Natural Cleanse

Dear [redacted], Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on August 25, 2014. Our organization takes all consumer complaints seriously. We strive to provide...

outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.   MERCHANT RESOLUTION:   Online Product Offers would like to apologize for the difficulty [redacted] experienced trying to reach our Customer Service department. We are unable to issue refunds for bank fees. But as a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refunds for the product related charges back onto [redacted]’s VISA ending [[redacted]], as detailed below: Order # :Order Date:Product:Refund Amt:Refund Date:Transaction ID:[redacted]16-Aug-2014[redacted]$84.9728-Aug-2014[redacted]

20-Aug-2014Natural Cleanse$74.9528-Aug-2014[redacted]

$159.92<total refund> We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. Sincerely, [redacted]Consumer Advocate ServicesPhone: [redacted]

Fax: [redacted]Email: [redacted]

 Online Product Offers[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 I am not satisfied with the resolution because I did not authorize them to charge my account and because of that o have an over draft fee.I don't think it fair your company still have bank information and can charge my account any time the feel like it.until I get my fee 29.00 back then I will be satisfied.

Regards,

Online Product Offers appreciates the opportunity to respond to the concerns presented In Case #[redacted] submitted by [redacted] on December 18, 2014 Our organization takes all consumer complaints seriously. we strive to provide outstanding customer service for every sale so we are always...

alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us.We are committed to going above and beyond to ensure our customers are treated fairly by our company.MERCHANT RESOLUTION:As a measure of willingness to provide outstanding customer service, Online Product Offers has Issued the following refunds to [redacted],$244.87

July 17, 2014

Ms. [redacted]

Revdex.com

9pt;"> 

RE: Revdex.com Case #[redacted]

 

Dear Ms. [redacted],

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on July 17, 2014.

Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

MERCHANT RESOLUTION:  

The website from which this order was placed clearly states that the product is sent for a trial period - a specific number of days - in which to try the product; [redacted] is offered on a 14-day trial & the Natural Cleanse on an 18-day trial. The trial periods begin on the date which the orders are placed. After the trial periods are over there is a charge for the full retail cost of the 30-day supplies of products sent when the orders were placed. Our Terms & Conditions clearly state the same information.

As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refunds back onto [redacted]’s [redacted]], as detailed below:

Order # :

Order Date:

Product:

Refund Amt:

Refund Date:

Transaction ID:

[redacted]

16-Jun-2014

[redacted]

$30.00

11-Jul-2014

[redacted]

$54.97

17-Jul-2014

[redacted]

$84.97

[redacted]

20-Jun-2014

Natural Cleanse

$30.00

11-Jul-2014

[redacted]

$44.95

17-Jul-2014

[redacted]

$74.95

 

We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 

Sincerely,

Consumer Advocate Services

Phone: [redacted]

Fax: [redacted]

Email: [redacted]

RE: Revdex.com Case #[redacted] Dear Ms. [redacted], Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted], submitted by [redacted] on January 7, 2014. Our organization takes all consumer complaints seriously....

We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.   MERCHANT RESOLUTION:   On Monday, January 6, 2013, an Online Product Offers call center representative issued refunds back onto [redacted]’s VISA ending [####] as detailed below: Order #[redacted] -- $2.99 – 1/6/2014 – Transaction ID: [redacted]Order #[redacted] -- $0.99 – 1/6/2014 – Transaction ID: [redacted] Online Product Offers is unable to compensate for overdraft fees associated with any customer’s bank account. We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. Sincerely, [redacted]Consumer RelationsPhone: ###.###.####Fax: ###.###.####Email: [redacted]Online Product Offers[redacted](###) ###-####

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted], submitted for [redacted] on December 18, 2013.

 Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service...

for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

 MERCHANT RESOLUTION:  

 On Monday, December 23, 2013, Online Product Offers issued refunds back onto [redacted]’s Visa ending [####] as detailed below:

 Order #[redacted] -- $84.97 – 12/23/2013 – Transaction ID: [redacted]
Order #[redacted] -- $74.99 – 12/23/2013 – Transaction ID: [redacted]
 We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 

 

Sincerely,

Consumer Relations

Phone: ###.###.####

Fax: ###.###.####

Email: [redacted]

 

Online Product Offers

Customer Service is terrible. They would not give me information such as tracking numbers for shipments that I asked for. I am having to go through my credit card company as we speak to try and get my refund because I couldn't reach anyone by phone, and I didn't get an email response. I would suggest keep your money and do not buy from this company!!!!

Dear Dispute Resolution Consultant,   Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted]...

submitted by [redacted] on December 8, 2014.   Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.     MERCHANT RESOLUTION:     As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refunds to [redacted], as detailed below:  
Order # : Order Date: Product: Refund Amt: Refund Date: Check:
[redacted] 1-Dec-2014 Slendera $72.02 17-Dec-2014 [redacted]

$72.02 <total refund amt>
    We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know.  Sincerely,

RE: Revdex.com Case #[redacted]Dear Ms. [redacted],Online Product Offers appreciates the opportunity to respond to the rebuttal submitted by [redacted] on January 8, 2014 regarding Case #[redacted].MERCHANT RESOLUTION:  As previously stated, Online Product Offers is unable to compensate for personal overdraft fees associated with a customer’s bank account. We consider Case #[redacted] closed. Sincerely,[redacted]Consumer RelationsPhone: ###.###.####Fax: ###.###.####Email: [redacted]Online Product Offers[redacted](###) ###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted], submitted by [redacted] on January 5, 2014. Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are...

always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  MERCHANT RESOLUTION:  On Monday, January 06, 2014, Online Product Offers issued refunds back onto [redacted] ending [[redacted]] as detailed below:• Order #[redacted] -- $12.97 – 1/6/2014 – Transaction ID: [redacted]• Order #[redacted] -- $12.95 – 1/6/2014 – Transaction ID: [redacted]We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. Sincerely,[redacted]Consumer Relations

These people are scammers. They cover themselves with the fine print but ultimately they are making very misleading advertising which has clearly tricked a lot of online consumers (as I have seen from googling complaints about them). My mother was a victim of this scam. They say you have won the chance for a free 18-30 day trial and only have to pay the shipping of $4.95 to receive the product. Within 14days they charged my mother's credit card a further $84.95. Only because I am wary of anything online that says you can get something for free, I read my mother's email from the company and had her check with her credit card company - this is when she found out they had charged her the full amount of the product before she even received the supposed free trial!

Anyway, unbeknownst to her, they had signed her up for a membership which would have meant they would have charged her credit card $98.95 a month and sent her more product. Albeit she did not read the fine print and believed it was a free trial on face value. This is what they are banking on, literally! I have read many people who were taken in by this scam. They may be clever enough to do it legally but there really should be charges for such companies who are knowingly, misleading the public. It is disgraceful!

Submitted Response 11/21/2014

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted], submitted for [redacted] on December 20, 2013.

 

Our organization takes all consumer complaints seriously. We strive to provide outstanding customer...

service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

 

MERCHANT RESOLUTION:  

 

On Monday, December 23, 2013, Online Product Offers issued a refund onto [redacted]’s [redacted] ending [[redacted]], as detailed below:

 
Order #[redacted] -- $84.97 -- 12/23/2013 – Transaction ID: [redacted]

Order #[redacted] -- $74.99 – 12/23/2013 – Transaction ID: [redacted]
 

 We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 

 

Sincerely,

 

Consumer Relations

Phone: ###-###-####

Fax: ###-###-####

Email: [redacted]

 

Online Product Offers

###-###-####

February 10, 2014

Ms. [redacted]

Revdex.com

9pt;"> 

RE: Revdex.com Case #[redacted]

 

Dear Ms. [redacted],

 

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on February 7, 2014.

 

Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

MERCHANT RESOLUTION:  

Online Product Offers would like to provide tracking confirmation from [redacted] which verifies that product was delivered October 5, 2013. [redacted]’s issuing bank filed a dispute against the $84.97 charge associated with Order #[redacted] which settled in the merchant’s favor. Despite winning the dispute, as a measure of our willingness to provide outstanding customer service Online Product Offers has issued the following refunds back onto [redacted]’s [redacted] ending [[redacted]] as detailed below:

 

Order # :

Order Date:

Product:

Refund Amt:

Refund Date:

Transaction ID:

[redacted]

16-Oct-2013

Slendera

$84.97

10-Feb-2014

[redacted]

20-Oct-2013

Natural Cleanse

$74.99

10-Feb-2014

[redacted]

 

We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 

Sincerely,

 

 

Consumer Advocate Services

Online Product Offers

January 28, 2014

Ms. [redacted]

Revdex.com

9pt;"> 

RE: Revdex.com Case #[redacted]

 

Dear Ms. [redacted],

 Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on January 28, 2014.

 Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

 MERCHANT RESOLUTION:  

 Online Product Offers has issued the following refunds back onto [redacted]’s [redacted]] as detailed below:

 

Order # :

Order Date:

Product:

Refund Amt:

Refund Date:

Transaction ID:

[redacted]

 

 We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 

Sincerely,

Consumer Advocate Services

Online Product Offers

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed...

appear below.Good Afternoon:I do not consider this complaint resolved.  I ordered 1 product online & cancelled 3 days later, then I received 4 products.  I filed a complaint through Revdex.com.  I received a call on 11-10-14 at 10:40 am from Online Offers [redacted]) regarding my complaint through the ** Revdex.com, but the lady couldn't tell me which company she represented, since they handle these issues all the time for several companies.  She stated that they would issue a refund for $79.95 + $2.95 shipping and handling to my card (since they can only issue 1 month back to the card) and that they would have to issue a checks for the other $79.95, $74.95 and $2.95 to reimburse me completely.  She verified my new address, since the product shipping address (my old address) is different than the address listed on my complaint.  I asked her if she wanted me to send the product back, since it was still in the shipping package & she stated, "No.".I have not received any checks from this company, which goes to show just how much of a scam they are!Sincerely,[redacted]Sent from my iPad

Dear Dispute Resolution Consultant,

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted]...

submitted by [redacted] on September 29, 2014.

 

Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

 

MERCHANT RESOLUTION:  

 

As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refunds back onto [redacted]’s [redacted]], as detailed below:

 

 

Order # :

Order Date:

Product:

Refund Amt:

Refund Date:

Transaction ID:

 

 

[redacted]

8-Sep-2014

Slendera

$59.47

29-Sep-2014

[redacted]

 

$25.50

30-Sep-2014

[redacted]

 

$84.97

 

 

[redacted]

12-Sep-2014

Natural Cleanse

$52.46

29-Sep-2014

[redacted]

 

$22.49

30-Sep-2014

[redacted]

 

$74.95

 

 

 

$159.92

<-- total amount refunded

 

 

We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 

Sincerely,

 

Consumer Advocate Services

Phone: ###-###-####

Fax: ###-###-####

Email: [redacted]

 

Online Product Offers

###-###-####

January 14, 2014Ms. [redacted]Revdex.com [redacted]RE: Revdex.com Case #[redacted]Dear Ms. [redacted],Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted], submitted by...

[redacted] on January 10, 2014. Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  MERCHANT RESOLUTION:  On Tuesday, January 14, 2014, Online Product Offers issued refunds back onto [redacted]’s [redacted] ending [[redacted]] as detailed below:• Order #[redacted] -- Order Date 9/28/2013– $84.97 – Transaction ID: [redacted]• Order #[redacted] -- Order Date 10/2/2013 --$74.99 – Transaction ID: [redacted]• Order #[redacted] -- Order Date 11/2/2013 – $2.97 – Transaction ID: [redacted]• Order #[redacted] -- Order Date 12/30/2013 – $2.97 – Transaction ID: [redacted]• Order #[redacted] -- Order Date 12/30/2013 – $0.97 – Transaction ID: [redacted]• Order #[redacted] -- Order Date 12/30/2013 – $0.99 – Transaction ID: [redacted]We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. Sincerely,[redacted]Consumer Relations[redacted]Online Product Offers[redacted]