Native Supply Reviews (%countItem)
Native Supply Rating
Address: 6304 Benjamin Rd STE 503, Tampa, Florida, United States, 33634-5128
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Address: 6304 Benjamin Rd STE 503, Tampa, Florida, United States, 33634-5128
Web: |
|
Add contact information for Native Supply
I have not received an update of any sort from an order I placed on Feb. 18, 2020. Not have I received the package
I made a purchase of about 41 dollars on February 18, 2020. The shipping policy stated that I was supposed to receive the package via standard shipping through USPS (2-3 business days). Further, I have contacted the company via email, Instagram, Facebook and Twitter and have not Received a response in regards go my package.
At this point- I would like a refund and the merchandise I ordered and maybe a gift card for the amount of my purchase. I was honestly looking forward to rocking this gear. Given- it's the first Christian based company I decided to buy clothing from.
Dear ***,
Thank you or sharing your thoughts with us. It seems your complaints listed here are more due to you being unfamiliar with our company and its policies. It's my desire to further clear this up for you, on top of what our customer service team has already done.
I understand that the first time you reached out to our customer support team was this past Saturday (2/22). As a small business, we do not yet have the resources of a massive company (ie: Amazon, etc) to staff through the weekend. However, upon our team being back in the office on Monday morning (2/24), your inquiries were responded to in full before 11:00am EST. While you felt that you had been ignored, you were actually responded to within our first 3 hours back in the office after the weekend.
Your complaint also states that our company policy is that you will receive the item in 2-3 business days. Unfortunately, it seems that you misunderstood the information given during the checkout process. Our policies show that it typically takes 2-3 business days for orders to be processed and shipped, and then another 2-3 business days for the items to arrive at your address, depending on your location inside the United States.
All in all, this seems more of a misunderstanding than any wrongdoing on the part of our company. We hope this has brought you further clarification as to the issues you mentioned. Please let us know if you have any other questions. We look forward to serving you in the future.
We appreciate you!
The facebook page for https://www.facebook.com/pg/nativesupplyshop/about/?ref=page_internal advertises my home number, so I'm getting excessive calls. I have posted this notice on the facebook page, but they have not removed nor responsed.
Billing Adjustment For them to post their real contact #
Ms., we apologize for the inconvenience caused by the switch of telephone numbers between our small business and your personal line. This issue has been addressed with our team and our new number has been listed. Moving forward you should not receive any calls with regards to our business. Should you have any questions or concerns, please feel free to reach out to me personally so I can best serve you. Thank you for your grace in bringing this issue to our team. We appreciate you!