Nationwide Flooring

My fiance' and I moved into a house Memorial Day weekend We absolutely love the home, but unfortunately have had zero support from Berkshire Hathaway (the property management company over the property) We filed applications for the house three weeks prior to moving in and paid the deposit hours after our applications were approved"Yes sir, we will have the house clean and the yard cleaned up before you move in." Two days prior to moving in (after obtaining the keys) my fiance' and I decided to drive by the houseThe grass and weeds had not been touched (the previous tenants moved out in February 2016), the house was not cleaned at all, there was a dead animal carcass on the deck, ectWe immediately get on the phone with Berkshire asking why this has not been done when we were told it would be? They stated it would be cleaned the next dayUpon moving in we discovered the carpets had not been cleaned, the return air filter was as black as coal from dust, one of the bedrooms had numerous paint chips, blinds were broken or missing, and a portion of the dead animal carcass still remainedIt has taken us three weeks to get rid of the colony ants in the house due to lack of attentiveness while no one was living in itWe were told the property manager did a walk-through AFTER the cleaning was done Upon dropping off the first month's rent, we were told the 2nd garage door opener had been ordered, and should be dropped off in a few daysA month later we still have not seen itWe've been told the previous owners left it in the house, it was supposed to be dropped off at the leasing office, you name itBerkshire also states they are not allowed to purchase one due to the contract with the owners of the homeWhy so many different excuses, and on the leasing contract list two garage door openers? During our weeks in the house we've had several maintenance problems with appliancesAccording to protocol the tenant is contact Berkshire's representative over the property (I won't bad mouth the individual, but we are requesting another representative be placed over the property due to disrespectful interactions, laziness, and an outright lack of support between owner and tenant) who will then contact the ownerPretty simple and standardHowever, Berkshire blames a language barrier from the owners as the reason for their apparent downfall in managing the propertyMost of the maintenance problems have been handled after repeated calls, but a major one still remainsWe were out of town for a weekendWe came home to the refrigerator leaking on the floor and it had ruined our newly bought groceriesWe stated in the initial maintenance concerns form upon moving in that the refrigerator was in very bad condition and needed to be replacedBerkshire states that they cannot replace the refrigerator due to the contract with the owners, "the appliances are a courtesy to the tenant", and the owners are not obligated to eitherHowever, if that appliance is causing property damage to the residence and tenant something needs to be doneI have been forced to contact an attorney to hopefully get something accomplished Berkshire Hathaway has been unbelievably inattentive, a pain work with throughout the entire moving process, and has given us a very frustrating and unpleasant experience for our first home rentalYou have to stand your ground and constantly stay on them on most topics and property management responsibilitiesWe have been forced to take days off of work, because Berkshire failed to have the house ready by the time we moved in (three weeks of knowing the modate) All we ask is that we get to live in the home we signed up for, and paid several thousand dollars worth of moving expenses and deposits to be inWe would like to be able to store food in the house as we were led to believe we would, without additional costs to usUnfortunately that has yet to happen

Poor customer serviceHung up on me during phone that was civil, but the person was called out because she had to spend her day doing her jobThis was after several conversations with my son and myself and emails throughout the day

My fiance' and I moved into a house Memorial Day weekend 2016. We absolutely love the home, but unfortunately have had zero support from Berkshire Hathaway (the property management company over the property).

We filed applications for the house three weeks prior to moving in and paid the deposit 24 hours after our applications were approved. "Yes sir, we will have the house clean and the yard cleaned up before you move in." Two days prior to moving in (after obtaining the keys) my fiance' and I decided to drive by the house. The grass and weeds had not been touched (the previous tenants moved out in February 2016), the house was not cleaned at all, there was a dead animal carcass on the deck, ect. We immediately get on the phone with Berkshire asking why this has not been done when we were told it would be? They stated it would be cleaned the next day. Upon moving in we discovered the carpets had not been cleaned, the return air filter was as black as coal from dust, one of the bedrooms had numerous paint chips, blinds were broken or missing, and a portion of the dead animal carcass still remained. It has taken us three weeks to get rid of the colony ants in the house due to lack of attentiveness while no one was living in it. We were told the property manager did a walk-through AFTER the cleaning was done.

Upon dropping off the first month's rent, we were told the 2nd garage door opener had been ordered, and should be dropped off in a few days. A month later we still have not seen it. We've been told the previous owners left it in the house, it was supposed to be dropped off at the leasing office, you name it. Berkshire also states they are not allowed to purchase one due to the contract with the owners of the home. Why so many different excuses, and on the leasing contract list two garage door openers?

During our 4 weeks in the house we've had several maintenance problems with appliances. According to protocol the tenant is contact Berkshire's representative over the property (I won't bad mouth the individual, but we are requesting another representative be placed over the property due to disrespectful interactions, laziness, and an outright lack of support between owner and tenant) who will then contact the owner. Pretty simple and standard. However, Berkshire blames a language barrier from the owners as the reason for their apparent downfall in managing the property. Most of the maintenance problems have been handled after repeated calls, but a major one still remains. We were out of town for a weekend. We came home to the refrigerator leaking on the floor and it had ruined our newly bought groceries. We stated in the initial maintenance concerns form upon moving in that the refrigerator was in very bad condition and needed to be replaced. Berkshire states that they cannot replace the refrigerator due to the contract with the owners, "the appliances are a courtesy to the tenant", and the owners are not obligated to either. However, if that appliance is causing property damage to the residence and tenant something needs to be done. I have been forced to contact an attorney to hopefully get something accomplished.

Berkshire Hathaway has been unbelievably inattentive, a pain work with throughout the entire moving process, and has given us a very frustrating and unpleasant experience for our first home rental. You have to stand your ground and constantly stay on them on most topics and property management responsibilities. We have been forced to take days off of work, because Berkshire failed to have the house ready by the time we moved in (three weeks of knowing the move-in date).

All we ask is that we get to live in the home we signed up for, and paid several thousand dollars worth of moving expenses and deposits to be in. We would like to be able to store food in the house as we were led to believe we would, without additional costs to us. Unfortunately that has yet to happen.