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Nationwide Homes, Inc.

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Reviews Nationwide Homes, Inc.

Nationwide Homes, Inc. Reviews (14)

Her complaint is that the return policy wasn't available ahead of time That is not correct We have repeatedly pointed out to the customer that the *** general return policy was/is on the product page on *** so her repeatedly saying its not is incorrect She didn't read it even though it was available She was provided it when she inquired about it as well We are not *** and have no control over if they provide the return policy elsewhere in the checkout process or at all While she may feel that would be helpful and beneficial it doesn't change the fact that it was still easily available before purchase but she chose not to read them or look for them We can't force someone to read the policies beforehand Making them more accessible would be a complaint she would need to file with ***, not us It is however linked on the *** order details email as well The link was and is not disabled but again if it was that is a *** link, not us and she should file a complaint with *** if it was not working/slow for her for some reason Paperwork should have been in the box but was apparently missing which we apologized for It does not contain the return policy as that is on the website for reference and certainly could be changed or improved The customer only contacted us about the return a few days ago She did not need to hunt around at all for anything, she simply could login to *** and request a return for her order and that would have started this process sooner She did not do that either and the information on doing that is provided on the *** receipt she received So her complaint about this being difficult or convoluted is also not correct, she didn't follow the simple outlined process that *** makes available. Customers must check for damage, the wrong product or usefulness of an item within days that is just standard retailer policy

The customer ordered a single battery on ***. I think the problem and confusion on this is because *** consolidateslistings from various sellers based on a products UPC. The product data shown is from one of those sellers not necessarilythe one showing the lowest price.
Another seller may have made a pack using the same UPC. We only listed and were only selling a single battery for this price. That would have clearly been shown when the item was added to the basket and on the order confirmation. Its unfortunate that the customer didn't notice the order was actually for a single battery. We shipped a single battery sincethat is all that was paid for and that was delivered. The customer requested to return the item because they thought they were gettingtwo batteries. We provided return instructions on May 30th. The customer is responsible for the shipping costs and restockfee as we shipped the correct qty and item as per our policies. If they have an issue with the *** web site and what they were shown this is an issue to take up with *** as we don't control how their website works and what it shows to a customer. Our own website does NOT have a popup help system. We do not have anyone named "***" who works for us or who has ever worked forus so whatever site the customer was on, it was not our web site. So this incorrect information about charging the batteries definitelydid not come from us. A LION battery can not be charged in a NiCd charger. Ryobi is not a *** *** brand, it is a Japanese company. These are not stolen goods in any way. Our wholesale distributor forthe Ryobi product is owned by *** *** though and we are an authorized reseller. The item is still listed on *** and our own websiteand there are currently in stock. Model # is *** and the *** part number is ***. It may very well be listedon *** as a pack from some other seller but we are/were not selling a pack. I will also note that *** has made recentimprovements in their system to prevent this confusion with sellers offering different quantities of an item. The cost of the product at $includes the shipping cost and since this is Lithium ION the shipping companies deem this as a harzardous item and therefore the shipping is higher than a item of this weight and it does come to around $25. The price of the product and shipping is fair and inline with the market.We try to ensure customers are dealing with a consistent customer service person which is why the customer was referred back to the original rep. Our phone system is IP based and it is possible that the customer could not be heard due to that. There is reallyno point in making that up. We try to help our customers as best we can. We are not putting obstacles in the way of the return. You requested to return it and the return information was promptly provided. We explained that you ordered a single battery as well. There really isn't anything more for us to do until the item is returned.While the return was closed off months ago since items have to be returned within days, we will still allow the return

***,I would like to address your complaint The product ordered does have a week lead time and it does say that in the product description and always has I do realize its something that isn't always noticed though The product is shipped directly from the manufacturer to keep
shipping costs down (ie: not shipping it to us and then on to you) I have asked the mfr about the longer than week delay on your specific order and they ran out of this item and it does take them time to manufacture more That however was not properly communicated to us and thus to you unfortunately They did tell us it would ship on the 19th and it didn't which is what we told you We have not had previous issues with this manufacturer but I will stress to them the importance of timely and accurate communication with us and therefore our customers We did get the tracking information from them this morning and you should have received an email with that In case you didn't the tracking is UPS ***I will address internally why you didn't get responded to in the last week as that is not acceptable for us either and I apologize for the lack of communication

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I appreciate the time "Russ" took to address the points in my initial complaint, I still feel that Builder*** employs business practices to deceive customers and disproportionately profit their companyThese are my supporting points: I am a careful, cautious consumerI am also a detail-oriented individual and truly believed I was ordering a 2-pack of batteries based on the information provided throughout the ordering processI assure you that I would not have ordered a single battery for $80.77, especially after researching the significantly lower price offered by The *** *** prior to completing the ordering processI also would not have agreed to pay the approximately $shipping charge had it been clearly stated during the ordering processIn fact, as I review any hard copy or electronic paperwork associated with my order, I see nothing that signifies the shipping chargeLikewise the packing slip does not signify that the product I purchased was the single PbatteryI believe these tactics are deliberate so that I, as a consumer, cannot prove my claim. Attached are some screen shots of messages I received with regard to my orderYou'll see the messages are devoid of details such as the Pmodel number and shipping costs.You may want to visit this site https://***.com/review/beware-of-***-com-spectrum-superstore-with-a-website-of-b... to read of very similar experience whereby a customer did not receive what was ordered and paid forI see a pattern...I again request the refund of $or full refund of $with the item being returned at ***'s cost (i.ethey pay shipping, insurance and restocking fee) as requested in my original complaint
Regards,
*** ***

The customer ordered this item on ***.com website and we are a marketplace seller on that site and we are listed as Spectrum Superstore (which is one of our brands) The link in the online receipt from *** was slow (it was not disabled, it just didn't respond quickly) and we did
report that to *** after we were made aware of it with this complaint The link is quick now according to *** and we have confirmed that We have no control over what information is shown or given to a customer on the *** website however it does appear that the return policy is provided Unfortunately the customer did not read it before purchasing The customer did contact us directly (not via the *** website) and we informed them that our return policy is days which is posted on our website It is posted on our store page on *** and finally the *** general return policies are shown on the product page on the *** website which also state a day return policy The customer could easily have read the return policy before purchasing It is completely visible and available before purchase both on *** and our own websites There is most definitely a page on our website outlining this policy The link is on the customer service page which is shown at the bottom of every page on the website We will however take this as feedback to make it even more visible In general most online and offline retailers have a day return policy, this is fairly standard and I think its reasonable to assume that even without reading the policy

The customer placed an order for a Shed sold by us on [redacted].com via their marketplace.  We do not providea delivery date and neither does [redacted] so we are unsure where the customer got that information but its not correct.  With a freight order like this the shipping carrier will...

contact the customer via phone to arrange a convenientdelivery time.  Delivery is curbside only.The shipping company was unable to contact the customer at the phone # provided.  While the customer may haveupdated that information with [redacted] they do NOT forward that information on to any sellers that have pendingorders so that was not sent to us. We did eventually get that information from the customer when they called us. We providedthe carriers phone # and told her to call them to arrange a convenient delivery time.  As the customer has the carriers phone #, they simply need to arrange a convenient time for it to be delivered.  It can not be cancelled.  We have talked to the customer numerous times on the phone and via email explaining the order was already shippedand can not be cancelled.  We also explained they simply need to make a delivery time with [redacted] (the shippingcompany)  The customer can refuse the delivery but they will be responsible for the shipping costs both ways and restock fee.  This whole issue was created because the customer had incorrect contact information on their order which is whyno one was able to contact her via phone.  As far as we understand right now the carrier is still waiting for thecustomer to provide a convenient delivery time.   If the carrier has given up and is returning the item to us then a refund will be issued minusthe shipping costs and restock fee as per our policies once it is returned and inspected.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1. Whether the return policy is in an obscure location on the website is irrelevant.  Most if not all other web retailers I deal with provide a link at the time of purchase and with the delivery of the product so that the consumer has proper notification of the policy.    Additionally, since the links didn't work and the name of the company is different than the name on the website, it would be ridiculous to expect a buyer to go to that website to check the return policy before they even purchase an item or at the time of purchase.2.  Trying to push all of this off on [redacted] is also irrelevant.  We attempted to make the return through [redacted] before going through the trouble of trying to figure out who the company even was, let alone their return policies, but were informed that [redacted] is simply a third party broker, much like [redacted].  The policies which [redacted] has on their page are 1) not applicable to other sellers, and 2) also not linked to in an obvious manner at the time of purchase.3. Again, as stated, I am not aware of a "standard" return time.  It is possible there is one, but that is not something that is common knowledge unless you are working in the online sales field.  The timeline of our purchase is as follows: April 29- order is made.  There is no return policy in an obvious location at any time during the checkout process or in the confirmation email.May 5- order is received in a box with no return address label and no paperwork inside. June 9- After school is out, we attempt to use the product and discover it will not fit with our table.June 10- We attempt to return the product through [redacted] and are told that they are just the broker.  Returns must be made directly with the seller.  We are referred to the information on our email.  The link does not work when I try it for more information or for the seller's email.  Admittedly, this is a [redacted] issue, but is included to show the difficulty we have had in identifying and communicating with seller.June 19- I do an internet search to find the name and contact information for the seller, and send an email to request information on how to make a return.Until June 19, I didn't even know the name or website of the actual seller.  I could not have looked up their return policy even if I thought I should.  Since no policy was included with order or delivery, I did not know that there would be a short time limit on the return.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]

Again this order can not be cancelled as it already shipped.  The order is still waiting at the [redacted] terminal in Birmingham AL for delivery to be arranged.  The customer is going to start incurring storage charges if they don't make delivery arrangements soon.  [redacted] can't cancel an order.  If they wish to refuse the order they still need to call [redacted] to do that, we can not do that on their behalf.   If that happens then a refund will be issued once the item is returned back to our warehouse minus all shipping fees and 20% restock fee as per our posted policies.  No one is trying to wait 30 days.  Either refuse the order or accept delivery, those are your options.  Those are the same options that have been communicated many times already.We are not in any way at fault on this now delayed delivery (it wasn't delayed originally) as the customer did not provide correct contact information and has not followed our instructions for delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The return policy was not provided in a manner easy to locate at the time of purchase or delivery.  There was no direct link to the return policy during checkout or on the invoice.  When the product was delivered it came with no paperwork at all, let alone anything referring to a return policy.  In my experience, online vendors provide a link with checkout and/or on the invoice ([redacted], [redacted], etc.) to their return policy to ensure that the buyer knows the proper procedures to follow.The fact that there is a link somewhere on the Customer Service page to returns is not sufficient notice of a thirty day policy when there is nothing provided to me that references that, gives a link to it, or even just states it.  We began trying to return the product on June 10, 5 days outside the 30 day window that we didn't know existed.  It took until the 19th to figure out who to contact and get a response of any kind.  Contrary to what was stated by the seller, the link did not work.  When I clicked it I was taken to a page that said the link had been disabled.  It was not simply slow.I am not aware that 30 days is a standard return policy, and I don't think most consumers are.  When I make an online purchase, I review the return policy that is provided to me either at checkout before I buy or the notice delivered with the product of I need to return it, to become aware of each business's specific policy.  Consumers are not expected 1) assume a specific time or 2) be expected to go hunt down a policy if one is not provided on any documentation that came with the product.
Regards,
[redacted]

We have carefully reviewed the circumstances surrounding this complaint and we did email the customer directly once we received the complaint to tell them we would fully investigate it.The customer purchased the item from us via the [redacted] web site.  The item was shipped out by a freight...

([redacted]) courier due to its weight and size which requires an appointment to be set with the customer for deliveryWe were initially  told that the shipment was returned to us because the customer refused it.  That was not correct after investigating this.   The freight company ([redacted]) made multiple attempts to contact the customer to arrange delivery but was unsuccessful and therefore they returned the item to us.    Storage fees can also apply if a customer does not respond within a few days of initial contact if the item isn't returned to us.As we had to pay for the shipping costs both outbound and inbound and this was not any error on our part, we deducted those shipping costs from the refund.  The shipping companies will only make so many attempts to arrange delivery with a customer.

For some reason we never received the original notice on this complaint.  We would have responded immediately.The customer made this purchase on [redacted].com from a listing of a product we sell through the [redacted] marketplace.  The [redacted] system takes product listings from numerous sellers and...

based on the manufacturer, part number and upc code matches similar items together.  There is however a flaw in this method if one or more of the sellers provides incorrect information or sells an item in a multi pack.  That is what has happened in this case.  Another seller is selling this item as a case of 12 while we are selling it as a single item.  We are NOT selling this as a case of 12 and never have.  Our price includes shipping and due to limitations in the [redacted] system when more than 1 quantity is purchased it simply multiples out the total cost so qty purchases can end up being very high.  We also do not sell anything under $20 on the [redacted] web site due to high costs in low dollar amount orders.  Therefore lower price items do have a higher  price listing.  [redacted] is aware of these issues and this same thing is happening with a lot of their sellers.  What does happen when the customer adds the item to the basket on [redacted], is it shows the specific sellers product information at which point this customer would have seen that it was a single bottle not a case.  Granted this could be easy to miss but it is shown.  Based on the price it also doesn't make sense that it would be a case of 12 bottles and granted it is high for 2 single bottles with the explanation above of why that is.  The customer did contact [redacted] about this order and they contacted us.  We responded within 24 hours and explained that the order sent to us by [redacted] was for 2 bottles only and that is what we shipped.  The customer is certainly welcome to return the product for a full refund and we will have [redacted] pay for the return label and shipping as this was their error not ours.    We can not obviously ship out 22 more bottles to the customers since that is not what the customer paid for nor the order we received from [redacted].  We will send the customer another email outlining the return process and instructions and have [redacted] issue a return label.  We have brought up this type of issue with [redacted] multiple times and offered multiple suggestions on how to prevent this type of situation but to date they have not acted on those suggestions.  We will also be forwarding this complaint to our [redacted] account manager to again stress to them that these type of situations and flaws in the product grouping methodology cause customer service issues which we constantly strive to eliminate and/or ensure we handle promptly.

Review: I have had multiple plumbing failures in my home due to factory installed parts. We have been in our home four months. We have had three leaks in this time. This has caused almost 10,000 dollars in damages. Nationwide homes are supposed to have a one year warranty. However after multiple attempts to contact them for repairs they have refused to pay for any clean up or repair fees.Desired Settlement: I would like for my home to be repaired and all costs paid by nationwide homes.

Business

Response:

Nationwide Homes was previously unaware of the complaints of Mr. [redacted] as he did not purchase directly from Nationwide Homes, but rather a third party builder. As such, our responsibility and warranty support lies with the builder that actually contracted with Nationwide.The claim has now been reported by the third party builder to Nationwide. We have reviewed the complaint and reimbursed the builder for the expenses incurred to date. As I understand, the builder is the only party that has incurred any expenses. If Mr. [redacted] has incurred any expenses, he will need to settle with his builder. Best Regards,[redacted]Builder Warranty Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this is part truth. My builder had made multiple attempts to contact Nationwide. He never got any response. But as long as my house is repaired then I am happy. I will wait for the business to pay for the repairs to my home and, if it does, will consider this complaint resolved.

Regards,

Review: We purchased a house in 2010, in September 2015, the roof starting leaking upon investigation the plywood under the shingles where rotten due to shingles not be overlaped. And furthermore, instead of roofing nail upon installation, they had used long nails compromising the roof.Desired Settlement: Repair or new roof.

Business

Response:

After reviewing our records that we have available.

The customer actually purchased her home in 2004 and the home was set on 2-7-05.

Factory #[redacted] - Williamsburg model Contract ID #[redacted] Purchased from our Consumer Office that was in Roanoke, VA at the

time.

Our warranty is only for 1 year. This house is over 10 years old and out of warranty.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,

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Description: Modular Homes, Home Builders

Address: 401 Meadowbrook Shopping Ctr, Culpeper, Virginia, United States, 22701-3980

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