Native Information Systems

Order ***Customer was issued a refund of $(full refund- including shipping) for order number ***This order was placed in error due to a miscommunication when the order was placed over the phoneRecStuff.com assumed the responsibility for this mistake and issued the customer a full refund.Order ***Customer was credited $(partial refund) for order ***This order was placed by the customer in errorBecause of this error, Initial freight charges (what we paid to ship the order) were not refunded, and a restocking fee of 25% was applied to the order because all (4) of the wheels were returned damaged and in a condition where they could not be re-soldIn an attempt to work with the customer, RecStuff.com covered the return shipping costs of this order (even though it was placed in error by the fault of the customer)We believe in providing fair and safe transactions for all of our customers

In an attempt to satisfy the customer's claims, RecStuff.com will refund the customer in full for both ordersWe strive for easy and fair transactions

Order [redacted]Customer was issued a refund of $161.15 (full refund- including shipping) for order number [redacted]. This order was placed in error due to a miscommunication when the order was placed over the phone. RecStuff.com assumed the responsibility for this mistake and issued the...

customer a full refund.Order [redacted]Customer was credited $80.95 (partial refund) for order [redacted]. This order was placed by the customer in error. Because of this error, Initial freight charges (what we paid to ship the order) were not refunded, and a restocking fee of 25% was applied to the order because all (4) of the wheels were returned damaged and in a condition where they could not be re-sold. In an attempt to work with the customer, RecStuff.com covered the return shipping costs of this order (even though it was placed in error by the fault of the customer). We believe in providing fair and safe transactions for all of our customers.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This company provided more screw-ups than needed services. If I knew they were going to screw me out of the amount of money they have, I would have kept the rims. They say the rims are unsellable (if they were the correct size would have helped) but I'm sure they will still sell them and make money. If their sales representative don't know what they are selling over they phone the web site isn't much better.
Regards,
[redacted]