Nationwide Security Alarms Inc

For this case customer returned equipment so we refunded him with a check that he cashed and it is resolved.-- Stay Safe!Customer Loyalty TeamOffice: x*Website: nsaprotects.com Hours of Operation:9am-5pm (Monday through Friday)

Thank you for you responseThe amount past due on your account is $ We have emailed and mailed the invoices for this amountWe are still the same licensed alarm company who installed your alarm with the same name of Nationwide Security Alarms, Incso the check can be made payable in that nameThe address it can be sent to is:
Nationwide Security Alarms
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I appreciate you working with us on getting your account brought currentOnce the check is received we will notify our collection company who will cease the collection efforts on your account and this will then not be reported to the Credit BureausThank you again and please do not hesitate to contact us for anything at all that you need

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintFor your reference, details of the offer I reviewed appear below
[I have never received a bill in the amount of $I do not even know what company I should be paying or if it is a real companyPlease have Nationwide submit a bill showing what the $representsIdentify the company name that they want the check made out toAll the standard things a bill should provideDates of service, etcI do not see any documents they say they providedI want to be done with all of this ASAP but I am not going to send a check to a company that has already stolen from me without some documentation of the amount they want
If they want me to pay some company other than Nationwide please provide proof that the company I should pay is a valid licensed companyNot *** fly by night
Provide details of why you are not satisfied with this resolution.
Regards,
*** ***

If the issue is regarding the thermostat there is nothing we can do to fix your AC or heating system, this must be serviced by a HVAC companyIf there is any other service call needed please schedule it at our easy new website alarmservicecall.com once the service call is scheduled if a technician
doesnt show up at their required time then the service call is free! Please let us know if there is any other service we can help you with

For this case customer returned equipment so we refunded him with a check that he cashed and it is resolved.
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Stay Safe!
Customer Loyalty Team
Office: 855.473.2727 x*
Website: nsaprotects.com  
Hours of Operation:
9am-5pm (Monday through Friday)

[redacted] were transferred to another company for non-payment of their monthly alarm bill. At which time the customer had a false alarm and wanted the company to pay for false alarm fees. Alarm...

companies do not pay for false alarms the customer was frustrated and told them they lost their job and didn't have money to pay for the alarm. So the company told them they would cancel their alarm if they no longer wanted it. This customer is not a Nationwide Security Alarms customer and as it appears they have had their service cancelled as requested

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received a refund check from NSA Protects as they stated.  They claimed they mailed it on Wednesday morning -- it's two days later, and it has not been delivered to me.  Consequently, I do not understand why they claim the check was cashed.  Never got it.
Regards,
[redacted]

Customer signed a contract for 60 months to pay for cost of alarm equipment. There was never anything in writing or verbal stating they can cancel for any reason such as moving.The customer without notice to us sold the home and left over $1,000 of alarm equipment in the home to add to the value of...

the property. There was still 50 payments remaining on his equipment contract. This system was installed with zero down and the equipment was to be paid over time. The customer should have seen if the new homeowner would take over the payments before he moved as he had a financial obligation to make these payments. We have made every effort to help him and have finally made contact with the new homeowner by physically driving to the home we have given close to $400 in free service and equipment to get him to accept taking over the payment plan. We did this all for free and are finalizing this transaction this week. I believe this is a fair resolution as this will relieve previous homeowner of future payments on his equipment. Had he communicated better with us before moving this would have been resolved sooner.

We spoke with the customer in question into our technical support team resolved the sensor because customer had an issue with There appeared to be no problems with the sensor when we logged into the system at her home however as requested we made the changes to our there appeared to be no...

problems with the sensor when we logged into the system at her own however as requested we made the changes to her system.  Since then the customer has not called in and the issue appears resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thermostat was provided and installed by NSA technician and was installed improperly from the beginning and need to be corrected already once because and heat and cool were reversed. I hired an independent electrician and he said that heater works fine but setting on alarm.com interface is the problem and that can only be done by alarm technician. I have left multiple message via email, cell, text and central station office, with no return call for nearly 2 months. I pay a monthly fee to use alarm with thermostat but am unable. So either stop charging me for something I cannot use or come and fix it.  I would appreciate a return phone call as I have left numerous messages.
Regards,
[redacted]

This alarm company is atrocious. You can never get through to customer service and get transferred over and over before being told they would have someone get back to you. After moving houses while using them, our contact information was never inputed correctly in their system. When our alarm went off (all false), we were never contacted. After numerous emails to Adam asking for an explanation on why the police were being sent and the fact that we were never notified he finally responded with a bunch of lies. His own technician had shown us that our old phone number was still in the system! He stated that he had my voice recorded on a supposed change of payment although he could never show us proof of it. He had a new company take over billing and our payment information was never transferred correctly either. After going back and forth for weeks we will look for a new alarm company, after all; how can you trust a security company when they are based on lies and deceit!

Customer moved locations and left their alarm equipment at their previous home in order to have $935 of alarm equipment installed at their new home for free they agreed to sign a new contract of an additional 36 months in order to have this done. Their old agreement at that point was superseded by...

the new contract which the customer was aware of since they signed the contract and received all of the new equipment for free. Additionally the customer received 6 months of free service. One year after setting up the alarm at the new home the Customer set off the alarm and the police took a long time to arrive. This is not our fault as we can't control the time it takes for the police to arrive as that must be addressed directly with their police department on their staffing issues. Our contract even states we can't control this. We offered many solutions to the customer but they are not being flexible. We offered to transfer their service to another alarm company, we offered a 10% discount on paying off the remains months, we even offered for them just to pay us back the check for $239 we gave them and pay us for the equipment we gave them to end the contract all which are not obligations of the contract the contract would require paying all remaining months in full. We also offered to come and service the alarm for free to see if there is something wrong. It appears the customer is just trying to find a way to not pay us for the service as they are now 120 days past due. We have not sent them to collections yet but this must be rectified as they have agreed to pay in the contract they signed and have not completed their contractual obligations.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This customer signed up for alarm service on November 6th 2012 for a 3 year contract for service that ends on November 6th 2015. The customer was given the required 3 day right to cancel. The customer did not enact their 3 day right to cancel and therefore agreed to use the alarm service for 3...

years. The customer had some issues with their old alarm equipment that we repaired and did not charge the customer to repair. The customer had more issues again with their old alarm equipment we then fixed it and everything was working with the alarm correctly. The customer for some reason launched a personal attack on one of our salesman [redacted] who they did verbal harassment over the phone calling him many degrading names. This customer even went to shows to where he was working to verbally attack him. [redacted] had to go as far as working on getting a restraining order to prevent this customer from contacting him. We are not sure what the problem is that this customer is having but the alarm is working as it should and they are just not paying their obligated monthly bill for the service. The customer owes a total of $319.92 for 8 months of alarm monitoring that they are past due on. We have attached the documents showing their contractual obligation as well as the autodebit formed they signed along with the agreement to use our service. The customer needs to pay their past due balance we have held off on sending them to collections but 8 months is very far past due.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received a refund check from NSA Protects as they stated.  They claimed they mailed it on Wednesday morning -- it's two days later, and it has not been delivered to me.  Consequently, I do not understand why they claim the check was cashed.  Never got it.
Regards,
[redacted]

Review: On August2012 I signed a contract with [redacted](name given on contract)now called [redacted]. There was a false alarm and the password given to [redacted](sales person)didn't work. At the time we give [redacted] the password again and he said that he would update their system. Days later was a 2nd false alarm and the password didn't work again. The police arrived and the second time I was given a fine for $115. I called [redacted] and he offered me 3 months of service free of charge, authorized by his manager [redacted] last October. Since then I've written and called their office, but only [redacted] and [redacted] answer the phone and there are no one who can help me to cancel the account. I had setup electronic monthly payments to pay for the service, but I called my bank to cancel future transactions. The bank charge me $30 and told me that I had to notify the beneficiaries to avoid any late charges and credit bureau reporting when they cannot collect. Neither [redacted] or anyone in the office will return my phone calls or e-mails.Desired Settlement: At this point I don't know what else to do because I have tried to solve this matter in the best possible way without any results. I would like to recover all the extra expenses incurred and prevent other consumers from dealing with unscrupulous people like this.

Business

Response:

[redacted] were transferred to another company for non-payment of their monthly alarm bill. At which time the customer had a false alarm and wanted the company to pay for false alarm fees. Alarm companies do not pay for false alarms the customer was frustrated and told them they lost their job and didn't have money to pay for the alarm. So the company told them they would cancel their alarm if they no longer wanted it. This customer is not a Nationwide Security Alarms customer and as it appears they have had their service cancelled as requested

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: We have cancelled service with Nationwide Alarms. They installed an alarm system in our home almost two years ago that has never worked as promised. We gave up so many promised features and finally just gave up. The whole system is hopeless.

We were told that Nationwide was sold to Prestige security about a year ago. About two months ago I started getting unauthorized withdrawals from my checking account. At my request my banks fraud department confirmed they were not authorized withdrawals and stopped payment.

I received an email from Nationwide saying I owed them money. I tried calling Nationwide and kept getting the answering service. Finally a person called me and I said my account was with Prestige. They said Prestige was out of the picture and they had taken over. I said they never notified me or sent me a bill. They said it was Prestige’s responsibility to notify they were going away. Nationwide then sent me a bill for September and October 2014 totaling $79.98. Since that is the only bill I have received that is all I believed we owe them.

My husband then called Nationwide again leaving messages with the answering service. Finally [redacted] called my husband and my husband told him we are cancelling our service. We have asked many, many times to never have to deal with [redacted]. We do not like being lied to and he lies to us all the time. My husband kept telling [redacted] to never call again we won’t talk with him. I also don’t want any more virus infected emails from him. I then got another email a copy is attached. They are now saying we owe $279.93. They are threatening to put us in collection if it is not paid today. They are threatening to put a lien on our home. I have no way of knowing who this company really is. If they really exist since I only get answering services and [redacted]. They don’t send us bills. They change company names all the time. They refer to themselves as NSA Systems, Nationwide Security, & Prestige SecurityDesired Settlement: A promise to never hear from [redacted] again.

Termination of all service and contact.

No more virus infected emails from [redacted] or the company.

We have had so many other complaints that could not be listed above. What is above all we are down to wanting resolved. They system and the relationship will never work.

Business

Response:

This customer signed up for alarm service on November 6th 2012 for a 3 year contract for service that ends on November 6th 2015. The customer was given the required 3 day right to cancel. The customer did not enact their 3 day right to cancel and therefore agreed to use the alarm service for 3 years. The customer had some issues with their old alarm equipment that we repaired and did not charge the customer to repair. The customer had more issues again with their old alarm equipment we then fixed it and everything was working with the alarm correctly. The customer for some reason launched a personal attack on one of our salesman [redacted] who they did verbal harassment over the phone calling him many degrading names. This customer even went to shows to where he was working to verbally attack him. [redacted] had to go as far as working on getting a restraining order to prevent this customer from contacting him. We are not sure what the problem is that this customer is having but the alarm is working as it should and they are just not paying their obligated monthly bill for the service. The customer owes a total of $319.92 for 8 months of alarm monitoring that they are past due on. We have attached the documents showing their contractual obligation as well as the autodebit formed they signed along with the agreement to use our service. The customer needs to pay their past due balance we have held off on sending them to collections but 8 months is very far past due.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I have never received a bill in the amount of $319.92. I do not even know what company I should be paying or if it is a real company. Please have Nationwide submit a bill showing what the $319.92 represents. Identify the company name that they want the check made out to. All the standard things a bill should provide. Dates of service, etc. I do not see any documents they say they provided. I want to be done with all of this ASAP but I am not going to send a check to a company that has already stolen from me without some documentation of the amount they want.

If they want me to pay some company other than Nationwide please provide proof that the company I should pay is a valid licensed company. Not [redacted] fly by night.

Provide details of why you are not satisfied with this resolution.

Regards,

Business

Response:

Thank you for you response. The amount past due on your account is $ 319.92. We have emailed and mailed the invoices for this amount. We are still the same licensed alarm company who installed your alarm with the same name of Nationwide Security Alarms, Inc. so the check can be made payable in that name. The address it can be sent to is:

Review: At the time I ordered the alarm service, I explained to the company that I may be moving. As such, I was hesitant to commit to a long-term contract. The representative assured me that it would not be an issue, and that I could cancel the agreement if I moved. I sold my house and moved from Agoura Hills to Santa Rosa, and they have continued to charge me $49.99 per month since I moved in January and escrow closed in March/April. Significantly, prior to selling the house, I advised them that I was in escrow and would be moving and that I therefore wanted to cancel my service and stop the billing. They took down my information and said nothing to indicate I would continue to be charged. Now, they say I had two choices - either get the buyer to take over the agreement or move the equipment to my new house and continue the service at my new home. But I was never told that - if I had been, I would have conditioned the purchase on the buyer taking over the contract or would have moved the equipment to my new house. What's more, I never would have signed up for the service if I thought I would be stuck in the agreement if I moved. So, they have now collected $300 and have provided no service to me at all. And they say they are going to charge me for 3-4 more years! They lied to me, and continue to charge me without authorization (auto-debit). And they have never denied that they told me I could cancel if I sold my home.Desired Settlement: I'd like a refund of the last 6 payments and immediate stop to taking the money from my account each month.

Business

Response:

Customer signed a contract for 60 months to pay for cost of alarm equipment. There was never anything in writing or verbal stating they can cancel for any reason such as moving.The customer without notice to us sold the home and left over $1,000 of alarm equipment in the home to add to the value of the property. There was still 50 payments remaining on his equipment contract. This system was installed with zero down and the equipment was to be paid over time. The customer should have seen if the new homeowner would take over the payments before he moved as he had a financial obligation to make these payments. We have made every effort to help him and have finally made contact with the new homeowner by physically driving to the home we have given close to $400 in free service and equipment to get him to accept taking over the payment plan. We did this all for free and are finalizing this transaction this week. I believe this is a fair resolution as this will relieve previous homeowner of future payments on his equipment. Had he communicated better with us before moving this would have been resolved sooner.

Review: I have a home monitoring system/security system serviced by Nationwide Security Alarms. Ever since installation, I have had several issues that they have not been able to help me resolve. I have called many times and receive only token responses but never any action to resolve the issue. I never receive real follow up on settling the issues.

I specifically have issues with my home monitoring service connecting with my garage door and front door. I have contacted Nationwide Security Alarms numerous times via email and phone over the last several months to resolve the issue and they are unable to resolve the issue.Desired Settlement: I would like my service cancelled without penalty and billing for the months I did not receive service refunded.

The total amount for the contract is around $1440. I started experiencing problems September 2015. I have not received any satisfactory customer service since September 2015 in spite of multiple attempts at contacting the company. I would like my monthly fees since September 2015 refunded ($200) and the remainder of my contract with Nationwide Security Alarms cancelled (Estimate around $1000.00)

Review: Firm was contracted to install a home security system, but system never functioned reliably, despite repeated technician visits. [redacted], my salesman, stated that his firm would install a system same day, as his sales visit, and it would be up and running that afternoon. Unfortunately, after three months of constant problems, the system has not functioned, as intended, and I had it removed by another security provider -- ADT.

I have this company every opportunity to resolve equipment issues, but it was unhelpful when two technician appointments ([redacted]) were missed without any communication, and text messages / phone calls were ignored.

I've spoken to [redacted] and stated in writing on NSA's service platform (alarm.com), that I expect a refund $439.97, and the equipment is waiting for his pick up. [redacted] remains unresponsive.Desired Settlement: Pick up equipment, and reimburse me for the failed job -- $439.97.