Nationwide Moving

We are sorry for the customers inconvenience Nationwide Moving never performed this movePlease have customer provide our bill of lading

I am rejecting this response because:My credit card was declined because Nationwide Movers ran the incorrect number after they initially told me that their credit card machine was "down"I immediately called the bank with the movers present and the bank told me that the reason why the charge did not go through was because Nationwide Movers had input the wrong numberWhen I ask them to try it one more time, they refused and threaten me to charge me a higher moving fee As far as wrapping fragile items, the only items that were wrapped were my mattress/box spring, sofa and chair which was part of the contractNo glass, tvs or anything considered to be fragile were wrapped by this mover I did thatI do want to be compensated for that up charge Regards, [redacted]

This response is in regards to the complaint filed by*** ***Nationwide Moving picked up the items at the **location anddelivered the same day to the delivery address in **No charge was added for immediatedeliveryOn the day of piNationwide Moving tried to process the
customercredit card twice and both times the card declinedAt this time NationwideMoving would no longer accepted payment by credit card and advised the customerthat money order needed to be the next form of payment paired to the contract.The move started @ $and finished @the increase was $dueto the packing of the fragile itemsIf there are any further questions feelfree to contact us

At the time of delivery, Ms. [redacted]on did contact her bankon a conference call with Nationwide regarding attempted payments recentlyprocessed.  At which time Ms. [redacted]on's bank advised the charges weredenied due to insufficient fund in her bank account.  Ms. [redacted]on thenproceded to request that Nationwide process another card, at which afterseveral failed attempts to collect payment, her request was denied.  Ms.[redacted] was then advised due to several failed attempts to collect outstandingbalance the only form of payment we could accept from her was Cash or PostalMoney.  No other additional charges were accrued to Ms. [redacted]on'soutstanding balance other than the amount due for services already rendered toher on pick-up and delivery.  Ms. [redacted]on's final bill was a total of$1724 not $1810, as she claims in her previously complaint.  Also, onpick-up Ms. [redacted]on acknowledged and approved with signature of chargers on4/28/15 on the Interstate Bill of Lading Contract and Order for Service alongwith Packing Materials Charges and Order Form for packing fee (copies of both Contracts were provided to Ms. [redacted]on upon pick-up).  If therewas any dispute regarding any chargers why would Ms.[redacted] sign contracts onpick-up approving chargers. Nationwide would will like to offer an apology forany inconvenience Ms.[redacted] may have experience.

I am rejecting this response because:My credit card was declined because Nationwide Movers ran the incorrect number after they initially told me that their credit card machine was "down". I immediately called the bank with the movers present and the bank told me that the reason why the charge did not go through was because Nationwide Movers had input the wrong number. When I ask them to try it one more time, they refused and threaten me to charge me a higher moving fee.  As far as wrapping fragile items, the only items that were wrapped were my mattress/box spring, sofa and chair which was part of the contract. No glass, tvs or anything considered to be fragile were wrapped by this mover I did that. I do want to be compensated for that up charge.
Regards,
[redacted]

We are sorry for the customers inconvenience Nationwide Moving never performed this move. Please have customer provide our bill of lading.