[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: National Parts did not contact me until hours after I left messages and phone callsTech never responded to the work order, if he has we would not be going through this matterI had to dispute with my bank because they are very unprofessional and very unhonestManager called me stating he doesn't know why my calls and messages were unanswered when their was several people not doing anythingThat shows you the lack of communication within this business If there was such this warranty they could've fixed the issue the same day instead me having down time and having to spend more money out my pocket Regards, [redacted] ***
This customer placed an order by telephone for a re-manufactured Engine Control Module for a Ford Edge A core was procured, re-manufactured, and shipped including the installation documents, warranty information and a copy of customer receipt.On January 19, 2015, the customer called our Sales Representative claiming that the shop installing the module told her it was “completely junk” A Warranty Claim Ticket was opened and assigned to a TechnicianThe Technician reviewed the work order and researched the vehicle specifications prior to making contact with the shop The customer DID NOT follow the Warranty Claim Process which would have expedited the matter The Customer Relations Manager contacted customer after receiving a messageThe customer claims that she called and could not reach anyone hereOur Customer Relations Manager has cancelled the Tech-Assist that was set up and the customer is returning the part for a refund.National Parts Wholesalers
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: National Parts did not contact me until hours after I left messages and phone callsTech never responded to the work order, if he has we would not be going through this matterI had to dispute with my bank because they are very unprofessional and very unhonestManager called me stating he doesn't know why my calls and messages were unanswered when their was several people not doing anythingThat shows you the lack of communication within this business If there was such this warranty they could've fixed the issue the same day instead me having down time and having to spend more money out my pocket Regards, [redacted] ***
This customer placed an order by telephone for a re-manufactured Engine Control Module for a Ford Edge A core was procured, re-manufactured, and shipped including the installation documents, warranty information and a copy of customer receipt.On January 19, 2015, the customer called our Sales Representative claiming that the shop installing the module told her it was “completely junk” A Warranty Claim Ticket was opened and assigned to a TechnicianThe Technician reviewed the work order and researched the vehicle specifications prior to making contact with the shop The customer DID NOT follow the Warranty Claim Process which would have expedited the matter The Customer Relations Manager contacted customer after receiving a messageThe customer claims that she called and could not reach anyone hereOur Customer Relations Manager has cancelled the Tech-Assist that was set up and the customer is returning the part for a refund.National Parts Wholesalers