Nationwide Automotive Group

Ripped us off - sold us an engine and we got something that isn't even remotely close to what was advertised and now we can't get our money back. Won't return my calls - the refund we have been promised for 3 weeks has not come through. Now they hang up the phone when they see my phone number. DO NOT DEAL WITH THESE PEOPLE - you will be ripped off.

Sold us a piece of crap engine. Ripped us off and now we t refund our money. DO NOT DEAL WITH THESE PEOPLE!

These people sold me an engine that was supposed to have 80,000KM on it and in pristine shape. Engine arrived - piece of crap - not what we were sold. And now, 4 months later I cannot get them to refund me my money. These people are low end and don't deal with them!

September 16, Re: ID [redacted] Dear [redacted] ***, I have received a complaint from your office on behalf of our customer, just wanted to let you know that he by no way was represented in purchasing the vehicleThis customer, just like all of our other customers, took the car for a test drive and was given every opportunity to evaluate it before purchasingHe did return vehicle on Monday after he purchased it, and was told that we would be happy to look at the problem and even fix it at our expense, since he just purchased it a few days beforeOur sales manager also informed him that we will not refund the money, but will make sure that we take care of the problemsHe also agreed to postpone the first payment for weeks, due to the fact that the vehicle needed repairsThe customer left his vehicle at our repair shop and agreed to our offer to fix it, Customer called later on and told our title person that he would like to change his paperwork and put the car into his girlfriend's name, unfortunately he has never returned to either pick up the vehicle or to change the paperworkI am sorry if after all this, our customer had a change of heart and decided to make a complaintdon't know what his financial situation is and what made him write a complaint several weeks after dropping off the vehicle for repairs, but we will not be able to refund his moneyWe actually had the vehicle marked as $1,down, but released it with only $deposit with contingency that the customer will return on 8/29/with the remaining $We have contacted the customer after he did not return for a few days, and were informed that he realized that he will not be able to make paymentsWe were very surprised to receive this complaint and still have his vehicle sitting on the back with temporary plates if he is interested in making payments and picking it upIf you have any questions, please call me directly at ###-###-#### [redacted] ***, Account Manager,

Re: ID [redacted] Dear [redacted] We have received a complaint from your office on behalf of our customer Customer had several complaints which had to do with our companies’ selling practices that are completely unprecedented The customer complained that she called our store on Friday and inquired about the vehicle, but it was sold when she called back Monday Our store has a policy of only putting vehicles aside which have a deposit on themWe do not take our vehicles out of the inventory unless we have a definite buyer The second complaint was that she purchased an insurance on the other vehicle that she was interested in just to find out that it already had a deposit on it from a different customerWe never advise our customers to purchase insurance before they saw and test drove the vehicle The next complaint was that the third vehicle that she was interested in had “check engine” light on and was not safe to driveWe do not put vehicles out on the lot if they are not safe to driveOur mechanic checked out the vehicle and declared it “safe to drive” even through the light was onSome vehicles have problems with sensors and even the low full level can trigger that light to come on We tried to work very hard with the customer, even offered her to take the vehicle home and then bring it back the next dayOur manager actually felt bad that she drove for minutes to buy a car thathe was willing to risk his job by accepting $down on the vehicle that had $down payment listedAt the end of the negotiations and after going back and forth the customer admitted that she only had $to put down on the vehicle and considering the fact that her credit score was barely over 300, we couldn’t qualify her with any of the landers whom we work with I would like to personally apologize to our customer for the inconvenience and obvious miss understanding and would still be willing to work with her on possibly less expensive vehicle If you have any questions, please call me directly at ###-###-#### [redacted] *** Account Manager