Nationwide Contractors, Inc.

This is in response to the disputed amount of $Per your signed Rental agreement dated 7/26/2015, it states that ‘Rent not received in the rental office or at such other location as Owner may designate by the close of business on the 1st day of the month will be considered delinquent and
subject to a late fee of $and will continue accruing at a rate of $per day until all sums owed have been paid in full.’ A newsletter was sent out on December 22nd, reminding the residents that the office would be closed on January 1st and would re-open on January 2nd at 10:00amThe newsletter also stated to avoid late fees, rent payments were to be dropped off in the night drop located on the West side of the officeOn six different occasions you utilized the night drop and on the morning of the 2nd, the late fee of $plus tax was reversed from your accountJanuary, 2016, your rent was received on January 4th and a late fee of $was assessed to your accountRent, late fees and utilities totaled $and we received payment of $580.00, leaving a balance due of $February 2nd, 2016, you came into our office and filled out a Promise to PayYour rent including the balance due from January, utilities and late fee of $totaled $and you paid $540.00, leaving a balance of $plus accruing late fees of $per day We have not acted unfairly nor have we done anything illegalWe are simply upholding the terms of our rental agreement

Ms***, I am reviewing the photos and actual charges and I will assess and contact you I will provide you with the photos and documents as well I have your phone number and will call you to discuss it as soon as I have all documents in my possession

This is unacceptableI want to see photographs documenting this alleged claim, as well as receipts for all work performedIt seems that these charges are a bit exorbitant, hence my requestIn reference to the gas issue, MEB's initial (and ongoing) response was to SHUT OFF THE SUPPLY FOR MONTHS ON ENDSeveral tenants can attest to this, I might addAs previously stated, the matter was fixed only when several complaints arose with respect the illegal nature of MEB's responseSo your assertion that the issue was handled "promptly" is quite the overstatementIn addition, when I moved in to the unit it was DISGUSTING -- no one had cleaned, nor had they inspected the balcony area (which featured a huge dead rat)Further, your apology about the poor customer service I (and many others) received is far too lateI am outraged by how these matters have been handled, and I am equally appalled that this company has continually given me the run aroundNot only do I have to deal with harassment from a collections agency, I am also meant with resistance from MEBSo, no, I do not accept your feeble response or cryptic promises to "call [me] shortly."

On 6/28/the Leasing at *** *** toured Christopher a vacant apt #***During the tour the Leasing did state that this was a different floor plan and sizeThis was not a bedroom floor plan#*** also does not have a dishwasherThe Leasing did tell Christopher that his unit would be upgraded
which means it has upgraded cabinets, and upgraded flooring. This is when Christopher applied for #*** at the rate of $per month When a bedroom became available to view the leasing arranged a 2nd tour with Christopher's roommatesAt this time, they toured #*** which is a bed floor plan, and had a dishwasherThis unit was un-upgradedDuring the lease signing Christopher showed a copy of a *** ad, and asked why the rent was different since it's the same floor planThey were told it was for a non-upgraded apt, and offered to show them pictures of their aptThey refused to view the pictures. On 8/6/Christopher spoke with the AsstManager, and said it we should have disclosed that there was not a dishwasher in his unitThe AsstManager told Christopher that a dishwasher is an amenity and not a necessityShe also explained that is why the rates are different being that there are different floor plans, and no apartments are alikeShe also explained his premium was for the upgraded cabinets and flooringDuring that conversation they scheduled an inspection to see if a dishwasher could be installedThe inspection date was 8/8/Inspection was completed, and it was found that with current cabinets a dishwasher would not fitA few days after that inspection we sent out a Sr MaintSupervisor to see what could be doneIt was discovered that with removing a cabinet we could install a dishwasherWe have gone above and beyond to make Christopher's request to add a dishwasherWe have informed him that one will be installed once receivedThe property had to order one, and arrange for installation

Here is the second set of correspondence with MEB that was never addressed to dateThey are also not being truthful They were very aware of the robbery/break in here with our neighbor and APD has a record of the call and the reportAlso Y*** here in the office as well as the supervisor At
Entrata were more than aware of the issues with the resident portal as stated there were issues with other residentsThere have been issues with the resident portal every month with the exception of March And I have left voicemails and have my phone records to match thatIn the office here Peggy has been spoken to and other times we have left messages and are always told they did not receive the messageI have also made several attempts to contact them through the resident portalAlso all have been ignoredIt is very uncomfortable where we have to actually document/record and show proof of the attempts that we are making to get issues resolved with management. They were also incorrect they ended up charging us and we tried to rectify the issue the day we were notified of the problemThe onsite office presented delays in responding and then we were charged additional moniesThat is not fair.It appears they make up their own rules as they go and we as residents are stuck with not many optionsIn fact a new resident was told he could get dish tvHe paid for the installation of both a regular & an international dishHe was sent a letter telling him he must remove the dishesAlso not fairIn our lease it says we are allowed parking space per aptThere are many residents here that have 2,cars and we never have a place to parkAlso just for the record our patio door still does not lock

I am extremely sorry on the delay of the heater issue. We have had Maintenance and AC vendor PMI over but it will to have the drywall opened in order to repair the unit. We have given Lorraine a portable heater in the meantime that we gather all equipment that we will need for this job and we have...

also offered Lorraine the model unit that has wifi for her to stay in until job is completed. Thank you,Emily O[redacted]Community ManagerStoneRidge Apartments[redacted]@mebmgmt.com[redacted]

Although maintenance has attempted to fix the HVAC unit this past week, they are still having problems with it.  It is my understanding that an HVAC company will be coming this next week to see if they can fix it.  I would prefer to leave this complaint open until the unit is fixed and running properly.

Again, we have no knowledge nor any reports about the robbery/break in with their neighbor.This is not relevant to their rent check bouncing due to insufficient funds their bank account. There were not 11 other residents having issues with our online portal. Mr. [redacted] misunderstood, we had 11 other residents that were late. We have no record of their phone calls, and when they have called the Flagstaff Corporate office they always received a call back.  In our last response we attached proof from the online portal that there were no issues with the program, and the payment was returned due to insufficient funds. All fees charged were correct, and acknowledged on their lease agreement. We will not return any fees.  Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this...

resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Ms. [redacted], I apologize if you were not treated in a respectful manner when you called about this matter.  It is always our intention to provide excellent service to all people we communicate with.Upon inspecting the apartment, damages were discovered, beyond normal wear and tear and charges...

were assessed.  Because we were not provided a forwarding address upon move out, the move out the statement was mailed to your last know address, which was The View at Catalina.  The postman stated that there was no mail forwarding requested thus your mail was still being delivered to the mail box at The View at Catalina until recently.As soon as we became aware of the gas issue we brought in a contractor to address the matters promptly.I left you  a message on Monday stating that I would review your file further and contact you later this week.  I will be calling you shortly.

[redacted] heater in Apt #[redacted] has been fixed and now working properly. We had a vendor that specializes in heaters named PMI heating and air conditioning and they completed the work.