Nationwide

A little over years ago I had a natural gas line fail in my residenceThe next day when I turned on my gas stove and had a small explosionWhich ended up putting me in the hospital for a monthweeks of which I was in a drug induced coma as my lung had been burnedAfter getting out of the hospital and submitting a claim, yes the house was insured with Nationwide, They sent me $1,and canceled the insurance policyWhich barely paid for one of my ambulance ridesSo every time I see the nationwide commercial saying how they are on your side, it rather irritates me to say the leastIn my opinion nationwide is on no ones side but theirsI am now trying to pay off over $55,in medical bills, while I wasn't expecting them to pay the whole bill, the way it was handled was callous and a slap in the face

Over weeks on insurance claim no check mail delay maybe??
it took a week to get claim finalized, or days to hear from processing still without a vehicle after weeksTheir customer hit me should have had a check in days not to mention their unscrupulous valuation of my vehicle which was totaledI have progressive & usually week tops to get settled

*** *** ***
*** *** *** ** *** ***
*** *** ***
*** ** ***
*** *** ** ***
*** *** *** We are writing in response to your inquiry into *** ***’s claim. The claims associate assigned to the claim, *** ***h, spoke to *** *** on September and today September 24. We have explained what is needed to resolve *** ***’s claim.
Thank you for providing us with the opportunity to review the claim.
Sincerely,
*** *** ***
*** *** ***, AMCO Insurance Company
Phone: ###-###-####
***

*** *** nationwide insurance at *** *** *** *** *** **.gave me quote on my gmc denali months policy 0f $which I paid in full .Three months later I came to found out that *** *** has been deducting monthly premium of the same policy of my account for three months without my knowledge,when I contacted him on that matter he said it was an accounting error and it will be corrected as soon as possible.By the following month it happen again so this time I toally discontinued my policy and moved on with another company which made him very upset by taking me to debt collectors for an amount of $39.99.I had a really bad experience with nationwide insurance I will not recommend it to anyone

I am following up with you in regards to the above mentioned customer complaintI receivednotification of this customers concerns on 6/6/after I had already made contact andscheduled an appointment with Ms*** ***, who is our policyholder Judy ***s’daughterI met Ms
*** and her fiancé at *** Auto body on Tues 6/7/around 11:30am and reviewed some concerns in which Ms*** was presenting relative to repair quality asa result of her collision loss that occurred on 08/18/2015Ms*** pointed out some areas of concern on her mothers leased Toyota PriusIoffered to contact *** Rent a Car and provide a rental vehicle to Ms***, in an effort tohave *** Auto body remove the rear bumper cover from the Toyota Prius to repair it.I then called the local Avon branch of Enterprise, and was advised that there were no availablevehicles at that location nor at any of the local branches, until other customers returned some oftheir fleet vehicles that were out in serviceMs*** agreed to allow *** Rental todeliver an alternative vehicle to her place of employment the next morning, at which time I hadarranged for *** Auto body to pick up the Toyota Prius and bring to their shop for athorough inspectionMs*** left with a clear understanding of the next steps in this processMs*** returnedwithin several minutes to advise me that she just called the Lakewood *** branch andwas advised that they in fact have rental vehicles availableI then asked for the phone numberthat Ms*** called and I dialed the number and put my phone on speaker in an effort to allowMs*** to witness the conversation with EnterpriseI spoke with Josh at the Lakewood*** branch who stated they did not have any vehicles to rent until the following dayMs.*** witnessed that conversation and agreed to follow our agreed upon original planI followed up with phone calls to *** Auto body and *** all afternoon until around5:pm, at which time I was advised a customer returned a rental and that vehicle could beoffered to Ms***I followed up with Ms*** and advised her that she can drop off hermothers Toyota Prius at *** Auto body and pick up the rentalMs*** dropped offher mother’s vehicle and secured a rental vehicle on the evening of June 7, Ms***followed up with a call to me advising she secured a rental and dropped off the ToyotaPrius at *** Auto bodyI drove to *** Auto body on the morning of June 8, 2016,unannounced, and requested to see the Toyota Prius, along with all parts invoices fromthe completed repairs from the loss date of 08/18/During my inspection of the 2013Toyota Prius, I observed collision type damages that appeared to be caused after the initialrepairs were completed in October I called Ms*** and explained in detail my on-siteinspection findings and advised her that the damages of poor quality workmanship that she isconcerned of and claiming appear to be unrelated to the 08/18/loosThe damages appearto be a result of a more recent impact to the rear of her mothers Toyota PriusThedamages to the cover where it mounts to the left and right quarter panels as well as spider typecracks in the facia area, suggests some type of impact occurredMs*** disagreed andstressed again how much she felt that *** Auto body was not being honest with herI further explained to Ms*** that *** Auto body has agreed to perform all necessarycollision related repairs to the rear of her mothers Toyota Prius, at no additional expenseto the *** familyI offered to follow up with Ms*** after I return from vacation on June 20,2016, and address any concerns she may have, prior to turning in the lease vehicleMs***seemed ok with my resolution and thanked me for providing such thorough explanationsIt ismy understanding that Ms*** is ok with the resolution to this complaint and will follow upwith me directly in the event she has any further questions or concernsIf you have anyadditional questions please contact Customer Relations Coordinator Angela Shingary at *** or ***@nationwide.com

Please find my response next to nationwide response in brackets:
[Our records indicate Mr*** contacted our office on July 6,to apply for insurance
coverage for his pet
CodiBased on the information provided at the time of application, the policy was approved and became
effective July 20, 2015.]
That is correct First of all, thank you for responding to my complaint, as this is the first time
you (Nationwide) has given me a response other than 'your claim is under process'
[We received a claim on July 30, for the treatment dates of July 21,to July 24,The claim
submission included medical records from June 12, to July 24, The claim form stated "sclerosing
encapsulating peritonitis" as the diagnosisDue to the close proximity of the treatment date to the policy effective
date it was necessary to request complete medical records in order to determine claim eligibility]So what, accidents happen Along with my claim filed on July 30, 2015, I faxed sheets of detailed medical documents to
Nationwide I also included my pets first and last healthy pet exam These documents by themselves have been self
explanatory and should have been sufficient to process my claim I should not have been asked to clarify simple
statements that are already clear and especially when such clarifications directly impact in the claim to get unreasonably
delayed (and realize that all through this, my pet is fighting for its life due to an unfortunate accident)[After contacting our office to determine what was required to process his claim, Mr*** submitted information
dated August 10, clarifying his pet's last physical exam was performed on June 12, The information
was forwarded to Underwriting for review]Yes, but nothing happened after that I had to call Nationwide times for them to yet to again issue another so-called
'clarification'[Based on our review of the letter and medical records submitted, it was necessary to clarify the surgical findings
with the treating veterinarianA questionnaire was faxed on September 11, to *** *** ***
***, to the attention of Dr*** *** The review completion is pending the questionnaire from Dr.***
This is a serious problem Dr*** had provided very detailed information in her clinical notes exactly addressing the
concerns of the so called yet again clarification questionnaire Regardless, I contacted Dr***, and she confirmed that no such fax has been received by her I had to contact Nationwide yet again and the customer servicestated they will try faxing again Please realize, doctors are very important busy professionals (who play a life-saving role in lives of many), and their clinical notes should be treated as an artifact, and here I have to yet again run around various people and making sure my claim does not get stuck in oblivion (all for answering a question that they have already answered)and realize that all through this, I have here a sick dog, and his treatment has taken a back-seat while I struggle with the Nationwide on his very first claim It must be noted that I have to file subsequent claims as well, and more importantly I have to focus on the treatment of my pet who is fighting for its life due to the accident It is sad, that Nationwide has taken away the focus from my pets treatment and instead they have made me run around my insurance claim[Mr*** indicated in his desired settlement that we stop misleading other consumers with blatantly wrong
statementsWe are sorry Mr*** feels mislead and is dissatisfied with his policyWe do not believe we are
misleading to consumers and at the time of policy issuance mail a copy of the policy contract to the policyholder
to allow them time to review the terms and conditions Mr*** requested his policy be canceled after the claim is processedWe have accepted this complaint as his
written request to cancel and have canceled as of the date we received this complaint, September 11,The
cancellation of his policy will not impact any review of the claim submitted]
This is wrong "First" my claim has not been processed and fully re-imbursed (in fact it has not been re-imbursed at all)Further, I have to file subsequent claims as well And importantly if my premuim that I payed Nationwide is not re-imbursed (which it hasn't)
then my insurance should not to be cancelled But first, I want Nationwide to do its first job Nationwide sings over and over:
"Nationwide is on your (customers) side" Really? My pet is fighting for its life, and Nationwide is again and again
asking for simple (non-sensical) clarifications that are totally unwarranted I am highly disappointed yet again and dont
expect anything better from Nationwide I believe Nationwide does not have stomach to pay any claim, and it will continue
this game of issuing clarifications after clarifications and endlessly delay processing my claim, till either my pet passes
away, or I do, and then there will be no one left to address their clarifications and Nationwide can not only eat away the
premium I already paid, while easily claiming that their clarifications were never answered, and thus their master rationale
of their not paying any claim I am very disappointed.
***

To Whom It May Concern:
We have received the complaint referenced above from your officePlease accept this letter and
supporting documentation as our official responseWe have accepted liability on behalf of our insured for
this lossWe have been trying to get an itemized breakdown of the
damaged mailbox from ***
*** for the last months; this is Mrs***'s contractor
We have left messages every week since July and our last message was 1/29/We would like to
pay Mrs*** for her damage but need a breakdown as listed belowOnce we have this information we
can review it with our property department, for consideration of payment
) A breakdown showing the square footage of bricks
2) The amount of labor hours broken down by hours and hourly rate
3) The amount of mortar and material for the job
If you have any questions or need anything further please feel free to contact our office

Nationwide's response to this claim was very slow, and the situation was "resolved" before their response to the Revdex.com was even composed (Nationwide's response was dated March and we settled the claim on March 10.) Nationwide continued to refuse to inspect the vehicle or pay for it to be towed My husband and I were forced to pay out of pocket to have a towing company move our damaged vehicle to a "neutral location" so Nationwide's representative *** *** could re-inspect the car Upon ***' re-inspection he agreed with everything on ***'s estimate except for one item which he thought could be repaired instead of replaced However this item was minor and the rest of the estimated repairs totaled the vehicle This is frustrating, because had *** done a complete inspection on the vehicle the first time he looked at it, we would have never been in this situation This also makes me wonder if *** simply did a poor job on his initial inspection or if he had some motivation to have the car repaired instead of totaling the vehicle.?
Following our decision to pay for the vehicle to be towed, I spoke with ***' supervisor again During our telephone conversation he told me that *** had lied to us about what Nationwide would do if we sent our vehicle to *** As stated in our initial complaint, *** had told us that since he was barred from visiting ***'s offices if we had the vehicle sent there Nationwide would either need to assign a different adjuster to the claim or we would need to pay for a tow The option to "assign a different adjust to the claim" was a lie ***' supervisor said that *** "had" to lie to us about this, because if he told us the truth (that Nationwide would not re-assign the claim and we would need to pay out of pocket to have the vehicle towed for a supplemental inspection) it would be an improper influence on our decision of where to send the vehicle for repairs Nationwide should be ashamed for lying to their customers If for some legal or ethical reason they can't tell the truth about what their policies are related to certain companies (like ***) they should be following through on whatever they say So in my situation, if they "had" to lie to me and say they could re-assign the claim, then Nationwide should have re-assigned the claim like we asked them to What is most infuriating looking back on this situation is Nationwide insurance lied to me about their ability to re-assign my claim and when I asked them to do it they turned around and called both myself and my husbands liars I can't believe that any company would do business this way
Regards,
*** ***

Greetings dear Revdex.com staff;
I appreciate the response from Nationwide and it is the same issue I was explaining for them for over a week after the date of accidentFirst, I searched everywhere in *** *** and *** for a similar SUV matching my car regarding the make and year and never found any car below the price of $7000-10,Nationwide sent me some file by email showing price quote for similar pathfinder cars matching my car regarding the manufacture year and millage found at some car dealers in *** and *** and when I called them by phone I found that these cars were SOLD OUT almost a month ago! I worked very hard on this issue to find a car before the end date of the car rental that they offered to me and finally I found my current car Toyota 4Runner with almost the same millage BUT this car cost me $9,including the purchase price and some urgent maintenance work to make it running good as my wrecked car
The cash value that they estimated was unfair as I never found a matching car for a price lower than $7,that may/may need serious maintenance work, so the $4,that they issued for me is almost half price of what my car worthMy car was fully serviced and maintained at the best condition and I used to travel everywhere with it from *** to *** and *** without any little issue and on the day of accident I was heading *** because I was scheduled for an important appointment with the USCIS and because of that accident I missed this appointment and that affected potentially and negatively on my application and that was an additional damage that their insured client caused to me!!!
Thanks for Revdex.com and Nationwide BUT really this accident caused me a lot of financial hardship and I lost about $5,from my pocket just to get another matching car

June 9,
">
MsCatherine McLaughlin
Dispute Resolution
Revdex.com of Columbus Ohio
Dublin Road
Columbus, OH 43215-
Company Name: Nationwide Property & Casualty Insurance Company, NAIC #:
Revdex.com Complaint #:
Complainant: Kelly ***
NW Policy#: 5345V
Dear *** ***
This letter is in response to the inquiry we received on June 4, regarding the above referenced policyholder, *** ***
On December 2, the *** *** agency spoke with Ms*** when she contacted the office to notify them that she was officially the owner of the vehicle on policy *** and a spinoff policy *** was written in her name with the same coverage she had on the prior policy
There is a finding of no error as there has been no documented request for LOU/Rental coverage either on Ms***'s prior policy or on her current policy. When her vehicle was added to the policy, there also was no request for LOU/Rental coverage
In addition, we sent the inception declaration page to the member on December 18, It was mailed to the members address listed on the policy and a copy is attached. Also, a copy of the dec page of the policy is attached
If you have any additional questions, please contact me at ###-###-#### or ***
Best Regards,
*** ***
*** ***
Centralized Sales Operation and Support

Nationwide seemed very nice over the phoneI did not have an issues with the employees and how the job was performedMy issue is that a customer OF Nationwide hit MY vehicleSo a claim was filed but Nationwide refuses to cover the damages done to my vehicle because they favor their own customersTerrible experienceWhats the point of having insurance if I am going to get punished for using my own? Whats the point of having insurance if the person who caused the accident HAS insurance, But the insurance company will not do anything to cover damagesThanks for screwing me Nationwide

My father did consent to putting me on his policyThe paperwork that was supposedly mailed to me was never receivedWas it sent registered mail to verify a signature of receipt?
I had spoke to a representative from Nationwide named "***" x#### on/about 5/14/regarding the chargeShe explained that yes the policy was put into effect with no apparent signature/agreement in placeNationwide does not enforce any policy verbally like that is being stated aboveTherefore, she would backdate the policy to January to absorb the chargeNow all of a sudden, the charge still applies and Nationwide has no record of this conversationThat is bad business and should be dealt with accordinglyThey obviously assigned the policy without having proper documentation and coverageA Pennsylvania Insurance Commission complaint will follow this complaint as well
Regards
*** ***

I am a new customer of Nationwide bank I deposited an employment check into my account using mobile banking I was told that it would process in two business days I went to check my account yesterday and it was completely locked up I called and they said that my deposit needed to be verified My paycheck from a corporation needed to be verified I didn't argue, I simply asked how I could do this They told me that I needed to email a copy of my paystub to them I emailed them immediately I checked this morning and it is still locked So I called and they told me that it takes business days to process that I told them that I have written checks against that money They told me that the checks would be returned if the verification was not complete I asked them if they could please expedite the process They said no and they recommend that I contact the people I wrote a check to and tell them not to cash it until the verification was complete I told him as a new customer this is not the best first impression He basically told me sorry about my luck Now I run the risk of bouncing checks even though Nationwide has my money and will not release it

Thank you for the opportunity to respond to *** ***’s inquiry.
Roman';">Per notes from the *** *** ***, the named insured, *** *** went to the agency 12/9/to obtain a quote for auto insurance. The payment plan *** *** chose when he decided to bind coverage was the EFT pay plan. This plan required a down payment of 25% of the term premium, which was $284.85.
On 1/12/2015, *** *** phoned the agency to remove a vehicle from his policy. The policy premium decreased as a result of this change.
On 1/20/2015, there was a premium increase to the policy Victoria Automobile Insurance mailed *** *** a letter dated 12/9/requesting documentation that an incident from 11/15/under driver 2, *** *** was a “not at-fault” accidentThe requested information was not received, so the policy points were changed and backdated to the inception dateThe agency staff discussed this with *** ***, and he appeared to understand why the policy increased.
On 1/27/2015, *** *** went to the agency to sign a cancellation requestPrior to making the decision to cancel, he called and inquired about the cancellation processAt that time, he was informed that a mid-term cancellation would be subject to short-rating according to company guidelinesHe asked for further details regarding why and how this is calculated, and the agency explained. After several conversations with the agency staff about the process, *** *** elected to cancel his policy effective 1/27/2015.
The agency monitored the policy to ensure the cancellation processed timely. On 2/11/2015, they called *** *** to advise he would receive a refund of $19.20.
The agency preemptively informs their clients of the possibility of a balance after cancelling the policy mid-term. Short-rate cancellations are not processed at a agency level so there is no way for the agency to know if the clients will receive a bill or a refund until the cancellation is processedThe agency felt they maintained a good agent-client relationship with *** *** and kept him informed of policy changesEnclosed is a copy of the SC policy which outlines the short-rate process for mid-term cancellations.
If you have any further questions, please contact our Customer Relations at ###-###-####Sincerely,
*** ***
Centralized Sales Operations
Nationwide
###-###-####
***

This letter is in response to the inquiry received from your office on December 30, Our Policyholders, *** and *** ***, reported a claim with a Date of Loss of September 30,on October 1, for tenant vandalism*** *** Candice M*** contacted
Mr.*** on October 1, and arranged to have an Independent Adjuster inspect her home onOctober 6, A payment for the undisputed portion of the loss was issued on October 19, of$9,A payment for Loss of Rent was issued on November 4, of $2,and also onDecember 5, for $totaling $2,341.96.On November 2, Mr*** inquired about settlement for his AC unitOn November 6, 2015we advised him that we would need an inspection and report from an HVAC Technician to determine ofthe unit was in fact vandalized and if it could be repaired or replacedWe received an estimate from Mr.***'s HVAC Technician on November 11, The estimate lacked detail regarding how thedamages were caused and did not specify if the unit could be repairedWe advised Mr*** thatwe would need additional information on November 17, On December 3, Mr*** sent us an ernail advising us that he had another report thatanswered our questions however we misunderstood the correspondence and were not aware that therewas another report in placeWe continued to communicate with our Policyholder in December andattempted to contact their HVAC Technician a few times to discuss their findings but did not hear backfrom them until January 4, On that date we were able to confirm that the damages to the HVACwas in fact intentional and it did in fact need to be replacedIn light of that information we sent thepayment for the damaged HVAC system on January 5, for $5,If you require further assistance in this matter, please contact our *** *** ***, GerrieH***, toll-free at ###-###-####, Ext*** or by email at ***
Sincerely,
Pamela L*** ***

This letter is in
response to your request for information pertaining to the above file
Our records indicate the Auto policy renewed effective April 4, as $334.80. We received notice to cancel on May 1, effective April 28, 2015. The Auto policy was cancelled effective April 28, and a balance of $remains for coverage
The total charged for coverage from April 4, to April 28, was $80.30. A payment of $was received on April 1, 2015. There were two $service fees charged. The total charged of $plus $charged in service fees minus $total payment equals $charged for coverage provided up to the cancellation date of April 28,
Thank you for allowing me the opportunity to assist you and if you have any questions regarding the information I have provided you may contact me at #########*, Ext. *** or my email

Thank you for the opportunity to respond to the Revdex.com regarding policy number
*** for *** *** and to address her concerns about the policy
On 2/13/2015, *** *** purchased a six month insurance policy from the Right Answer Insurance Agency with a paid in full bill plan.
On 2/14/*** *** was sent her policy document, policy declarations page and ID card. The cancellation during policy period is outlined on page of the policy document provided, subheading of the General Policy Conditions. As stated “the refund will be computed in accordance with the short rate table and procedure, which is the unearned prorate premium X .90.”
On 4/29/*** ***’s cancellation was processed per her signed request effective 4/30/per the procedures outlined in her policy document. A return of premium check for $was sent on 5/1/to the address on file
I trust that I have addressed the issues within *** ***’s complaint. If I can be of further assistance, please contact me at ###-###-####
Sincerely,
*** ***
*** *** *** *** *** ***

*** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** * *** *** *** *** ***
*** *** ***
*** ** *** *** *** *** ***
class=""> This loss occurred on July 7, as stated by *** *** *** ***The *** was contacted by a Nationwide Claim Specialist on July 7, and temporary housing was providedNationwide *** *** *** contacted Mrs*** on 07/11/and discussed the contents portion of this loss*** *** *** responded to the loss where she met with the *** and inventoried the contents in the homeClaim Specialist offered mask to the *** asking if they wanted to enter the homeThey put the mask on and then decided they did not want to go into the houseClaim Specialist then asked them are there any valuables or anything you would like brought out to them and they stated no*** *** *** *** advised Claim Specialist they had everything they needed from the home and had no need to go inThe contents of the home were inventoried, sent to the *** and payment was issuedThe *** later contacted the Claim Specialist stating they had a jewelry box with expensive jewelry and a collection of arrowheads and civil war buttons that were located in what is identified as the third bedroomThe only room that was burned out of site was the son’s bedroom*** *** *** *** were advised all items in the room where they stated these items were was identifiable and the aforementioned items were not in the roomClaim Specialist reviewed her photos of the loss location and returned to the house which had been secured by the property to search for these items with negative results*** *** *** *** were advised of this and asked for proof of ownershipClaim Specialist asked the *** to provide documentation or photos of these itemsThe *** stated the arrowheads and civil war buttons were authentic and were appraisedThe *** submitted photos and values to NationwideUpon reviewing them it was obvious these documents/photos were printed from the internetWe spoke with the *** in reference to the documents submittedThey advised these documents were sent in because the original appraisal were located in the attic and burned in the fire along with any photosThey were then asked for the name and location where the appraisals were obtained and they advised they could not rememberAt this time no verification of ownership has been received

Obviously, someone does not know how to read doctor's notesThe note on 7/30/clearly states that she has laryngeal paralysis and that the lateral chest X-ray shows a cardiac silhouetteAt no place in the 7/30/notes was pneumonia even mentioned.
As I mentioned when I spoke to the rep, I never had these issues when it was VPI and now that it has been taken over by Nationwide, I am having issuesI am hugely disappointed in NationwideThey have lost a customer since I will not be insuring my new puppy with themI will also not recommend Nationwide to friends, family, and other dog training professionals.
So much for being a loyal customer for years
Regards, *** ***

*** *** ***
*** *** *** ** *** ***
*** *** ***
*** *** ***
*** ** ***
*** *** ***
*** *** ***
*** *** *** *** ***
*** *** ***
This letter is in response to the inquiry received from your office on 4/21/14. Please allow this correspondence to address the concerns raised in your correspondence.
This will follow up our previous correspondence to relative to this inquiry. In that communication, we had advised you that we had contacted our policyholder in an effort to eliminate duplications and address outstanding items. As a result of this contact an adjustment, payment for $12,was issued to Mrand Mrs*** on April 10, 2014.
After further review of the documentation provided to our policyholders, we were contacted by Mr*** with questions relative to some missed items and price adjustments. As a result of this inquiry, we reviewed the loss again with Mr***. This review resulted in an additional items, with a valuation of $4,083.16. As a result of this review, an additional actual cash value payment will be issued to our policyholder in the amount of $4,083.16.
Pursuant to your inquiry, the additional review has been completed with Mr***, and full actual cash value payment of the additional $4,made at this time as of April 23, 2014. We have been able to work proactively with Mr*** to address and resolve these supplemental items.
While we can appreciate that you do not agree with our decision to discontinue your homeowner insurance coverage with our company, regretfully we do not have another option to offer you at this timeOur homeowner insurance program is available to a preferred market only
Of greatest importance, you purchased an insurance policy from our company and there was coverage applicable for the fire loss you sustained. It cannot be assumed after having a substantial loss that the same type of coverage and premium would continue to be offered. As mentioned before, we have a duty to our mostly loss free customers to maintain a competitive rate for them. We cannot assume that you will not incur another loss in the near future.
Should you have any further questions, please contact us.
Or, if you require further assistance in this matter, please contact our Customer Relations Coordinator, *** *** at ###-###-#### or by email at ***
Sincerely,
*** *** ***Western Claims ZoneAMCO Insurance CompanyPhone: (###-###-####)Email Address: ***