Native Decisions

Initial Business Response / [redacted] (1000, 10, 2015/12/17) */ We will give the customer back a refund and stop his newspaper Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/12/23) */ Final Consumer Response / [redacted] (2000, 13, 2015/12/23) */

We have not delivered the product to this customer

I will mail a gift card to her right away Thanks,

Initial Business Response / [redacted] (1000, 10, 2016/05/03) */ We have contacted Ms [redacted] and restarted her subscription and will be sending her the $gift cardWe will make sure Ms [redacted] get the full amount of her subscription [redacted] VP of Consumer sales and Marketing Initial Consumer Rebuttal / [redacted] (3000, 17, 2016/06/15) */ This is regarding my original complaint #XXXXXXXXI still have not received any contact from the newspaper, and I still have not received a newspaperMy case is closed, but it still has not been resolvedCan you please check again and try to help me? I did update my phone number, but my email is still the same Make an adjustment for the lack of papers, through the time period they should have been deliveredAnd my gift card

Initial Business Response / [redacted] (1000, 10, 2016/07/14) */ We would be happy to give Kelly months at no charge of the Sunday newspaperI will also put a note on her account that she does not want the extra premium editions in the future Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/07/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/01/19) */ Refund request has been sent to business office for payment Initial Consumer Rebuttal / [redacted] (4200, 9, 2016/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Have not got a respond as of yet

Final Consumer Response /* (2000, 6, 2015/08/25) */
Today, August 21, I received a check form *** *** *** , Pittsford, NY in the amount of my refund of $Since I have received my refund I consider this closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Dear Sir, It has now been over weeks since The State Journal Register replied to my complaint and said they would send me the *** gift card right away and I still have received NOTHING No gift card, no e-mail requesting information to get it to me, nothingWill you please follow up with them again? Thank you. *** ***

We have a contacted Mrs*** and have sent her $gift card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

We have talked to *** *** and refunded the amount she paid

Initial Business Response /* (1000, 10, 2016/07/14) */
We would be happy to give Kelly months at no charge of the Sunday newspaperI will also put a note on her account that she does not want the extra premium editions in the future
Initial Consumer Rebuttal /* (2000, 12, 2016/07/19)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/12/17) */
We will give the customer back a refund and stop his newspaper.
Initial Consumer Rebuttal /* (3000, 12, 2015/12/23) */
Final Consumer Response /* (2000, 13, 2015/12/23) */

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The problem is, it is now more than a week since...

the party said they would send the card and I still have not received anything.  So, I'm still waiting for the problem to be solved.   [redacted]

Initial Business Response /* (1000, 5, 2016/01/19) */
Refund request has been sent to business office for payment.
Initial Consumer Rebuttal /* (4200, 9, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Have not got a respond as of yet

I will mail a gift card to her right away.   Thanks,

We will call Mr. [redacted] and make sure understands the reason he may have been charged twice is we have special premium editions.  Here is the disclaimer that is on all the matierals.  We will also make sure Mr. [redacted] does not get charged for these products in the future if he does not...

want them.  And we will give him some credit.  Here is the disclaimer on all our materials.  Not valid with any other offer.  Offer valid to households that have not subscribed in the past 30 days.  Print delivery available within the newspaper distribution area only.  By submitting your address and/or email, you understand that you may receive promotional offers from GateHouse Media and its related companies.  You may unsubscribe from receiving any such offers at any time by emailing [email protected]. Price does include one-time non-refundable $6.95 activation fee for new subscribers. The advertised price does not include additional charge of up to $5.00 for each premium edition.  Premium editions are published to provide additional information and value.  Rather than bill you up to $5.00 for each premium edition, you agree that the length of your subscription will be shortened in proportion to the value of the number of premium editions published and delivered to you during your subscription period, unless you elect to be billed separately for premium editions by contacting Customer Service a-217-788-1440.  The timing of the publication and delivery of premium editions is variable.  There will be no more than 2 premium editions published each month during the subscription term. .All subscriptions must be prepaid by check or credit card.  Offer expires 12-31-18.  Please review Terms and Conditions of Offer for further details about premium edition charges and your payment options by visiting premiums.sj-r.com or by contacting Customer Service at 217-788-1440.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.The consumer received the gift card.

Initial Business Response /* (1000, 10, 2016/05/03) */
We have contacted Ms. [redacted] and restarted her subscription and will be sending her the $10 gift card. We will make sure Ms. [redacted] get the full amount of her subscription.
[redacted]
VP of Consumer sales and Marketing
Initial...

Consumer Rebuttal /* (3000, 17, 2016/06/15) */
This is regarding my original complaint #XXXXXXXX. I still have not received any contact from the newspaper, and I still have not received a newspaper. My case is closed, but it still has not been resolved. Can you please check again and try to help me?
I did update my phone number, but my email is still the same.
Make an adjustment for the lack of papers, through the time period they should have been delivered. And my gift card.