In response to the complaint Ms [redacted] is entitled to her opinions as to who the bad guy is We have no reason to doubt our clients claim when they send it over for collections To defame us the way she has is unnecessary and uncalled for We have accurately reported her file as a disputed claim on 4/17/14, this was after we found she felt she didn’t owe the bill and why Data furnishers have to report accurate information which our company has done It is and always has been company policy to comply with the *** We will take the high road at this point and delete our tradeline from her credit due to the amount owing and it not being worth taking it to the next level Respectfully, [redacted] ***
This account does reflect as paid in full due to the fact that it is paid in full.Facts:Our client sends numerous bills to their customers prior to the account going to collections The bill is sent to the address given to our client by the patient themselves at the time of service IF they no longer live there (services were rendered in May 2014) but are using the address as a "mail drop" then I would assume they would attempt to collect that mail on a timely basis If they aren't doing that they will not get their bills in a timely manner Upon receipt of account which was placed in our office on September 2, we send a letter informing the party they have been sent to collections and have days to pay before any further action is taken (i.ereporting to credit etc.) To this day this letter has not returned from the given address We can only assume it has reached it's destination ?Our client informed us on December 3, that the bill was paid on November 25, Our system reports to the bureaus on the 1st & 15th of each month Due to the fact that it wasn't paid until after the first, it was reported the next cycle which in fact was yesterday These updates aren't instantaneous, it does take time I'd say it will update as paid in full within days It is and always has been company policy to comply with the [redacted] and *** I can personally guarantee nothing had been said nor done to defraud this company or our client’s reputation
I apologize for the delay in response to this complaint I've been on a much needed vacation.In answer to this consumers concerns here's how this works Our client will continue to send out statements informing the parties of balances they owe prior to sending the account to collections I checked with our client and statements were sent to this party's last known address with none of the statements returning as moved left no forwarding address or anything informing them that the given address wasn't any goodThis is the same address we sent out initial notice informing the [redacted] that they are in collections and they have days before the claim reports to any credit reporting agencies After days, typically it's actually more like days before the items get reported, any unpaid balances will automatically report to the credit bureau Since the account was just recently paid it will update as paid in full on our next reporting cycle It is and always has been company policy to comply with the ***I can personally guarantee nothing had been said to defraud this company or our client’s reputation If I can be of any further assistance, feel free to contact me at your earliest convenienceRespectfully, [redacted] ***Office Manager
Prior to any account being placed for collections our clients send out numerous statements to their customers As soon as an account is placed in our agency an initial letter is sent informing the debtor their account is in our office for collections They have days to pay or dispute the validity of the debt which is indicated in our initial letter The bills and letters were sent to the address that the debtor had given to our client-which I see is still their current address of [redacted] *** To this date that letter has NOT returned We have to naturally assume that it has been received How, if the date of service was in February 2014-and bills being sent ever since, and our letter sent in September, not one was received especially when the address on record is still the current address? Have any inquiries been made to the ***?The way our reporting system goes, these particular accounts aren’t even reported for or more days I see in the notes phone attempts were made to which not one of the messages were ever returned It’s not cost effective to continue to send letters or continue to make calls if they are going to be ignored The only recourse is to report it to the credit bureau—which to make a correction we report to ONE credit bureau and that is [redacted] I’m assuming this [redacted] is a service that this party used to obtain her credit information I’ve never heard of them so I’m unable to comment on how they work This particular file is showing that it has updated her bureau as paid in full I've also done a manual report today to insure the paid in full status is reported Unfortunately it does take some time for the credit bureau to update the tradeline I don't have any control over that.It is and always has been company policy to comply with the [redacted] and *** I can personally guarantee nothing had been said nor done to defraud this company or our client’s reputation If I can be of any further assistance, feel free to contact me at your earliest convenience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI just wanted to keep you updated on my case The other party (Nemos Collections) indicated on April 22, on the Revdex.com website "We will take the high road at this point and delete our tradeline from her credit due to the amount owing and it not being worth taking it to the next level." This still has not happened I checked my credit today and there have not been any attempts made by Nemos to correct this derogatory remark According to an attorney friend of mine, the collection company has days from the time they agree to remove the derogatory remark to do so This means they have less than a week to get this done Can you either pass this information on to Nemos Collections, or please re-open my complaint? The case is clearly not resolved if they did not follow-through with what they indicated they would do I am prepared to take legal action, but was advised to give them a last chance to do the right thing Thank you for your assistance! Regards, [redacted]
Very questionable collection practice threaten to file against your credit even though Next Care made a clerical mistakeThey also will not work with nextcare to resolve the issueSam C [redacted] actually tried to offer to have me pay a lower amount to close out the issue
This account was placed for collections on 6/1/due to non payment of the debt Insurance was billed, paid then recouped accordingly to the patient's policy When the patient came to the facility, they only provided [redacted] information [redacted] information was provided a while after the services were provided [redacted] was billed, they denied for timely filing My client appealed in June of 'and a response has not been provided Insurance has to be provided to my client in a timely manner Most insurances have a "timely filing" deadline in which they will pay a claim If the insurance information isn't provided, the debt is the patient's responsibility The insured also has the right to bill their insurance if they feel they have not been given their policy coverages Providers are not privy to the spectrum of coverage on an individuals policyProviders will file insurances as a courtesy, but they can't make the patient's insurance payPolicy coverages are between the insured and their insurance Providers may and will appeal on behalf of the patients, but that doesn't guarantee the outcome will be any different We have empathy for the situation and will help in any manner we can If the bill isn't paid and the debtor isn't willing to pay it, the account does get reported to the credit bureauIt is and always has been company policy to comply with the FDCPA and FCRA
We have reported to the credit bureaus as demanded but I have absolutely no control over how long it takes them to update I've also manually deleted AGAIN as of today's date
This letter is in response to your letter dated 3/ 18/on the above referenced issue.This is our position Collection agencies have to send an initial letter informing the debtor that they are in collectionsThe letter includes who they owe money to and how much money is owedAll of our letters have been approved by our attorney and the *** ( [redacted] )I've attached a copy of our letter that was sent to [redacted] as an exampleAll personal information is redacted due to privacyThis is a copy not an originalWe have a mail service that sends out mass mailings for us.To date we have not received a call or correspondence from [redacted] *** The first letter thatis sent goes to the last known address given to our clientSeveral bills have been sent to this same address from our client prior to collections.I 'm unsure what is meant by "signature nor required, stating my credit card would be charged." We aren't privy to any credit card information unless it is given to us by the cardholder , there hasn 't been any contact so I'm confused on this point.My question is why would a complaint be made to the Revdex.com without calling the agencythat sent the correspondence first? These questions could have been asked and answers givenSome of the insurance questions should have been presented to his insurance company Providers cannot make an insurance company pay, they can only bill and accept what they pay ,or don't payThe insured is responsible to make sure their insurance does what they have coverage for The providers have no idea what their patients individual policy provides.It is and always has been company policy to comply with the *** I can personallyguarantee nothing had been said to defraud this company or our client's reputation If l can be ofany further assistance, feel free to contact me at your earliest convenience cc: file
In response to the complaint Ms [redacted] is entitled to her opinions as to who the bad guy is We have no reason to doubt our clients claim when they send it over for collections To defame us the way she has is unnecessary and uncalled for We have accurately reported her file as a disputed claim on 4/17/14, this was after we found she felt she didn’t owe the bill and why Data furnishers have to report accurate information which our company has done It is and always has been company policy to comply with the *** We will take the high road at this point and delete our tradeline from her credit due to the amount owing and it not being worth taking it to the next level Respectfully, [redacted] ***
This account does reflect as paid in full due to the fact that it is paid in full.Facts:Our client sends numerous bills to their customers prior to the account going to collections The bill is sent to the address given to our client by the patient themselves at the time of service IF they no longer live there (services were rendered in May 2014) but are using the address as a "mail drop" then I would assume they would attempt to collect that mail on a timely basis If they aren't doing that they will not get their bills in a timely manner Upon receipt of account which was placed in our office on September 2, we send a letter informing the party they have been sent to collections and have days to pay before any further action is taken (i.ereporting to credit etc.) To this day this letter has not returned from the given address We can only assume it has reached it's destination ?Our client informed us on December 3, that the bill was paid on November 25, Our system reports to the bureaus on the 1st & 15th of each month Due to the fact that it wasn't paid until after the first, it was reported the next cycle which in fact was yesterday These updates aren't instantaneous, it does take time I'd say it will update as paid in full within days It is and always has been company policy to comply with the [redacted] and *** I can personally guarantee nothing had been said nor done to defraud this company or our client’s reputation
I apologize for the delay in response to this complaint I've been on a much needed vacation.In answer to this consumers concerns here's how this works Our client will continue to send out statements informing the parties of balances they owe prior to sending the account to collections I checked with our client and statements were sent to this party's last known address with none of the statements returning as moved left no forwarding address or anything informing them that the given address wasn't any goodThis is the same address we sent out initial notice informing the [redacted] that they are in collections and they have days before the claim reports to any credit reporting agencies After days, typically it's actually more like days before the items get reported, any unpaid balances will automatically report to the credit bureau Since the account was just recently paid it will update as paid in full on our next reporting cycle It is and always has been company policy to comply with the ***I can personally guarantee nothing had been said to defraud this company or our client’s reputation If I can be of any further assistance, feel free to contact me at your earliest convenienceRespectfully, [redacted] ***Office Manager
Prior to any account being placed for collections our clients send out numerous statements to their customers As soon as an account is placed in our agency an initial letter is sent informing the debtor their account is in our office for collections They have days to pay or dispute the validity of the debt which is indicated in our initial letter The bills and letters were sent to the address that the debtor had given to our client-which I see is still their current address of [redacted] *** To this date that letter has NOT returned We have to naturally assume that it has been received How, if the date of service was in February 2014-and bills being sent ever since, and our letter sent in September, not one was received especially when the address on record is still the current address? Have any inquiries been made to the ***?The way our reporting system goes, these particular accounts aren’t even reported for or more days I see in the notes phone attempts were made to which not one of the messages were ever returned It’s not cost effective to continue to send letters or continue to make calls if they are going to be ignored The only recourse is to report it to the credit bureau—which to make a correction we report to ONE credit bureau and that is [redacted] I’m assuming this [redacted] is a service that this party used to obtain her credit information I’ve never heard of them so I’m unable to comment on how they work This particular file is showing that it has updated her bureau as paid in full I've also done a manual report today to insure the paid in full status is reported Unfortunately it does take some time for the credit bureau to update the tradeline I don't have any control over that.It is and always has been company policy to comply with the [redacted] and *** I can personally guarantee nothing had been said nor done to defraud this company or our client’s reputation If I can be of any further assistance, feel free to contact me at your earliest convenience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI just wanted to keep you updated on my case The other party (Nemos Collections) indicated on April 22, on the Revdex.com website "We will take the high road at this point and delete our tradeline from her credit due to the amount owing and it not being worth taking it to the next level." This still has not happened I checked my credit today and there have not been any attempts made by Nemos to correct this derogatory remark According to an attorney friend of mine, the collection company has days from the time they agree to remove the derogatory remark to do so This means they have less than a week to get this done Can you either pass this information on to Nemos Collections, or please re-open my complaint? The case is clearly not resolved if they did not follow-through with what they indicated they would do I am prepared to take legal action, but was advised to give them a last chance to do the right thing Thank you for your assistance! Regards, [redacted]
Very questionable collection practice threaten to file against your credit even though Next Care made a clerical mistakeThey also will not work with nextcare to resolve the issueSam C [redacted] actually tried to offer to have me pay a lower amount to close out the issue
This account was placed for collections on 6/1/due to non payment of the debt Insurance was billed, paid then recouped accordingly to the patient's policy When the patient came to the facility, they only provided [redacted] information [redacted] information was provided a while after the services were provided [redacted] was billed, they denied for timely filing My client appealed in June of 'and a response has not been provided Insurance has to be provided to my client in a timely manner Most insurances have a "timely filing" deadline in which they will pay a claim If the insurance information isn't provided, the debt is the patient's responsibility The insured also has the right to bill their insurance if they feel they have not been given their policy coverages Providers are not privy to the spectrum of coverage on an individuals policyProviders will file insurances as a courtesy, but they can't make the patient's insurance payPolicy coverages are between the insured and their insurance Providers may and will appeal on behalf of the patients, but that doesn't guarantee the outcome will be any different We have empathy for the situation and will help in any manner we can If the bill isn't paid and the debtor isn't willing to pay it, the account does get reported to the credit bureauIt is and always has been company policy to comply with the FDCPA and FCRA
We have reported to the credit bureaus as demanded but I have absolutely no control over how long it takes them to update I've also manually deleted AGAIN as of today's date
This letter is in response to your letter dated 3/ 18/on the above referenced issue.This is our position Collection agencies have to send an initial letter informing the debtor that they are in collectionsThe letter includes who they owe money to and how much money is owedAll of our letters have been approved by our attorney and the *** ( [redacted] )I've attached a copy of our letter that was sent to [redacted] as an exampleAll personal information is redacted due to privacyThis is a copy not an originalWe have a mail service that sends out mass mailings for us.To date we have not received a call or correspondence from [redacted] *** The first letter thatis sent goes to the last known address given to our clientSeveral bills have been sent to this same address from our client prior to collections.I 'm unsure what is meant by "signature nor required, stating my credit card would be charged." We aren't privy to any credit card information unless it is given to us by the cardholder , there hasn 't been any contact so I'm confused on this point.My question is why would a complaint be made to the Revdex.com without calling the agencythat sent the correspondence first? These questions could have been asked and answers givenSome of the insurance questions should have been presented to his insurance company Providers cannot make an insurance company pay, they can only bill and accept what they pay ,or don't payThe insured is responsible to make sure their insurance does what they have coverage for The providers have no idea what their patients individual policy provides.It is and always has been company policy to comply with the *** I can personallyguarantee nothing had been said to defraud this company or our client's reputation If l can be ofany further assistance, feel free to contact me at your earliest convenience cc: file