30/the borrowers worked very hard to overcome what needed to be address

Email was sent to *** via email on 7/16/15. Please notify us if our resolution will be accepted

The compliance dept. has address the payment/ billing issue with the Consumer. It was found that it was a misunderstanding with the first payment that was not received here at NRL. The payment that was sent to NRL in March was applied to February therefore we would not be sending a payment to the...

new servicer of the loan.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.          I thought all these matters were already resolved. I hope we can get this done soon.
Regards,

On 09/19/16 The Underwriter for this file stated that the file had a DTYI issue and they are trying to resolve it. The borrower's are looking to refinance their car to help get the ratios in line.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I disagree with what is proposed to have instigated the misinformation coming from NRL. I do appreciate the attempt to minimize our losses due to the misinformation from NRL.  I'd like the right to reopen the complaint if NRL doesn't follow through with the refund offered in the settlement offer.My thanks to Vicki [redacted]' attention and prompt response.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Sincerely,[redacted] & [redacted]

Nations Reliable Lending's compliance department has reviewed this complaint and after conversations with our branch and reviewing emails communications we have found that the following. The down payment was not mentioned until the final Closing Disclosure was presented to the consumer. I have...

provided the statement from the processor..To whom  this may concern,From the  start  I   only  worked  with  [redacted], the conversation   since the  beginning  was the possibility   of buying down  the  interest   rate. When  I  quoted  the rate  she said she would  speak to her husband  and she called  me and said to lock it at 3.75% which  I   did.I  heard from  her husband  the day prior  to closing when  the final  Closing Disclosure went  out  and he asked about changing  the  loan to add an additional   5Ok to lower  the payment  and  I    replied  "yes, we can do that  butit won't  close tomorrow"  I then  asked Steve (Branch Manager) if buyer  could  recast the  loan and he got with  Michael  (EVP of Secondary Marketing) and forwarded   me Michael  [redacted]'s  reply.  I  told  Mr [redacted] exactly  what  the email  stated and  Mr [redacted]  said we will just  close tomorrow  since we  have movers  set up.On Friday 05/05/2017, Mr. [redacted] from compliance contacted the consumer to go over the findings of the investigation with him. After speaking to the consumer Mr.  [redacted] escalated the call to Mrs. [redacted] who then reiterated the findings and suggested that NRL could have him discuss refinancing to get to the desired payment.

Sent: Thursday, July 02, 2015 4:35 PM To: drteam Subject: Complaint # [redacted] - [redacted]   Please find attached our request for additional time to respond to Mr. [redacted]’s request for refund.  I have requested  documentation regarding the allegations made by Mr. [redacted] and need...

to have those documents in order to review this matter with management.  This process has been delayed due to the July 4th holiday.   Please advise customer that we are in the process of our review of this issue and it should be complete by next week.    Please contact me if this is not acceptable.   Vicki [redacted] Nations Reliable Lending, LLC | Compliance Analyst 2506 W. Main Street 4th Floor| Houston, TX 77098 Phone: 713-275-1353 (Direct)  |  e-mail: Vicki.[redacted]@nrlmortgage.com NRL NMLS# 181407   [redacted] This email message (and any attachments) may contain confidential information of Nations Reliable Lending, LLC. If you are not the intended recipient, the use or disclosure of the contents of this email and/or any attachments is strictly prohibited. If you have received this email in error, please notify the sender by return email and immediately erase all copies of the message and any attachments. Unless expressly stated otherwise, nothing contained in this email or any attachments shall be construed as a digital or electronic signature or as an intention to make an agreement by electronic means. In order to help prevent identity theft and fraud, Nations Reliable Lending, LLC will never request that you provide personal or financial information via unsecured email. Please report any suspicious emails you receive claiming to be from Nations Reliable Lending, LLC. This email may contain an advertisement or solicitation. To discontinue receiving emails containing solicitation materials, please send an email to [email protected] with your name, company name and email address.