Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Thermostat was provided and installed by NSA technician and was installed improperly from the beginning and need to be corrected already once because and heat and cool were reversedI hired an independent electrician and he said that heater works fine but setting on alarm.com interface is the problem and that can only be done by alarm technicianI have left multiple message via email, cell, text and central station office, with no return call for nearly monthsI pay a monthly fee to use alarm with thermostat but am unableSo either stop charging me for something I cannot use or come and fix it I would appreciate a return phone call as I have left numerous messages Regards, [redacted] - [redacted]
Customer signed a contract for months to pay for cost of alarm equipmentThere was never anything in writing or verbal stating they can cancel for any reason such as moving.The customer without notice to us sold the home and left over $1,of alarm equipment in the home to add to the value of the propertyThere was still payments remaining on his equipment contractThis system was installed with zero down and the equipment was to be paid over timeThe customer should have seen if the new homeowner would take over the payments before he moved as he had a financial obligation to make these paymentsWe have made every effort to help him and have finally made contact with the new homeowner by physically driving to the home we have given close to $in free service and equipment to get him to accept taking over the payment planWe did this all for free and are finalizing this transaction this weekI believe this is a fair resolution as this will relieve previous homeowner of future payments on his equipmentHad he communicated better with us before moving this would have been resolved sooner
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received a refund check from NSA Protects as they stated They claimed they mailed it on Wednesday morning -- it's two days later, and it has not been delivered to me Consequently, I do not understand why they claim the check was cashed Never got it Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received a refund check from NSA Protects as they stated They claimed they mailed it on Wednesday morning -- it's two days later, and it has not been delivered to me Consequently, I do not understand why they claim the check was cashed Never got it Regards, [redacted]
Customer moved locations and left their alarm equipment at their previous home in order to have $of alarm equipment installed at their new home for free they agreed to sign a new contract of an additional months in order to have this doneTheir old agreement at that point was superseded by the new contract which the customer was aware of since they signed the contract and received all of the new equipment for freeAdditionally the customer received months of free serviceOne year after setting up the alarm at the new home the Customer set off the alarm and the police took a long time to arriveThis is not our fault as we can't control the time it takes for the police to arrive as that must be addressed directly with their police department on their staffing issuesOur contract even states we can't control thisWe offered many solutions to the customer but they are not being flexibleWe offered to transfer their service to another alarm company, we offered a 10% discount on paying off the remains months, we even offered for them just to pay us back the check for $we gave them and pay us for the equipment we gave them to end the contract all which are not obligations of the contract the contract would require paying all remaining months in fullWe also offered to come and service the alarm for free to see if there is something wrongIt appears the customer is just trying to find a way to not pay us for the service as they are now days past dueWe have not sent them to collections yet but this must be rectified as they have agreed to pay in the contract they signed and have not completed their contractual obligations
This alarm company is atrociousYou can never get through to customer service and get transferred over and over before being told they would have someone get back to youAfter moving houses while using them, our contact information was never inputed correctly in their systemWhen our alarm went off (all false), we were never contactedAfter numerous emails to Adam asking for an explanation on why the police were being sent and the fact that we were never notified he finally responded with a bunch of liesHis own technician had shown us that our old phone number was still in the system! He stated that he had my voice recorded on a supposed change of payment although he could never show us proof of itHe had a new company take over billing and our payment information was never transferred correctly eitherAfter going back and forth for weeks we will look for a new alarm company, after all; how can you trust a security company when they are based on lies and deceit!
This customer signed up for alarm service on November 6th for a year contract for service that ends on November 6th The customer was given the required day right to cancelThe customer did not enact their day right to cancel and therefore agreed to use the alarm service for yearsThe customer had some issues with their old alarm equipment that we repaired and did not charge the customer to repairThe customer had more issues again with their old alarm equipment we then fixed it and everything was working with the alarm correctlyThe customer for some reason launched a personal attack on one of our salesman [redacted] who they did verbal harassment over the phone calling him many degrading namesThis customer even went to shows to where he was working to verbally attack him [redacted] had to go as far as working on getting a restraining order to prevent this customer from contacting himWe are not sure what the problem is that this customer is having but the alarm is working as it should and they are just not paying their obligated monthly bill for the serviceThe customer owes a total of $for months of alarm monitoring that they are past due onWe have attached the documents showing their contractual obligation as well as the autodebit formed they signed along with the agreement to use our serviceThe customer needs to pay their past due balance we have held off on sending them to collections but months is very far past due
We spoke with the customer in question into our technical support team resolved the sensor because customer had an issue with There appeared to be no problems with the sensor when we logged into the system at her home however as requested we made the changes to our there appeared to be no problems with the sensor when we logged into the system at her own however as requested we made the changes to her system Since then the customer has not called in and the issue appears resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Thermostat was provided and installed by NSA technician and was installed improperly from the beginning and need to be corrected already once because and heat and cool were reversedI hired an independent electrician and he said that heater works fine but setting on alarm.com interface is the problem and that can only be done by alarm technicianI have left multiple message via email, cell, text and central station office, with no return call for nearly monthsI pay a monthly fee to use alarm with thermostat but am unableSo either stop charging me for something I cannot use or come and fix it I would appreciate a return phone call as I have left numerous messages Regards, [redacted] - [redacted]
Customer signed a contract for months to pay for cost of alarm equipmentThere was never anything in writing or verbal stating they can cancel for any reason such as moving.The customer without notice to us sold the home and left over $1,of alarm equipment in the home to add to the value of the propertyThere was still payments remaining on his equipment contractThis system was installed with zero down and the equipment was to be paid over timeThe customer should have seen if the new homeowner would take over the payments before he moved as he had a financial obligation to make these paymentsWe have made every effort to help him and have finally made contact with the new homeowner by physically driving to the home we have given close to $in free service and equipment to get him to accept taking over the payment planWe did this all for free and are finalizing this transaction this weekI believe this is a fair resolution as this will relieve previous homeowner of future payments on his equipmentHad he communicated better with us before moving this would have been resolved sooner
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received a refund check from NSA Protects as they stated They claimed they mailed it on Wednesday morning -- it's two days later, and it has not been delivered to me Consequently, I do not understand why they claim the check was cashed Never got it Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received a refund check from NSA Protects as they stated They claimed they mailed it on Wednesday morning -- it's two days later, and it has not been delivered to me Consequently, I do not understand why they claim the check was cashed Never got it Regards, [redacted]
Customer moved locations and left their alarm equipment at their previous home in order to have $of alarm equipment installed at their new home for free they agreed to sign a new contract of an additional months in order to have this doneTheir old agreement at that point was superseded by the new contract which the customer was aware of since they signed the contract and received all of the new equipment for freeAdditionally the customer received months of free serviceOne year after setting up the alarm at the new home the Customer set off the alarm and the police took a long time to arriveThis is not our fault as we can't control the time it takes for the police to arrive as that must be addressed directly with their police department on their staffing issuesOur contract even states we can't control thisWe offered many solutions to the customer but they are not being flexibleWe offered to transfer their service to another alarm company, we offered a 10% discount on paying off the remains months, we even offered for them just to pay us back the check for $we gave them and pay us for the equipment we gave them to end the contract all which are not obligations of the contract the contract would require paying all remaining months in fullWe also offered to come and service the alarm for free to see if there is something wrongIt appears the customer is just trying to find a way to not pay us for the service as they are now days past dueWe have not sent them to collections yet but this must be rectified as they have agreed to pay in the contract they signed and have not completed their contractual obligations
This alarm company is atrociousYou can never get through to customer service and get transferred over and over before being told they would have someone get back to youAfter moving houses while using them, our contact information was never inputed correctly in their systemWhen our alarm went off (all false), we were never contactedAfter numerous emails to Adam asking for an explanation on why the police were being sent and the fact that we were never notified he finally responded with a bunch of liesHis own technician had shown us that our old phone number was still in the system! He stated that he had my voice recorded on a supposed change of payment although he could never show us proof of itHe had a new company take over billing and our payment information was never transferred correctly eitherAfter going back and forth for weeks we will look for a new alarm company, after all; how can you trust a security company when they are based on lies and deceit!
This customer signed up for alarm service on November 6th for a year contract for service that ends on November 6th The customer was given the required day right to cancelThe customer did not enact their day right to cancel and therefore agreed to use the alarm service for yearsThe customer had some issues with their old alarm equipment that we repaired and did not charge the customer to repairThe customer had more issues again with their old alarm equipment we then fixed it and everything was working with the alarm correctlyThe customer for some reason launched a personal attack on one of our salesman [redacted] who they did verbal harassment over the phone calling him many degrading namesThis customer even went to shows to where he was working to verbally attack him [redacted] had to go as far as working on getting a restraining order to prevent this customer from contacting himWe are not sure what the problem is that this customer is having but the alarm is working as it should and they are just not paying their obligated monthly bill for the serviceThe customer owes a total of $for months of alarm monitoring that they are past due onWe have attached the documents showing their contractual obligation as well as the autodebit formed they signed along with the agreement to use our serviceThe customer needs to pay their past due balance we have held off on sending them to collections but months is very far past due
We spoke with the customer in question into our technical support team resolved the sensor because customer had an issue with There appeared to be no problems with the sensor when we logged into the system at her home however as requested we made the changes to our there appeared to be no problems with the sensor when we logged into the system at her own however as requested we made the changes to her system Since then the customer has not called in and the issue appears resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]