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Nationwide Furniture Outlet

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Nationwide Furniture Outlet Reviews (26)

Customer message have been recorded in our systemLike we previously advised since [redacted] was involved by the consignee in the claim resolution, our hands are tied at this point and we will act according to A-Z claim specialist decision as per [redacted] terms and conditions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***As you can see in the pictures attached, the diamonds can not be seen at all from the picturesThe owner is wrongly claiming that it is visiblePlease help us get back our money from this companyThis is dishonest business practice

We will be happy to proceed with the claim and will do everything reasonably possible for it's successful resolution as soon as the customer will start cooperating with the claim procedure and not rely on a third party to simply refund his funds without reason after using the furniture for monthsWe cannot guarantee though that the manufacturer will consider this claim at this point since we are outside any reasonable time period for claim submission and customer refused to cooperate on timeBut we will still do everything possible from our end to persuade the manufacturer to grant the claim with a repair or replacement as per our terms of sale customer signed upon purchasing

Dear Buyer, 1) Our phone number is advertised everywhere: in the listing description, on our [redacted] store main page and on "contact us" pageTherefore no research was necessary to find itThe fact that manufacturer packaging contains manufacturer phone number on it is not unusual nor does it indicate in any way that "Seller expects me to call a 3rd party company to report the missing bed "We have never stated that and where responsive to every single request you've made from day one taking full responsibility for the third party error and never sending you anywhere else for resolution 2) Our "promises" are based on our supplier as we have indicated beforeAs soon as the supplier will "supply" us with a bed - it will be shipped immediatelyIt is obviously our problem and we have never claimed otherwise We will send your refund request and a copy of your letter to the party causing this delay and will advice upon their response In the meantime your bed will be shipped as soon as it will arrive from the factory We sincerely apologize for the inconvenience this issue have caused you and will do our best to get this issue resolved to your full satisfaction ASAP Warm Regards, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowHis response is total fabricationPlease review his other Revdex.com responses to recipients of damaged furniture, he always blames the customerHe also claims that I had the chair for months before I made the claim and that is a lieThe furniture arrived on March and *** notified the *** on April 15th that I had received a damaged chairWhat he calls "months" is actually less than one month. He has already accepted responsibility for the damage and has promised me a new chair in two different emails
Here is the rest of the email he pasted in his response, this is the first time he promised me a new chair:
_____________
No need, ***, we will be sending you a new chair***
On Wed, Apr 15, at 3:PM, *** *** *** - *** Marketplace < [e-mail address removed]> wrote:
Can we sneak a little truth into this discussion? You plainly stated that if I removed the negative feedback you would pay me $It was a bribe!
I'm through playing email ping pongI'm going through the *** A to Z warranty and get my chair replacedI buy absolutely everything through *** and they treat me like a valued customer_____________
I waited weeks for notice that the promised replacement chair had shippedWhen I was not notified of shipping I began emailing ***He ignored my emails so I started an A to Z warranty claim through ***Then I got this email, this is the second time he promised me a new chair, even though he states that the warranty claim would "slow the process":
____________
Hello ***, The chair has been on back order for a few weeks now and we were just notified of the arrival of new stock by the manufacturerThe chair would be ready to ship out early next week, but since a A-z claim has been opened this will slow the process as now we will need to coordinate with *** as per their policyThank you, New York Furniture Outlets --- Original message --- When should I expect the new chair to arrive? On Wednesday, April 15, 6:PM, NY Furniture Outlets Inc- *** Marketplace wrote: No need, ***, we will be sending you a new chair*** On Wed, Apr 15, at 3:PM, *** *** *** - *** Marketplace
___________
*** is a huckster and should not be in businessHe changes the names of his furniture stores when his shady dealings begin catching up with himHe lied about replacing the chair and he lied about the time period that had passed before reporting the damage
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below
1) The seller assumes that selling behind *** gives him the power to do nonsense:
The seller never identified its identity, neither on *** nor on the invoice when I received the set with no bedThe phone on the invoice was the number of the manufacturer
I researched sellers business information online and located his actual address.
Seller expects me to call a 3rd party company to report the missing bed , although I paid the entire $to the seller
2)Seller doesnt keep his promises , and doesnt consider the fact that losing months of my valuable time just because of their fault , is only their fault , its not my problem if they cant keep their promisesAnd its not my problem if they dont know where to buy from
3)Seller never updated me or contacted me to do any of the delivery or to notify about it
I called the shipping company on Sep 1st week after I realized that the delivery was past dueBefore this no one called me about the delivery
Also on Sep they promised to ship it immediately on Sep , but they never contacted me to report that the item will be delayed again, until I realized that the delivery is past due on Oct 7th I contacted them and their response was the manufacturer didnt ship them the missing bedSeller expects me to understand the issues they are facing with the manufacturer but I dont buy it.
I would never buy from them if I would know they will do this to me
Now what I expect:
I am very busy and I am making pretty good hourly rate doing my work , so instead of doing my work right now I am spending my time making research, and suffering on an air bed.
I expect at least $refund for the delays and non professionalism I faced so far if they can deliver the bed on or before 11/8/
If they deliver any day after 11/8/, I expect more refund
Otherwise I have other legal action plans
I believe I am being more than fair
Thanks

To whom it may concern,When the customer received his merchandise he removed his negative feedback on *** in regards with the delayed delivery and accepted a $partial refund for the inconvenienceAdditionally, he claimed that both himself and his spouse had thoroughly inspected the
merchandise at the time of the delivery and did not report any damages to the corner of the chairThen, months later, customer started claiming that the chair arrived damaged to begin with and he just "did not want to report it"Based on his claim customer asked us to replace the chair in full on our expense threatening to open A-Z claim when we asked why it was not reported within reasonable time as common sense and *** policy dictated. Here is the quote from Mr*** message: "I'm through playing email ping pongI'm going through the *** A to Z warranty and get my chair replacedI buy absolutely everything through *** and they treat me like a valued customer."The chair was clearly damaged by the customer after months of use and he is simply abusing *** A-Z claim policy to make our company pay for itWe will act in accordance with *** pending claim resolution decision as since the customer have involved them - it is out of our hands at this point

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.His response is total fabricationPlease review his other Revdex.com responses to recipients of damaged furniture, he always blames the customerHe also claims that I had the chair for months before I made the claim and that is a lieThe furniture arrived on March and *** notified the *** on April 15th that I had received a damaged chairWhat he calls "months" is actually less than one month. He has already accepted responsibility for the damage and has promised me a new chair in two different emails
Here is the rest of the email he pasted in his response, this is the first time he promised me a new chair:_____________No need, ***, we will be sending you a new chair.***On Wed, Apr 15, at 3:PM, *** *** *** - *** Marketplace < [e-mail address removed]> wrote:Can we sneak a little truth into this discussion? You plainly stated that if I removed the negative feedback you would pay me $It was a bribe!I'm through playing email ping pongI'm going through the *** A to Z warranty and get my chair replacedI buy absolutely everything through *** and they treat me like a valued customer._____________I waited weeks for notice that the promised replacement chair had shippedWhen I was not notified of shipping I began emailing ***He ignored my emails so I started an A to Z warranty claim through ***Then I got this email, this is the second time he promised me a new chair, even though he states that the warranty claim would "slow the process":____________Hello ***, The chair has been on back order for a few weeks now and we were just notified of the arrival of new stock by the manufacturerThe chair would be ready to ship out early next week, but since a A-z claim has been opened this will slow the process as now we will need to coordinate with *** as per their policyThank you, New York Furniture Outlets --- Original message --- When should I expect the new chair to arrive? On Wednesday, April 15, 6:PM, NY Furniture Outlets Inc- *** Marketplace wrote: No need, ***, we will be sending you a new chair*** On Wed, Apr 15, at 3:PM, *** *** *** - *** Marketplace ___________*** is a huckster and should not be in businessHe changes the names of his furniture stores when his shady dealings begin catching up with himHe lied about replacing the chair and he lied about the time period that had passed before reporting the damage
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.AThe legs of the furniture cannot be removed They are part of the frame Attached to the legs is silver feet, these were pre-installed If you look at the photo the seller sent, you will see the legs of the furniture cannot be removed w/o ripping the leather The silver feet of the sofa are not the issue here The legs of the sofa are And the legs (which look like a long board) are crooked I had days by law to obtain a refund or replacementThe seller did not comply with the law & ran out the days I should not have to pay for damaged furnitureI don't need to argue, I want to be treated respectfully I tried to work things out with the seller previously, and he refused As you can clearly see from his response, the seller rather argue than try to resolve the issue.I want a refundThe furniture was damaged upon arrivalThe legs of the furniture were pre-installed and can't be removedThe seller already knows this I still have the original packaging material and I would like the seller to take the furniture back & refund my money
Regards,
*** ***

The customer have received his furniture in perfect packaging and condition he signed for at the deliveryUpon assembling the sofas (attaching the feet) the customer had contacted us claiming that out of pieces (not all as he claimed now) have feet that are not perfectly aligned with the
ground and hence do not touch it all the wayDuring the phone conversation customer advised several times that he is not interested in addressing the presumable issue in form of a repair or a replacement as per terms of sale he signed upon purchasing due to the fact that his wife dislikes the setHe insisted that he wants us to pick up this set and send him another one his wife may like betterDue to the fact that customer request fully contradicted our terms of sale as well as the fact that the packaging from the set was discarded by the customer we had advised that we will not be able to perform a replacement with a different set and requested the images of the defect to proceed with the claimCustomer have sent us the images that showed a very minor fully easily repairable by leg adjustment defectAlthough existence of which was quite questionable as well due to the fact that the picture was taken as a strange angle (attached) not making clear if it is the sofa or customer floor defect. Upon opening the claim, the manufacturer had requested more images from us as the ones provided by the customer where once again not clearWhen we sent this request to the customer - he refused to comply claiming that he is not interested in fixing the issue with this set, but wants a different set instead because his wife dislikes the level of comfort of this setWhen we advised that it will not be possible - the customer completely stopped communicating with us, ignored multiple E-mails and phone messages and a week later we have received a charge back from his credit card providing bankWe had presented our case to the bank with the full facts disclosure and it was decided in our favor, although most banks favor customers except the extremely unreasonable customer demand cases like that one.Due to the fact that we, as a business, made multiple attempt for a reasonable resolution of the customer claim as well as all the facts listed above we would like Revdex.com to close this case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Mr*** had placed a purchase with us through our *** store for a bedroom set on 8/16/We shipped his items out with a third party carrier and he received his items on 9/11/Mr*** notified us that upon delivery the bed he had purchased that goes along with the remaining pieces
was missingWe notified him that we would look into the matter and get back to him right awayAfter gathering the necessary information it was determined that the shipment had been mislabeled at the time of pickup processing
Here is the message we provided Mr*** explaining to him what had happened:"The bed from your order was originally on it's own pallet which was unfortunately mislabeled at the time of processing for your order prior to shipmentBeing mislabeled, the bed was delivered to another customer by accident which resulted in you not receiving itThe customer that did receive the bed opened the packaging thinking it was his order only to find out that it was notWe had arranged with the carrier to pick the bed back up from the incorrect customerUnfortunately during the transit time back to the carriers terminal the bed sustained heavy damages since the packaging was already open from the wrong customerCurrently we are out of stock on the Vero beds in king size as the one for your order was our last one in stockThe next batch of beds are set to arrive on 9/26/Once the new beds arrive we will have one shipped out to you as fast as humanly possibleWe do apologize for the inconvenience and any frustration that it has caused"
Since the bed Mr*** purchased was damaged during transit after retrieval from delivery to the wrong address we had to order a new bed from the manufacturerAt the time the manufacturer was out of stock of those beds and were set to arrive on 9/26/and upon arrival we would have it shipped out to him as soon as possibleMr*** had agreed to wait for the bed to arriveOn 9/26/we submitted a request to the manufacturer to confirm the arrival of the bed and they had notfied us that everything was on trackWe waited for confirmation from the manufacturer that the bed was ready for shipment
On 10/7/Mr*** messaged us asking for a update regarding the bed shipmentWe contacted the manufacturer once again asking if the bed was ready for shipmentThe response we received from the manufacturer was that the bed did not make it on this container and was pushed back for arrival until 10/26/We messaged Mr*** and notified him of the situation
Here is that message:"Hello *** We had submitted a status update pertaining to the bed with the manufacturer asking if it had arrived as scheduledThe manufacturer informed us that the eta for arrival of the bed has been pushed back to 10/26/We can forward this email from them to you if you would like for proofThis of course was a surprise for us to find out as the manufacturer ensured us that the bed was set to arrive on the original date of 9/26/We do apologize for this delay with the shipment of the bed, but ultimately you must understand that we have no control over the arrival of the bed from the manufacturer as we are fully depending on them to provide it on the given date since it is coming from their factoryWe will continue to request updates from the manufacturer regarding the arrival of the bed and upon it's arrival will have it shipped outwe have notified the manufacturer that no other delays will be acceptableThank you, Nationwide Furniture"
The response we received from Mr*** was the following:"This is ridiculous! How is it that my problem that you don't know where to buy from I want the bed this week"
At this point Mr*** had escalated his case with *** and requested a final solution
We messaged Mr*** one last time in an attempt to offer an alternative of returning the merchandise for a full refund if he did not want to continue to wait
Here is that message:"We understand that you do not want to wait for the bed to arrive on 10/26/2014, but please do understand that the bed you purchased is sold by one manufacturer only and they are currently out of stockWe are fully dependent on the manufacturer for the arrival of the bed and are more then happy to have it sent out to you upon it's arrivalWe have no control over the fact that the manufacturer has pushed back the eta for arrival on the bed and since they are the only manufacturer of the bed our only option is to wait
If a refund is an alternative you would prefer then we can of course issue thisTo do so though we would need the items that you have received sent back to us and upon conformation of delivery back to our warehouse we will issue the refund."
We are willing to supply the bed that Mr*** purchased once it arrives in from the manufacturer, but he does not seem to want to wait any longerThe arrival of the bed is fully dependent of the manufacturer and is something we have no control overAlternatively Mr*** can return the merchandise he has received and upon arrival we will issue a full refund

Customer had located our product through our eBay storeThe listing for the sofa set featured all the details for the sofa set within the description details including the crystalsThis information is clearly present within the details of the itemThe images clearly show that the sofa set
features crystal tuftsAttached is a link to our listing which the customer based their purchase from and attached images that were featured on the listing showing the sofa set with crystalsThe customer had asked if any discount could be applied and that the only way this would be possible was if they placed the order directly through usUpon delivery The customer contacted us stating that they thought the sofa set comes with brown tufted buttonsWe explained to the customer that the listing clearly states and shows in the images that the items feature crystalsThe customer claims that they did not see the details on the sofa set and requested a return due to the crystals.At the time of purchase the customer was provided with our Terms of Sale which they agreed to and signedOur return policy, as stated within the terms of sale, clearly states we have a 20% restocking fee and the cost for shipment/return is deducted from the refund as wellThe customer opted to return the sofa set on their own terms so they were not charged for the return costThe item needed to be returned to the warehouse in Los Angeles where it shipped out fromOnce our warehouse confirmed the return, the refund was issued minus the 20% restocking fee and the cost for the original shipmentPlease keep in mind that the 20% restocking fee is the cost our manufacturer charges us when items are returnedWe do not make money on the restocking fees or reimbursement of the shipping chargesWe do not feel that we should be penalized due to the fact that the customer did not fully read the items detailsWe accepted the customers return and the refund was issued as based on our return policy.***

Customer did not provide any explanationWe understand he is dissatisfied, but cannot offer what customer is considering satisfactory as it is not a reasonable demandPlease close the complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
***
As you can see in the pictures attached, the diamonds can not be seen at all from the picturesThe owner is wrongly claiming that it is visible.
Please help us get back our money from this company
This is dishonest business practice

No revised appeal providedWe understand that customer does not want to pay for her own mistake, but everything was done by our business according to common sense and terms of sale customer signedWe wish we could help her better

Thanks. Good deal

+1

Great experience. Love my new sofa.

+1

Dear Buyer,
 
1) Our phone number is advertised everywhere: in the listing description, on our [redacted] store main page and on "contact us" page. Therefore no research was necessary to find it. The fact that manufacturer packaging contains manufacturer phone number on it is not unusual nor does it indicate in any way that "Seller
expects me to call a 3rd party company to report the missing bed ". We have never stated that and where responsive to every single request you've made from day one taking full responsibility for the third party error and never sending you anywhere else for resolution. 
2) Our "promises" are based on our supplier as we have indicated before. As soon as the supplier will "supply" us with a bed - it will be shipped immediately. It is obviously our problem and we have never claimed otherwise.
We will send your refund request and a copy of your letter to the party causing this delay and will advice upon their response.
In the meantime your bed will be shipped as soon as it will arrive from the factory.
We sincerely apologize for the inconvenience this issue have caused you and will do our best to get this issue resolved to your full satisfaction ASAP.
 
Warm Regards,
[redacted]

We will be happy to proceed with the claim and will do everything reasonably possible for it's successful resolution as soon as the customer will start cooperating with the normal claim procedure and not rely on a third party to simply refund his funds without reason after using the furniture for 4 months. We cannot guarantee though that the manufacturer will consider this claim at this point since we are outside any reasonable time period for claim submission and customer refused to cooperate on time. But we will still do everything possible from our end to persuade the manufacturer to grant the claim with a repair or replacement as per our terms of sale customer signed upon purchasing.

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Description: Furniture - Retail, Furniture - Wholesale

Address: 401 University Ave, San Diego, California, United States, 92103

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