Nationwide Financial Group

After conducting an investigation on Mr [redacted] account, we have come to the conclusion that there was no abusive language or collection tactics used while calling Mr [redacted] We did reach out to Mr [redacted] after receiving this complaint to see if there is anything we can do to further help him and also to apologize to him for feeling threatened At this point no one from our company will try to reach out to Mr [redacted] , he was provided all of the information to contact us and also a website to review the status of his alleged debt

This letter is a response to the complaint from [redacted] ***In the complaint, [redacted] has alleged that our personnel released private information regarding her financial situation to family members and a co-workerIt is our company policy not to release any details to a 3rd partyAfter investigating this matter, we would like to state that our records reflect that our company only released loan information to [redacted] *** and her Power of Attorney (***)It is not our intent to enter into an argument regarding the specifics, but rather ensure that a situation does not happen similar to this in the futureWe will be more than happy to provide [redacted] *** with any supporting documents that she needs if she would like to contact usWe will not try to contact [redacted] from today's date going forwardShe can call us at 866-852-or email us at [email protected] if she has any questions