September 16, 2014 Re: ID [redacted] Dear [redacted], I have received a complaint from your office on behalf of our customer, just wanted to let you know that he by no way was represented in purchasing the vehicle. This customer, just like all of our other customers, took the car for a...
test drive and was given every opportunity to evaluate it before purchasing. He did return vehicle on Monday after he purchased it, and was told that we would be happy to look at the problem and even fix it at our expense, since he just purchased it a few days before. Our sales manager also informed him that we will not refund the money, but will make sure that we take care of the problems. He also agreed to postpone the first payment for 2 weeks, due to the fact that the vehicle needed repairs. The customer left his vehicle at our repair shop and agreed to our offer to fix it, Customer called later on and told our title person that he would like to change his paperwork and put the car into his girlfriend's name, unfortunately he has never returned to either pick up the vehicle or to change the paperwork. I am sorry if after all this, our customer had a change of heart and decided to make a complaint. don't know what his financial situation is and what made him write a complaint several weeks after dropping off the vehicle for repairs, but we will not be able to refund his money. We actually had the vehicle marked as $1,000 down, but released it with only $500 deposit with contingency that the customer will return on 8/29/14 with the remaining $500. We have contacted the customer after he did not return for a few days, and were informed that he realized that he will not be able to make payments. We were very surprised to receive this complaint and still have his vehicle sitting on the back with temporary plates if he is interested in making payments and picking it up. If you have any questions, please call me directly at ###-###-####. [redacted], Account Manager,
We have received a complaint from your office on behalf of our customer. Customer had several complaints which had to do with our companies’ selling practices that are completely unprecedented.
The...
customer complained that she called our store on Friday and inquired about the vehicle, but it was sold when she called back Monday. Our store has a policy of only putting vehicles aside which have a deposit on them. We do not take our vehicles out of the inventory unless we have a definite buyer.
The second complaint was that she purchased an insurance on the other vehicle that she was interested in just to find out that it already had a deposit on it from a different customer. We never advise our customers to purchase insurance before they saw and test drove the vehicle.
The next complaint was that the third vehicle that she was interested in had “check engine” light on and was not safe to drive. We do not put vehicles out on the lot if they are not safe to drive. Our mechanic checked out the vehicle and declared it “safe to drive” even through the light was on. Some vehicles have problems with sensors and even the low full level can trigger that light to come on.
We tried to work very hard with the customer, even offered her to take the vehicle home and then bring it back the next day. Our manager actually felt bad that she drove for 45 minutes to buy a car thathe was willing to risk his job by accepting $900 down on the vehicle that had $2000 down payment listed. At the end of the negotiations and after going back and forth the customer admitted that she only had $700 to put down on the vehicle and considering the fact that her credit score was barely over 300, we couldn’t qualify her with any of the landers whom we work with.
I would like to personally apologize to our customer for the inconvenience and obvious miss understanding and would still be willing to work with her on possibly less expensive vehicle.
If you have any questions, please call me directly at ###-###-####.
September 16, 2014 Re: ID [redacted] Dear [redacted], I have received a complaint from your office on behalf of our customer, just wanted to let you know that he by no way was represented in purchasing the vehicle. This customer, just like all of our other customers, took the car for a...
test drive and was given every opportunity to evaluate it before purchasing. He did return vehicle on Monday after he purchased it, and was told that we would be happy to look at the problem and even fix it at our expense, since he just purchased it a few days before. Our sales manager also informed him that we will not refund the money, but will make sure that we take care of the problems. He also agreed to postpone the first payment for 2 weeks, due to the fact that the vehicle needed repairs. The customer left his vehicle at our repair shop and agreed to our offer to fix it, Customer called later on and told our title person that he would like to change his paperwork and put the car into his girlfriend's name, unfortunately he has never returned to either pick up the vehicle or to change the paperwork. I am sorry if after all this, our customer had a change of heart and decided to make a complaint. don't know what his financial situation is and what made him write a complaint several weeks after dropping off the vehicle for repairs, but we will not be able to refund his money. We actually had the vehicle marked as $1,000 down, but released it with only $500 deposit with contingency that the customer will return on 8/29/14 with the remaining $500. We have contacted the customer after he did not return for a few days, and were informed that he realized that he will not be able to make payments. We were very surprised to receive this complaint and still have his vehicle sitting on the back with temporary plates if he is interested in making payments and picking it up. If you have any questions, please call me directly at ###-###-####. [redacted], Account Manager,
Re: ID [redacted]
[redacted]
Dear [redacted]
We have received a complaint from your office on behalf of our customer. Customer had several complaints which had to do with our companies’ selling practices that are completely unprecedented.
The...
customer complained that she called our store on Friday and inquired about the vehicle, but it was sold when she called back Monday. Our store has a policy of only putting vehicles aside which have a deposit on them. We do not take our vehicles out of the inventory unless we have a definite buyer.
The second complaint was that she purchased an insurance on the other vehicle that she was interested in just to find out that it already had a deposit on it from a different customer. We never advise our customers to purchase insurance before they saw and test drove the vehicle.
The next complaint was that the third vehicle that she was interested in had “check engine” light on and was not safe to drive. We do not put vehicles out on the lot if they are not safe to drive. Our mechanic checked out the vehicle and declared it “safe to drive” even through the light was on. Some vehicles have problems with sensors and even the low full level can trigger that light to come on.
We tried to work very hard with the customer, even offered her to take the vehicle home and then bring it back the next day. Our manager actually felt bad that she drove for 45 minutes to buy a car thathe was willing to risk his job by accepting $900 down on the vehicle that had $2000 down payment listed. At the end of the negotiations and after going back and forth the customer admitted that she only had $700 to put down on the vehicle and considering the fact that her credit score was barely over 300, we couldn’t qualify her with any of the landers whom we work with.
I would like to personally apologize to our customer for the inconvenience and obvious miss understanding and would still be willing to work with her on possibly less expensive vehicle.
If you have any questions, please call me directly at ###-###-####.
[redacted] Account Manager.