NATiVE

Hi there, We are sorry for any confusionI looked into your case and saw that you had separate subscriptionsAlthough you started a new subscription on 3/21, you had previously opted into a recurring order (subscription), which renewed at the cadence you chose, which happened to land on 3/I agree it is non-ideal that these dates are so close together! As a courtesy, I've refunded your $for the 3/subscription renewalYou should see the credit appear in 3-days Our subscriptions are oinstead of opt-out - as our goal is to be as transparent as possible! We are sorry the timing of yours did not work out Both of your subscriptions have been canceledIf you were to create new ones, you can always write it and have us combine them since having only one subscription may be easier to manageAlternatively, some customers prefer to use the non-subscription option, and just order each time they need a bar Thanks again for being a customer Best, Team Native

I am familiar with this customer While there was a mistake made during the installation of the system, the issue was in no way a safety concern and only impacted the production of her system We worked with the customer to remedy the issue and offered to cover the lost production The customer did contact us again after we committed to reimbursement, upset that the check had not been received yet I personally responded to her and explained that it was in queue to be processed during the next check run (we don't cut checks on a daily basis) I also followed up with the client at the end of May to offer an apology (from an owner of the company) for the hiccups during the system install Also to get additional feedback Regarding the System Monitoring - During the Sales Process the customer asked our consultant for the best possible price, so Monitoring was not included The customer was informed during the troubleshooting of the system that monitoring was available, and what the cost would be I also reiterated the cost during my follphone calls The customer is not out any money from lost production (reimbursement has been issued) If the customer would like monitoring, that can be provided, but the customer would need to pay for it Let me know if I can provide any further information regarding this complaint Thank you, [redacted] ***

We'd be happy to send the customer a free travel size We've reached out to her to ask her what scent she'd like, and once she responds, we'll send it out!

Terrible experience with their sales staff Be sure to read everything they send you very closely, especially before signing Two sales different sales people sent proposals with mixed info on system output, design and costVery long story but watch out We really wanted solar and I think they were taking advantage, hoping we would disregard our common senseThey came recommended from friends but either I had bad luck or they aren't the company they used to be

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Kim ***

Hi there,
We are sorry for any confusion. I looked into your case and saw that you had 2 separate subscriptions. Although you started a new subscription on 3/21, you had previously opted into a recurring order (subscription), which renewed at the cadence you chose, which happened to land on 3/31. I...

agree it is non-ideal that these dates are so close together!
As a courtesy, I've refunded your $10 for the 3/31 subscription renewal. You should see the credit appear in 3-5 days. 
Our subscriptions are opt-in instead of opt-out - as our goal is to be as transparent as possible! We are sorry the timing of yours did not work out.
Both of your subscriptions have been canceled. If you were to create new ones, you can always write it and have us combine them since having only one subscription may be easier to manage. Alternatively, some customers prefer to use the non-subscription option, and just order each time they need a bar. 
Thanks again for being a customer.
 
Best,
Team Native

I am familiar with this customer.   While there was a mistake made during the installation of the system, the issue was in no way a safety concern and only impacted the production of her system.  We worked with the customer to remedy the issue and offered to cover the lost...

production.   The customer did contact us again after we committed to reimbursement, upset that the check had not been received yet.  I personally responded to her and explained that it was in queue to be processed during the next check run (we don't cut checks on a daily basis).   I also followed up with the client at the end of May to offer an apology (from an owner of the company) for the hiccups during the system install.  Also to get additional feedback.   Regarding the System Monitoring - During the Sales Process the customer asked our consultant for the best possible price, so Monitoring was not included.  The customer was informed during the troubleshooting of the system that monitoring was available, and what the cost would be.  I also reiterated the cost during my follow-up phone calls.   The customer is not out any money from lost production (reimbursement has been issued).  If the customer would like monitoring, that can be provided, but the customer would need to pay for it.   Let me know if I can provide any further information regarding this complaint.   Thank you, [redacted]

I am familiar with this customer.   While there was a mistake made during the installation of the system, the issue was in no way a safety concern and only impacted the production of her system.  We worked with the customer to remedy the issue and offered to cover the lost production....

  The customer did contact us again after we committed to reimbursement, upset that the check had not been received yet.  I personally responded to her and explained that it was in queue to be processed during the next check run (we don't cut checks on a daily basis).   I also followed up with the client at the end of May to offer an apology (from an owner of the company) for the hiccups during the system install.  Also to get additional feedback.   Regarding the System Monitoring - During the Sales Process the customer asked our consultant for the best possible price, so Monitoring was not included.  The customer was informed during the troubleshooting of the system that monitoring was available, and what the cost would be.  I also reiterated the cost during my follow-up phone calls.   The customer is not out any money from lost production (reimbursement has been issued).  If the customer would like monitoring, that can be provided, but the customer would need to pay for it.   Let me know if I can provide any further information regarding this complaint.   Thank you, [redacted]