Nationwide Financial Group, Inc.

Default loans and all the information from the consumer are verified in the loan documentsWhen asked for her last four of social, she refused, removing any way of confirming if the debt is not validWe do not give out personal company information or physical addresses for obvious reasons, as it
poses a threat to our employees safetyWe will place the account in do not call status, and not report anything negative to the credit bureausPlease be aware calls may be placed by another agency in the future, until the consumer verifies it is not her loan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They are still calling my parents houseCalled again today.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
We have recorded messages that were left on her Relatives phone in reference to the collection on this matter as well as recorded messages left on *** *** answering Machine. In addition we have a phone log of all attempt to contact *** ***. They are in violations of the Fair Debt collection Practices Act, and when I requested the supporting documentation they refused to send it to me. Once again we are looking for the actual agreement that states the exorbidant interest and penalties that they state allows them to almost double the principle loan in two years. In lieu of that information they must cease and desist all collection activity against *** *** ***

Nationwide financial group had called me about a debt on a credit card that I owed. The gentleman that called was beyond rude and obnoxious towards me. In any way I do not dispute the fact that I owed the money. His attitude was just horrific towards me and had me in tears. He asked if I could make payments every two weeks so I said yes but not a lot because I have 3 kids to feed. I told him strait out I could NOT afford $100 a month. So he says " what can you afford then?" And I said hmmm let me think a minute, and he says " haha well $99.99 is under $100". That alone was degrading and rude. So I told him no more than $80 and he says okay hang on, then he came back and stated he had to have $100 a month or threatened that legal action was being taken or they were going to garnish my wages. I was so very upset after this. A company should want to work with a person not degrade them and scare or threaten them.

After conducting an investigation on Mr [redacted] account, we have come to the conclusion that there was no abusive language or collection tactics used while calling Mr [redacted]. We did reach out to Mr [redacted] after receiving this complaint to see if there is anything we can do to further help him...

and also to apologize to him for feeling threatened.  At this point no one from our company will try to reach out to Mr [redacted], he was provided all of the information to contact us and also a website to review the status of his alleged debt.

This letter is a response to the complaint from [redacted]. In the complaint, [redacted] has alleged that our personnel released private information regarding her financial situation to family members and a co-worker. It is our company policy not to release any details to a 3rd party. After...

investigating this matter, we would like to state that our records reflect that our company only released loan information to [redacted] and her Power of Attorney ([redacted]). It is not our intent to enter into an argument regarding the specifics, but rather ensure that a situation does not happen similar to this in the future. We will be more than happy to provide [redacted] with any supporting documents that she needs if she would like to contact us. We will not try to contact [redacted] from today's date going forward. She can call us at 866-852-9210 or email us at [email protected] if she has any questions.

Thank you for bringing this matter to our attention and providing us an opportunity to investigate and respond.  This account was placed in our office on 6/24/2014 and is stemming from an agreement you entered into with [redacted] ** on 1/30/2014.  I apologize if there was a...

misunderstanding regarding the verbiage used in our communication, we have reviewed all call recordings regarding this matter and found all claims to be unsubstantiated. Our records also indicate that all contact was ceased upon us being notified that you were being represented by an attorney.  Upon receipt of your letter to the Revdex.com we placed your account on hold, preventing further contact from us.  We regret any inconvenience that you experienced as a result of this matter.  Please contact us at ###-###-#### should you wish to discuss this matter further.  
Sincerely,
Compliance Department

After internal review we found no wrong doing on the part of any agents in our office.  We do provide a physical address if requested.  However, all collection activities have been ceased with regards to this account.

Thank you for bringing this matter to our attention and providing us an opportunity to investigate and respond.  This account was placed in our office on 6/24/2014 and is stemming from an agreement you entered into with [redacted] on 1/30/2014.  I apologize if there was a...

misunderstanding regarding the verbiage used in our communication, we have reviewed all call recordings regarding this matter and found all claims to be unsubstantiated. Our records also indicate that all contact was ceased upon us being notified that you were being represented by an attorney.  Upon receipt of your letter to the Revdex.com we placed your account on hold, preventing further contact from us.  We regret any inconvenience that you experienced as a result of this matter.  Please contact us at ###-###-#### should you wish to discuss this matter further.  

Sincerely,

Compliance Department

Default loans and all the information from the consumer are verified in the loan documents. When asked for her last four of social, she refused, removing any way of confirming if the debt is not valid. We do not give out personal company information or physical addresses for obvious reasons, as it...

poses a threat to our employees safety. We will place the account in do not call status, and not report anything negative to the credit bureaus. Please be aware calls may be placed by another agency in the future, until the consumer verifies it is not her loan.

After conducting an investigation on Mr [redacted] account, we have come to the conclusion that there was no abusive language or collection tactics used while calling Mr [redacted]. We did reach out to Mr [redacted] after receiving this complaint to see if there is anything we can do to further help him...

and also to apologize to him for feeling threatened.  At this point no one from our company will try to reach out to Mr [redacted], he was provided all of the information to contact us and also a website to review the status of his alleged debt.

This letter is a response to the complaint from [redacted]. In the complaint, [redacted] has alleged that our personnel released private information regarding her financial situation to family members and a co-worker. It is our company policy not to release any details to a 3rd party. After...

investigating this matter, we would like to state that our records reflect that our company only released loan information to [redacted] and her Power of Attorney ([redacted]). It is not our intent to enter into an argument regarding the specifics, but rather ensure that a situation does not happen similar to this in the future. We will be more than happy to provide [redacted] with any supporting documents that she needs if she would like to contact us. We will not try to contact [redacted] from today's date going forward. She can call us at 866-852-9210 or email us at [email protected] if she has any questions.

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

 We have recorded messages that were left on her Relatives phone in reference to the collection on this matter as well as recorded messages left on [redacted] answering Machine.  In addition we have a phone log of all attempt to contact [redacted].  They are in violations of the Fair Debt collection Practices Act, and when I requested the supporting documentation they refused to send it to me.  Once again we are looking for the actual agreement that states the exorbidant interest and penalties that they state allows them to almost double the principle loan in two years.   In lieu of that information they must cease and desist all collection activity against [redacted]

We tried to respond to this complaint in a timely fashion but had problems being accepted for registration. Ms. [redacted] does have an account placed  in our office with a...

balance due to [redacted]. We do not send out payment arrangements in writing due to the shear volume of accounts makes that cost prohibitive. We do send or e-mail a paid in full letter once the account is satisfied. We have no affiliation with [redacted]. Ms. [redacted] can fax or e-mail our office for a full accounting of her account, and any other questions she may have. 
Customer Service Fax # [redacted]

Thank you for your help in this matter. 
-- 
[redacted]Nationwide Financial Group Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They are still calling my parents house. Called again today. 

Regards,

Nationwide financial group had called me about a debt on a credit card that I owed. The gentleman that called was beyond rude and obnoxious towards me. In any way I do not dispute the fact that I owed the money. His attitude was just horrific towards me and had me in tears. He asked if I could make payments every two weeks so I said yes but not a lot because I have 3 kids to feed. I told him strait out I could NOT afford $100 a month. So he says " what can you afford then?" And I said hmmm let me think a minute, and he says " haha well $99.99 is under $100". That alone was degrading and rude. So I told him no more than $80 and he says okay hang on, then he came back and stated he had to have $100 a month or threatened that legal action was being taken or they were going to garnish my wages. I was so very upset after this. A company should want to work with a person not degrade them and scare or threaten them.

Mr. Christopher,As I stated in our communication on July 16th we were not calling on behalf of your account, for that account was closed as of 6/25/14 and all communication ceased.  The more recent calls were in regards to the account in your wife's name which landed in our office on 7/16/2014.  You have since made it clear that you both are dealing with identity theft and these loans were not taken out by you or your wife.  We have closed your wife's account as well and ceased all communication.  We do apologize for the misunderstanding.  Please feel free to contact us at 866-264-1962 if you wish to discuss this matter further.Sincerely,Compliance Department