We appreciate theopportunity to address this matter, as customer satisfaction is our toppriority. [redacted] completed his order at [redacted]on 5/2/2015 for a 30 day supply of our product, TestoMax 200. Thecustomer has the right to...
sign up for a one time shipment or to be enrolled inthe preferred customer program. [redacted] decided to enroll in the preferred customerprogram which would ship him a 30 day supply every 30 days until they contactus to cancel. The customer also has theoption to sign up for the online Rick Cannon Newsletter. This is free for the 1stmonth and $79.80 every 30 days thereafter. All customers are required to checka box prior to order submission indicating that they have read, understand andagree to the Terms and Conditions of the offer(s). We deeply apologize if [redacted] feels the terms were not presented in a clear of enough format but allcustomers are required to provide consent by selecting a check a box prior toorder submission indicating that they have read, understand and agree to thefull Terms and Conditions of the offer. If the customer selectsthe preferred customer program the Terms and Conditions state that the customerwill be charged a fee of $$69.95 plus applicable taxes and shipping for a 30day supply of the product. The customer will then have 30 days to evaluate theproduct and if they are not satisfied, can call our customer service and incurno further charges. If the customer requests to return themerchandise for a credit within 90 days, we will issue a Return MerchandiseAuthorization (RMA) number so that the customer may return the unused portionof the product. The Terms and Conditions also clearly state thatthis offer is on an automatic shipping basis and that a fresh new 30 day supplywill be shipped every 30 days from the date of order until the customercontacts our customer support department to customize or cancel theirorder. Upon furtherinvestigation we found there was an isolated system error causing [redacted] tobe charged 3 times for the Rick Cannon Newsletter on 6/1/2015. The only othercharge on 6/1/2015 was $76.90 for a fresh new 30 day supply being shipped, dueto being enrolled in the preferred customer program and not contacting ourcustomer support department.[redacted] has nevercontacted our customer support department. We would have been more than happyto rectify this error with a phone call or some kind of notification from the customer.Unfortunately, we have hundreds of orders processed daily and would have no wayof knowing this occurred without contact from [redacted]. In the interest ofmaintaining customer goodwill, we have credited [redacted] for 3 amounts of$79.80 and 1 amount of $76.90. [redacted] will see these credits within the next1-5 business days. [redacted]’s account has been canceled and he will notreceive any further shipments or billings. We hope that this resolutionsatisfies [redacted]’s complaint, and sincerely apologize for any confusion orinconvenience that may have been experienced. If there is anything else we cando to assist in this matter, please contact us directly.
We appreciate theopportunity to address this matter, as customer satisfaction is our toppriority. [redacted] completed his order at [redacted]on 5/2/2015 for a 30 day supply of our product, TestoMax 200. Thecustomer has the right to...
sign up for a one time shipment or to be enrolled inthe preferred customer program. [redacted] decided to enroll in the preferred customerprogram which would ship him a 30 day supply every 30 days until they contactus to cancel. The customer also has theoption to sign up for the online Rick Cannon Newsletter. This is free for the 1stmonth and $79.80 every 30 days thereafter. All customers are required to checka box prior to order submission indicating that they have read, understand andagree to the Terms and Conditions of the offer(s). We deeply apologize if [redacted] feels the terms were not presented in a clear of enough format but allcustomers are required to provide consent by selecting a check a box prior toorder submission indicating that they have read, understand and agree to thefull Terms and Conditions of the offer. If the customer selectsthe preferred customer program the Terms and Conditions state that the customerwill be charged a fee of $$69.95 plus applicable taxes and shipping for a 30day supply of the product. The customer will then have 30 days to evaluate theproduct and if they are not satisfied, can call our customer service and incurno further charges. If the customer requests to return themerchandise for a credit within 90 days, we will issue a Return MerchandiseAuthorization (RMA) number so that the customer may return the unused portionof the product. The Terms and Conditions also clearly state thatthis offer is on an automatic shipping basis and that a fresh new 30 day supplywill be shipped every 30 days from the date of order until the customercontacts our customer support department to customize or cancel theirorder. Upon furtherinvestigation we found there was an isolated system error causing [redacted] tobe charged 3 times for the Rick Cannon Newsletter on 6/1/2015. The only othercharge on 6/1/2015 was $76.90 for a fresh new 30 day supply being shipped, dueto being enrolled in the preferred customer program and not contacting ourcustomer support department.[redacted] has nevercontacted our customer support department. We would have been more than happyto rectify this error with a phone call or some kind of notification from the customer.Unfortunately, we have hundreds of orders processed daily and would have no wayof knowing this occurred without contact from [redacted]. In the interest ofmaintaining customer goodwill, we have credited [redacted] for 3 amounts of$79.80 and 1 amount of $76.90. [redacted] will see these credits within the next1-5 business days. [redacted]’s account has been canceled and he will notreceive any further shipments or billings. We hope that this resolutionsatisfies [redacted]’s complaint, and sincerely apologize for any confusion orinconvenience that may have been experienced. If there is anything else we cando to assist in this matter, please contact us directly.