Initial Business Response /* (1000, 12, 2016/01/04) */
[redacted]Document Attached[redacted]
Dear Mr. [redacted]:
This letter comes to your attention in response to your complaint received from the Revdex.com on December 2, 2015. Please be advised that your correspondence was handled as a...
"Qualified Written Request", "Notice of Error" or "Request for Information" under the Real Estate Settlement Procedures Act ("RESPA"). In your correspondence, you expressed dissatisfaction with the level of service received from PrimeLending. You also expressed concern with receipt of multiple Notice of Transfer letters and requested the final transfer status of your loan. Thank you for bringing this matter to our attention.
Please accept our sincere apology for any services received that did not meet your expectations. Our records indicate that your loan was transferred to [redacted] Trust Serviced by [redacted] effective December 1, 2015. Please be advised that all late charges were waived and no adverse credit reporting was reported during this process. A copy of the Notice of Transfer letter has been enclosed for your reference.
Thank you for the opportunity to be of service. We are in hopes that our response concludes this matter. If you have any additional questions or concerns, please contact me at (XXX) XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 14, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 12, 2016/01/04) */
[redacted]Document Attached[redacted]
Dear Mr. [redacted]:
This letter comes to your attention in response to your complaint received from the Revdex.com on December 2, 2015. Please be advised that your correspondence was handled as a...
"Qualified Written Request", "Notice of Error" or "Request for Information" under the Real Estate Settlement Procedures Act ("RESPA"). In your correspondence, you expressed dissatisfaction with the level of service received from PrimeLending. You also expressed concern with receipt of multiple Notice of Transfer letters and requested the final transfer status of your loan. Thank you for bringing this matter to our attention.
Please accept our sincere apology for any services received that did not meet your expectations. Our records indicate that your loan was transferred to [redacted] Trust Serviced by [redacted] effective December 1, 2015. Please be advised that all late charges were waived and no adverse credit reporting was reported during this process. A copy of the Notice of Transfer letter has been enclosed for your reference.
Thank you for the opportunity to be of service. We are in hopes that our response concludes this matter. If you have any additional questions or concerns, please contact me at (XXX) XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 14, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)