First of all, thank you very much for bringing this to our attention Our sincerest apologies for your poor experience This is certainly NOT for us Our commitment to excellence is demonstrated by our overwhelmingly positive customer feedback, our track record of being voted Best Body Shop in Houston years in a row and our A rating with the Revdex.com We are the victims of our own success; our phenomenal growth has resulted in some customer service issues but we are tackling these issues heby adding staff (new employees just in the last weeks) and a building expansion doubling capacity that will break ground in the next few months We are also reevaluating all our work processes to make time, quality and customer experience improvements We would be more than happy to reimburse you the $for your rental expense In addition, please accept a $ [redacted] gift card so you may enjoy a meal on us for your inconvenience When you come by for your reimbursement, please allow us to properly wash your vehicle
First of all, thank you very much for bringing this to our attention Our sincerest apologies for your poor experience This is certainly NOT for us Our commitment to excellence is demonstrated by our overwhelmingly positive customer feedback, our track record of being voted Best Body Shop in Houston years in a row and our A rating with the Revdex.com We are the victims of our own success; our phenomenal growth has resulted in some customer service issues but we are tackling these issues heby adding staff (new employees just in the last weeks) and a building expansion doubling capacity that will break ground in the next few months We are also reevaluating all our work processes to make time, quality and customer experience improvements We would be more than happy to reimburse you the $for your rental expense In addition, please accept a $ [redacted] gift card so you may enjoy a meal on us for your inconvenience When you come by for your reimbursement, please allow us to properly wash your vehicle