Nationwide Builders

He was not denied financingSee attached approval notice The customer opted to back out of the deal

The service department is currently inspecting the transmission Will have final decision once inspection is done

On August 17, [redacted] brought his Accord at 136,miles in for the airbag recall We were able to complete the driver side but not the passenger side because the glove box would not unlock(must access for repair) Customer was unable to open and he agreed to return when it could beDamage was noticed around the glove box as if someone had previously attempted to pry the glove box open [redacted] agreed to repair the glove box door if it became necessary to force the door open but that any other damage would be the the customer's responsibility When the customer returned on the 27th, the box was still unable to open from the front The technician was able to open from the back without force and complete the repair.In as much as the area around the glove box had visible damage on the first visit of the 17th, and that the repair was able to be done without forced opening of the door; Hendrick Honda Easley declines to make any repairs to the dash.As concerns the intermittent problem with the radio, there is no cause and effect relationship to the repairs that were doneHendrick Honda Easley does not accept responsibility Thank you [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Looking forward to receiving my money back soon.Regards, [redacted] ***

A check payable to the customer for $to be used at her discretion is being processed It will be mailed to her

RE [redacted] I apologize that the experience [redacted] had at Hendrick Honda Easley was less that expectedShe has been contacted and the problem is resolved.The event was discussed in our management meeting this morning and likely causes identified A corrective action plan will be put in place to ensure future incidents like this are handled in a timely and satisfactory mannerSincerely, [redacted] ***, General ManagerHendrick Honda Easley

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.The letter from SC consumer complaint office does not include any documents about securing the vehicle or financingAfter my first visit to the dealership, I did not get any financing information from neither banks nor the dealer on the following week of 4/1/Instead, the dealer told me that none of their banks would like to help me on financing the vehicle since my credit background is not accpetable for themTherefore, unless I could get an auto loan on my side, otherwise I wouldn't be able to purchase the car and the dealer of course would not release the car without a secured finance, meaning no purchase would happen at that momentAfter such incident, I tried to reach out to my own bank and find anotehr dealership that could possibly help me on financeA few days later, my own bank got me pre-approved auto loanAgain, before I got my own pre-approved auto loan, the dealership failed to help me on financingThis reason is convincing enough to ask my partial payment of $back.TL;DR, I need the following information from the dealer in their next response,Information of locating the vehicle(Proof of the dealership had been working hard on my case)Information of my financing from the dealer's bank (To show Revdex.com that the dealer failed to help me on financing in the beginning, before I could get my own pre-approved auto loan.) Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I had no problems with the radio until they fixed airbag and the dash was not damaged on the front when I took it to them it was scratched on the side They are liars I will not return to Hendrick honda for any more service Regards, [redacted]

[redacted] ***'s $partial payment charge will be credited back to her credit card Her salesperson will contact her to begin the process [redacted] Hendrick Honda Easley

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, Russell R [redacted] I was never "met" with to discuss the repairs of the vehicleI was told thru an email by Jerome Truhn, after I sent an email requesting someone from management to contact me about the situationEmail from 10/31/@ 11:am stating they would contact me when the repairs are made to the vehicleThe other, most interesting thing about all of this came with a phone call from the dealership on Tuesday, November 1stMike, the used car director at Hendrick HondaHe left me a voice message stating they have looked at the car and made the following repairs:*New Fuel Pump*New WindshieldNow, I was told by Jerome on the day of delivery of the vehicle from Concord NC that the delay of the vehicle arriving was because the vehicle wouldn't make it, so they decided to replace the fuel pumpAfter the vehicle arrived and I waited for it, I was told it had more issues, and they were working on getting everything fixedAnd the last part of this is when I finally test drove the vehicle on Friday, October @ approx8:00pm, I was told by Jerome that "everything is repaired, they replaced the fuel pump and everything seems to be running good"So, which is it? You said the dealership in Concord replaced the fuel pump, but didn'tYou stated again before I test drove it, that Hendrick Honda Easley replaced the fuel pumpbut didn'tNot until Tuesday, November 1st was the fuel pump ever replacedThe bottom line is that you brought in a car that needed repair, a car I paid $for you to do soIt needed repairsYou didn't do the repairs (fuel pump) that you stated you did, before sending me home with the car October 28th, with hour drive to homeYou, as my salesman and dealership LIED, twiceI have witnesses on both occasionsthe first witness was with me when I first arrivedJoshua Roach of Seneca South CarolinaThe second witness with me when I took a test drive was Kevin Fender, from Hendersonville North Carolina.Now, I'm asking you as the person (s) reading this and responding, and also the public that will read this messagewould you be happy with what has been provided from a dealership, one that is very large, and has a huge network of dealers? I have been taken advantage of, both in money paying for a car that needed work, but also by you, a dealer I come to to buy a car, and one that ends up making me out to be a fool Refund in full, Requested

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Just wish they would of told the truth about the money in the first place Regards, [redacted] ***

The vehicle that the customer purchased had around 180k on itThe item that the customer wanted fixed was not covered under the month mile warranty The Buyer's Guide signed by the customer is attached

The customers concerns were addressed and the repairs were completed Customer did not want the vehicle back We purchased the vehicle back for the original selling price less any fees associated with the purchase