[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me.
*** ***
The refunds were issued to the customer on 10/16/2014. The two refunds were for $and $265.00. If the customer did not receive those refunds on that day, please contact the accounting department at Nationwide / AES
Thank you,
Nationwide Parts Distributors/srj
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
This customer placed an order for Repair Service for a BMW
330i Engine Control ModuleThe customer part was received and Bench Tested-
ICE (Internal Component Evaluation). A Technician determined that a lasting and
proper repair could not be made to bring this unit up to
manufacturer's
specifications due to a faulty main processor. The customer was notified of
this and decided to upgrade from a repair and purchase a replacement
Remanufactured Engine Control ModuleA core was procured, remanufactured, programmed
and shipped including installation documents, warranty information and a copy
of customer receiptThe time frame was increased due to the need for a
replacement and programming the unit
*** *** *** *** *** *** ** ***
Nationwide Parts Distributors
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: National Parts did not contact me until 24 hours after I left 3 messages and 11 phone calls. Tech never responded to the work order, if he has we would not be going through this matter. I had to dispute with my bank because they are very unprofessional and very unhonest. Manager called me stating he doesn't know why my calls and messages were unanswered when their was several people not doing anything. That shows you the lack of communication within this business. If there was such this warranty they could've fixed the issue the same day instead me having down time and having to spend more money out my pocket.
Regards,
[redacted]
This customer placed an order by telephone for a re-manufactured
Engine Control Module for a 2007 Ford Edge. A core was procured,
re-manufactured, and shipped including the installation documents, warranty
information and a copy of customer receipt.On January 19, 2015, the customer called...
our
Sales Representative claiming that the shop installing the module told her it
was “completely junk”. A Warranty Claim Ticket was opened and assigned to a
Technician. The Technician reviewed the work order and researched the vehicle
specifications prior to making contact with the shop. The customer DID NOT follow the Warranty Claim Process which
would have expedited the matter. The Customer Relations Manager contacted
customer after receiving a message. The customer claims that she called and could
not reach anyone here. Our Customer Relations Manager has cancelled the
Tech-Assist that was set up and the customer is returning the part for a
refund.National Parts Wholesalers
Revdex.com Response. Complaint # [redacted]. Order: [redacted] Thank you for the opportunity to respond to this complaint. Our Customer Relations Manager called this customer the day this complaint was received & left a message requesting a return call. An email was also sent (attached) to learn more about...
this customer’s experience and complaint. Customer returned the call five days later and was connected to our Customer Relations Manager. This customer purchased a replacement control module for a 14-year-old Chrysler vehicle and reports issues with the part. First, we never knowingly ship products that are defective. Parts are tested independently, not in the vehicle. We provide parts and do not have access to the vehicle. Our warranty provides for a repair or replacement if a part is deemed defective once properly installed. In this case, we shipped a replacement unit to this customer. Because the customer has already purchased another part, we will agree to refund this customer for the cost of this part once it is received at our business.
We have responded to the customer’s original complaint. The
customer’s response now states different complaints and misrepresents facts. The customer now seeks a refund which is unrelated to the warranty issue
reported in the original complaint. We have transcribed and reviewed recorded
telephone calls. Our return telephone calls are dated and time stamped. They occurred before the
Revdex.com complaint was received. We respectfully request that this complaint be
closed as the customer’s intention is to besmirch our business reputation and
not about reaching a solution. This is evident in the text of the response.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This customer placed an order by telephone on November 13,
2014, for a Remanufactured Engine Control Module for his 1999 GMC 1500. A core was procured, remanufactured,
programmed and shipped. Along with the module, were installation documents, warranty information
and a copy...
of the customer's receipt. On June 8, 2015, the customer called and spoke
with a Parts Associate claiming issues with his part. A complaint was made to
the Revdex.com the following day. Calls were made to this customer on June 8th, June
9th and June 10th. Messages were left
because we were unable to reach anyone at the number provided us.
The customer's transaction includes the following warranty which is included on
the customer receipt:
Warranty: Remanufacture Lifetime Repair or Replacement only.
Refer to Technical Service Bulletin. No Refund on Electrical Parts or shipping and handling fees. Installation documents are required. The customer has a warranty on his part and can complete a
warranty claim by returning it to us at any time. Our Customer Relations Manager has
mailed a copy of the Warranty Claim Process and our address to this customer.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me.
*** ***
The refunds were issued to the customer on 10/16/2014. The two refunds were for $and $265.00. If the customer did not receive those refunds on that day, please contact the accounting department at Nationwide / AES
Thank you,
Nationwide Parts Distributors/srj
The Customer Service Manager has cancelled the Tech-Assist
as the customer is returning the part for a refund.Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
This customer placed an order for Repair Service for a BMW
330i Engine Control ModuleThe customer part was received and Bench Tested-
ICE (Internal Component Evaluation). A Technician determined that a lasting and
proper repair could not be made to bring this unit up to
manufacturer's
specifications due to a faulty main processor. The customer was notified of
this and decided to upgrade from a repair and purchase a replacement
Remanufactured Engine Control ModuleA core was procured, remanufactured, programmed
and shipped including installation documents, warranty information and a copy
of customer receiptThe time frame was increased due to the need for a
replacement and programming the unit
*** *** *** *** *** *** ** ***
Nationwide Parts Distributors
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: National Parts did not contact me until 24 hours after I left 3 messages and 11 phone calls. Tech never responded to the work order, if he has we would not be going through this matter. I had to dispute with my bank because they are very unprofessional and very unhonest. Manager called me stating he doesn't know why my calls and messages were unanswered when their was several people not doing anything. That shows you the lack of communication within this business. If there was such this warranty they could've fixed the issue the same day instead me having down time and having to spend more money out my pocket.
Regards,
[redacted]
This customer placed an order by telephone for a re-manufactured
Engine Control Module for a 2007 Ford Edge. A core was procured,
re-manufactured, and shipped including the installation documents, warranty
information and a copy of customer receipt.On January 19, 2015, the customer called...
our
Sales Representative claiming that the shop installing the module told her it
was “completely junk”. A Warranty Claim Ticket was opened and assigned to a
Technician. The Technician reviewed the work order and researched the vehicle
specifications prior to making contact with the shop. The customer DID NOT follow the Warranty Claim Process which
would have expedited the matter. The Customer Relations Manager contacted
customer after receiving a message. The customer claims that she called and could
not reach anyone here. Our Customer Relations Manager has cancelled the
Tech-Assist that was set up and the customer is returning the part for a
refund.National Parts Wholesalers
Revdex.com Response. Complaint # [redacted]. Order: [redacted] Thank you for the opportunity to respond to this complaint. Our Customer Relations Manager called this customer the day this complaint was received & left a message requesting a return call. An email was also sent (attached) to learn more about...
this customer’s experience and complaint. Customer returned the call five days later and was connected to our Customer Relations Manager. This customer purchased a replacement control module for a 14-year-old Chrysler vehicle and reports issues with the part. First, we never knowingly ship products that are defective. Parts are tested independently, not in the vehicle. We provide parts and do not have access to the vehicle. Our warranty provides for a repair or replacement if a part is deemed defective once properly installed. In this case, we shipped a replacement unit to this customer. Because the customer has already purchased another part, we will agree to refund this customer for the cost of this part once it is received at our business.
We have responded to the customer’s original complaint. The
customer’s response now states different complaints and misrepresents facts. The customer now seeks a refund which is unrelated to the warranty issue
reported in the original complaint. We have transcribed and reviewed recorded
telephone calls. Our return telephone calls are dated and time stamped. They occurred before the
Revdex.com complaint was received. We respectfully request that this complaint be
closed as the customer’s intention is to besmirch our business reputation and
not about reaching a solution. This is evident in the text of the response.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This customer placed an order by telephone on November 13,
2014, for a Remanufactured Engine Control Module for his 1999 GMC 1500. A core was procured, remanufactured,
programmed and shipped. Along with the module, were installation documents, warranty information
and a copy...
of the customer's receipt. On June 8, 2015, the customer called and spoke
with a Parts Associate claiming issues with his part. A complaint was made to
the Revdex.com the following day. Calls were made to this customer on June 8th, June
9th and June 10th. Messages were left
because we were unable to reach anyone at the number provided us.
The customer's transaction includes the following warranty which is included on
the customer receipt:
Warranty: Remanufacture Lifetime Repair or Replacement only.
Refer to Technical Service Bulletin. No Refund on Electrical Parts or shipping and handling fees. Installation documents are required. The customer has a warranty on his part and can complete a
warranty claim by returning it to us at any time. Our Customer Relations Manager has
mailed a copy of the Warranty Claim Process and our address to this customer.