Nationwide Automotive

Review: These people called me at home telling me they were with nissan and told me my warranty was fixing to expire., and that I needed to extend it to keep coverage.I gave them 150.00 dollars to extend my warranty under the pretense of being with nissan. I called them the next day after talking to my dealer and was told they have nothing to do with nissan. I asked them repeatedly if they were with nissan. I was told yes. Thats how they got my information. I called them the next day demanding my money back and was told it would be deposited back in my account. I waited and then recieved a contract in the mail. I had 30 daysto send them a letter stating I wanted to cancell this and was told I had sent it to the wrong address. I have now sent another copy to another address and called them this morning. I was hung on and told my account manager would not be in the office until monday. I was also told if I stop payment from going through on june 29th I will lose my 150.00 dollars but I am stopping payment anyway.Desired Settlement: They need to be made accountable for the practices that they are selling people concerning warranties and I would like my money back and this contract stoped seeing as I followed their instuctions to do so.

Business

Response:

I have reviewed [redacted]'s account and complaint, ID #[redacted] and apologize for any inconvenience. I am investigation what the representative she spoke with said to her because we are not associated with Nissan in anyway. We have refunded her policy in full in the amount of $150.00 on July 8, 2015. She should have seen this appear on her card by now.

Review: Nationwide calls my home continually trying to push an extended auto policy. I have a father at home legally diagnosed with SEVERE Alzheimer's Disease; my father, not knowing who he was speaking with agreed over the phone to an extended auto policy. After recieving a bill, unbeknowst to me this happened, I called MULTIPLE times to get this matter resolved; I was told they have a recording of my father agreeing to the policy (if you speak with my father, it's a good day if he even knows his own name and where he lives). I finally had my attorney send in power of attorney paperwork to get the matter resolved and the policy cancelled since my father does not even drive and has not for some time. The policy was cancelled, and literally the NEXT day, Nationwide was calling again asking to speak with my father to sell him another policy, and they have continually sent us bills. We no longer own the car the policy was pertaining to (and have not owned it since March), yet I am STILL recieving monthly bills. When I call to reconcile or talk to anyone, I am immediately put on hold again for at least 30 minutes each time.Desired Settlement: To have the bills coming to my home to STOP since we do not have a policy with this company and to be permanently taken off their call list

Business

Response:

Response:Hello, We are sorry for any issues caused to [redacted]. I see that this policy has been voided out and they have been refunded by their credit card company. We have stringent policies to guard against speaking with customers that have any cognitive difficulties, especially people that are in their later years. We employ a third party verification service to speak with customers and make sure they understand the policy and payment terms. While [redacted] says we spoke with her father, our records indicate we spoke with a woman named Sandra, who gave us a date of birth of 12/03. Again, we apologize and they will not be contacted again, and if you have any questions, please contact us at [redacted]. Regards, Customer Service National Auto Division