Nationwide Furniture

After the first tech was out he did unclog the drain and the homeowner agreed with him that is was clear At that time, the tech noted that he recommended a camera inspection of the line and the customer refused If the other company ran the line out ft and hit a blockage then that is an indication of issues with the sewer line If the first tech out ran water for minutes as the customer had stated, that is plenty of time for whatever he knocked loose to travel down the sewer line and get into ***'s system It is our contention that the second blockage was a different issue all together.In order to maintain customer satisfaction we are willing to refund the cost of our service call, $

***, thank you so much for reaching out to us regarding your concerns with the pricing on the plumbing work you had done in June of Our coordinator has made attempts to reach you to discuss this concern multiple times If you could please reach out to her the office number is [redacted] and her name is *** We take these types of inquiries very seriously and want nothing more than to make sure you are 100% satisfied with the work that was done I do show there was a quote given in advance for the work to be done, however there were some slight changes that were made to the amount of work that was needed which increased that amount by $ Since our policy is to honor up front pricing we are willing to refund that amount to you If this is acceptable please again reach out to [redacted] so we can get this refund processed for you Thank you again for your feedback and we hope we are able to get this taken care of to ensure your happiness with our services

We are very sorry for the unfortunate circumstances which have hindered the operation of your furnace I have thoroughly reviewed the account as well as listened to the recorded call you made from 11-30- Our technician did not turn off your furnace We do have a signed liability release form on file stating you were informed of the dangers of continuing to operate your furnace which is the only reason the technician did not turn it off completely Based on your call on 11-30-and the discussion with our customer service representative you confirmed the unit was not off, however it was experiencing intermittent performance issues You requested we send someone out to check the exhaust as you thought it may be the reasoning for this issue The representative you spoke to did give you correct information If we agree to come back to the home now and do anything with the furnace we are re-assuming liability for that and based on the current condition it is in, we simply cannot do that There was also an option sheet with recommended repairs left with you which we would be able to come and perform any repair from that list We also need to stress very strongly that if you do not have any, and you intend to continue to operate your furnace at this time, please consider obtaining some carbon monoxide detectors for the home It is very dangerous to continue to allow this unit to operate in the current condition it is in We appreciate your reaching out to us The concern you are voicing is something we take very seriously, as we stand by the level of ethics we are known for Our technicians are trained to the highests standard to ensure they can best service your system and detect issues that may be harmful to you and your family We stand by the work we perform and want to ensure you receive a superior level of service

The amount of $was credited and the bill was cancelled out when we spoke to this customer on the 29th of January

Our technician was dispatched to the customers house on He arrived onsite at 9:01am and finished at 11:19am, 1/hours All of our pricing is upfront pricing and is presented to the customer for approval before any work is done, there are no hourly rates The customer approved and signed off on the quote before the work was completed Customer was given a $off coupon and we have now refunded an additional 10% When she spoke with our Customer Care Coordinator there was some miscommunication, she meant that we were refunding an additional 10% off taking the price to $386.10, not a $refund That would be almost 75% discount All pricing was presented to the customer, approved, and signed off on

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.THIS IS NOT TRUE FURNACE HAD BEEN WORKING FINE, ALL SEASON UNTIL HE CAME MY FURNACE NEVER CAME ON AGAIN WHEN HE LEFT, NOT AT ALLI CAN'T ASSUME ANYTHING ELSE, EXCEPT HE DID SOMETHING HE DID NOT EXPLAIN TO ME THAT HE WAS CONDEMNING MY FURNACE NOR THAT HE WOULDBE SHUTTING IT DOWN I GUESS THIS IS HOW THEY FORCE SOMEONE TO BUY A NEW FURNACE I KNOW THEY WON'T DO ANYTHING ABOUT IT,I JUST HOPE THEY DONT DO IT TO SOMEONE ELSE Regards, [redacted]

COMPLAINT # [redacted] BRElSCH'S AUTO SALESIN RESPONSE TO YOUR LETTER OF SOME OF THE COMPLAINT IS TRUE THE PAPERWORK WAS NOTFILLED OUT COMPLETELY DUE TO A TEMP COVERING FOR ME WHILE I WAS ON VACATION BUT WASCORRECTED WHEN I RETURNEDCOPIES GOING TO [redacted] WERE CORRECTI TOLD COMPLAINANT TOSTOP IN FOR A NEW COPY BUT SHE NEVER DIDWE SENT THE DEAL OVE NIGHT MAIL WITHIN THE DAYS.PURCHASER WAS ALWAYS FRIENDLY WHEN WARRANTY WORK WAS DONE AT NO CHARGE SHE PAID FOR AN EXTRA KEYWHY HER ATTITUDE CHANGED IS A MYSTERY TO USHER BANK NEVER CALLED US FOR THE TITLEI DID HANG UP ON HER WHEN SHE STARTED DEFAMING ME AND WASN'T INTERESTED IN WHAT I HAD TO SAY.HER BOYFRIEND BADMOUTH US ON [redacted] , SAYING WE SOLD STOLEN CARS WITH NO TITLEWE'VE BEEN FAMILY OWNED AND OPERATED SINCE WE CAN'T PLEASE EVERYONE BUT WE TRYBARTON B [redacted]

Here is the response that we originally sent After reading the customers response to this, we are perfectly content to refund him the $that he is asking for I don’t know where all of the confusion has come in but we would be satisfied with this resolutionPlease let me know if you have any questions! [redacted] ***

03.25.16: Our plumbing technician, [redacted] ***, went out to the home The request was to have a faucet moved from one bathroom to another and to have a toilet unbolted from the floor and moved to the garage They then wanted us to come back later and install the toilet back after their remodel When moving the faucet from one sink to another [redacted] determined that the facet was not going to line up in the other sink and that the stopper would be inoperable He explained this to the wife, who was they only one there at the time She said that was fine, go ahead and move it [redacted] moved the faucet and removed the toilet as requested Everything was fine when our technician left the home.Cost:Move and install faucet - $328.00Remove commode and reset (later) - $255.00Total: $583.00-10% discount $58.00Total Invoice: $525.00The next thing we received on this job was this Revdex.com complaint They never contacted our office at all One of our representatives contacted the customer and we offered to install another faucet for free if they wanted to purchase one and to refund half the cost of the toilet ($127.50) Mr [redacted] told our representative all of his dissatisfaction and when she advised him that his wife had approved all of the work he said that “she was not qualified” He then said that they went ahead and had the faucet replaced themselves and it cost $ He would like the$reimbursed to him as well as half the cost of the toilet $ This is $which is more than his initial request of $in his Revdex.com complaint.Our office was never contacted to try to resolve this issue initially, the work was approved by the wife, and now the customer is asking for more money to be returned.Please advise on what steps we should take at this point.T [redacted] you!*** ***Customer Care Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: They are not responding to the issue at handThey dropped the ball on this vehicle purchase, and other vehicle purchases, and would rather try and shift the blame to ME then to truly accept it and try and do something about it For a place of business that has been around for so many years, you would think that they would know how to do the paperwork correctly and get it filed timelyNot take 2+ months to just send it in and only do so because I called them on why it wasn't received by the state yetThey made excuses and lied to me about it, when on the phone, they were rude to me, they lied to the State Representative [redacted] 's office regarding the status and still not have not accepted any responsibility besides it being "just a mistake" We were behind them at another notary office while they were trying to find out how to do their paperwork properly and get an extension for someone elseNot giving me an extension which caused me to be without the use of the vehicle I purchased from them because of THEIR "mistake" of the invalid and expired registration Yes, they did overnight the paperwork to the state, yes they did correct the paperwork before they sent it into the stateThat is not in questionIt's the customer service, the lack of true responsibility for the problems they caused me, the consumer, that is the problemAs a single mother of two daughters, they don't care what I had to go through to make sure that my girls were taken care of and gotten to appointments, school, etclet alone me getting to my job in [redacted] without a legal vehicleI paid for insurance and car payments on this vehicle and I was not legally allowed to even drive because of their "mistake" then then have the audacity to tell me "it isn't their problem" Yes, they did attempt to repair the vehicle, but it was because it was under THEIR warrantyI owned it for less than 1,miles before the warning lights came onAs a note, the vehicle still is NOT fixedthe lights STILL came on after they "fixed" it, so that makes me wonder if they really did "fix" it No, I'm not going to go away easilyThis is just another business trying to get away by sweeping their mistakes under the carpet and trying to take advantage of a womanThey can block whoever they want on [redacted] , it won't stop me and my family from telling everyone about their poor customer service and follow through Regards, [redacted]

We have contacted the customer and left a message for him to please give us a call to discuss and that we are refunding the amount that he paid, $427.50, because we did not fix his problem

We understand and appreciate your concerns completely However, we do have a signed liability form which fully explains the concerns with your system and acknowledges the risks to continue running it regularly When we turn systems off for potentially hazardous reasoning we completely turn off the gas to the system Nothing is removed from the unit The gas was not cut off to your unit due to your having signed the liability form stating you understood the shape it was currently in We are so sorry for the overall situation as we know it can be stressful having a system not operating at 100% accuracy, however our technicians would never knowingly or maliciously do anything to a unit to cause it not to operate We sincerely hope everything works out for you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The business has not addressed any of the issues, just tried to shift blame to the consumer insteadOther reasons: When business realized the paperwork was not property submitted, they should have mailed the documentation to meI tried numerous times to call to make arrangements to pick up the pink slip, but the business refused to answerI would stop by the business, but the business would be "closed" despite the hours being marked as openShould not have been my responsibility to do the foot work to get the proper documentation that I should have received when purchasedWhen the business was contacted by [redacted] 's office, they told them that I was not allowed any further contact due to fabricated reasons, which has defamed my character to that office The change in attitude toward the business should have nothing to do with their reasoning for the lack of responsibilityHowever, the change in attitude is due to the fact that a business that has been open as long as this one dropped the ball, caused me to loose a deal to trade this vehicle in for a new one, due to their lack of follow through on the paperworkThe paperwork was not even FILED until I notified them that it's not done, which is NOT my responsibility to do The "Temp" person referenced in the response was the person who SIGNED THE DOCUMENTATION submittedThere was no tempThis business has told numerous people different things in order to save their buttsFact is they dropped the ball on my title, as well as the title for my friends nephewThis is NOT a one time errorI had also been advised by [redacted] 's office that this business has had multiple issues in the past few months When contacted by [redacted] 's office, the company lied to the assistant who calledWhen ask for the date they sent the paperwork, they told her three different dates, and was questioned about their change in dates and when advised who was calling, changed the date yet again This vehicles temporary registration ran out on 12/06/After calling the state to check on the status of the title, speaking with [redacted] 's office and having them too check on the status, I will not be able to drive this vehicle until after the new yearI'm paying on a vehicle loan, interest on the vehicle loan, and paying insurance on a vehicle that is not even legal to drive, so it sits, leaving me without proper transportation because of THEIR ERROR A simple fix would be to aADMIT THEIR ERROR bshould have driven the paperwork to [redacted] and filed the documentation there and receiving the title immediately, but it was not done that way This business does not apparently know how to prepare the proper paperwork, as they had to go to [redacted] in [redacted] to find out how to complete an extension for other title workWe were behind them at [redacted] when they were questioning their paperwork and could easily hear the conversation as it's a small office Was advised that the business technically has days to submit the paperwork but is allowed days in the event of errors or complications in paperwork, not just because the business FORGOT to do it I continue to respectfully request return of the full purchase price of this vehicle, because of the hassle and undue stress this business has caused me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] THAT IS NOT TRUE I DID NOT SAY HE CUT OFF THE GAS, HE REMOVED THE EXHAUST HOSE, BECAUSE IT WAS PERFECTLY FINEUNTIL HE WENT DOWN THERE I HAD THE PEOPLE THAT INSTALLED IT COME AND FIX IT, THE HOSE WAS OFF, THAT WAS THEONLY PROBLEM TECH SAID THIS DOESN'T HAPPEN OFTEN......SO IT MAKES YOU WONDER DOESN'T IT I ALSO ASKED HIMTHE CONDITION OF MY FURNACE, AND HE SAID, "THAT'S A UNIT IT SHOULD BE GOOD FOR YEARS OR MORE".I STILL BELIEVE THAT THEY HAD ME SIGN SOMETHING I DIDN'T UNDERSTAND AND THEY DID NOT EXPLAIN (TRICK)THEREFORE COSTING ME $TO UNDO WHAT THEIR TECH DID IT IS NOT ABOUT THE MONEY, PEOPLE NEED TO KNOWWHAT EXTENT THESE PLACES WILL GO TO FORCE YOU INTO BUYING A NEW FURNACE I WAS TOLD THAT I COULDN'T GET MY UNIT TURNED BACK ON, SO, YOUR ONLY CHOICE IS A NEW UNIT THANKFULLY I GOT A SECOND OPINIONBY THE WAY, MY FURNACE HAS BEEN WORKING PERFECTLY EVER SINCE [redacted] 12/14/