Natural Cycleworks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Regarding the weather: While is it impossible to predict the weather with 100% accuracy, Pinegrove does provide alternative activities during inclement weather.-----> The point in case is that the person on the phone lied to us about the forecastIf you have forecast that shows that the day in question was anything other than rain/sleet, then do present your caseI have my recording which shows that the person specifically stated that the day was looking nothing like rain/sleet While we regret the customer’s son experiencing an injury while climbing the bunk bed ladder, this was never brought to the attention of management while the customer was on propertyWhen the bunk bed ladders are properly used, injuries do not occur.-----> As proven in the picture, the bunk bed ladder hinges were bentNo amount of proper care would prevent one from getting the ladder to slip and fallYou failed to address the premise that the ladder was not in a working condition, causing safety hazards Our signal is available in the lobby as advertisedWhile the signal can occasionally become slow due to usage, this is not common and definitely would not have been an issue for any length of stay at the ResortDuring the period of 12/**-12/**, other guests asked the Front Desk for assistance to connect and experienced no problems doing so.-----> Others I talked to simply gave up on using the wi-fiPerhaps because of the bad weather there were more people than usual trying to access wi-fi, but at any rate it was not available for reasonable connection The room’s heater had no malfunctionPinegrove staff went to the room immediately following the call to inspect the unit and was told to waitThe guest had placed a wet towel over the heating unit causing warm air to not efficiently enter the roomAfter the towel was removed, the room became warm.-----> No the heater was turned OFFIt was not the problem of not getting the heated air out of the unit There is only one location where staff is permitted to smoke, which is outdoors and not near this guest’s room.-----> I am sure you have rules, and I'm sorry one of your staff didn't follow the ruleBut that doesn't mean we didn't experience the problemInstead of trying to deny that what we experienced is not real, we demand that you would look into the matter and provide appropriate compensation It is customary for many hotels to provide envelopes in guest rooms so satisfied customers can provide tips for maid serviceTipping is never mandatory -----> Please read again my complaintPlease do not fail to address all the other details in described, instead of supplying a very limited answerThe whole experience was inappropriate and flawed from many perspectives The customer reports that many activities such as archery were “open only for a short time like a couple of hours.” During this guest’s stay, archery was open daily from 10:00am-12:15pm and again from 1:00pm-4:00pmThese hours were true for all activities staffed by an attendantIt is customary for our tractor driver to depart on time or a few minutes late while awaiting late arrivalsTractor rides depart every minutes from 10am-3:30pm taking a break between 12:30pm and 1:30pm.-----> Please read again my complaintThe tractor ride left EARLY, leaving a few people behind We have been receiving many compliments on our food as it has shown a marked improvement since we hired a new head chefThis particular customer’s distaste for our meals was not brought up to management while they were here.-----> I admit this is subjective complaint and there is no objective way to tell otherwise.The customer paid for services renderedThe customer has sent an email to the owner asking for a partial or full refund in exchange for removal/update of reviews posted on [redacted] Reviews, and Revdex.comThis is extortion and no refund will be issued.-----> If writing honest review based on actual experience is considered extortion, then I do not know what else to call your service that delivered deceit, injury, and poor service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely,

[redacted] To whom it may concern, My response to the customer’s complaints are as follows: Regarding the weather: While is it impossible to predict the weather with 100% accuracy, Pinegrove does provide alternative activities during inclement weather While we regret the customer’s son experiencing an injury while climbing the bunk bed ladder, this was never brought to the attention of management while the customer was on propertyWhen the bunk bed ladders are properly used, injuries do not occur Our signal is available in the lobby as advertisedWhile the signal can occasionally become slow due to usage, this is not common and definitely would not have been an issue for any length of stay at the ResortDuring the period of 12/**-12/**, other guests asked the Front Desk for assistance to connect and experienced no problems doing so The room’s heater had no malfunctionPinegrove staff went to the room immediately following the call to inspect the unit and was told to waitThe guest had placed a wet towel over the heating unit causing warm air to not efficiently enter the roomAfter the towel was removed, the room became warm There is only one location where staff is permitted to smoke, which is outdoors and not near this guest’s room It is customary for many hotels to provide envelopes in guest rooms so satisfied customers can provide tips for maid serviceTipping is never mandatory The customer reports that many activities such as archery were “open only for a short time like a couple of hours.” During this guest’s stay, archery was open daily from 10:00am-12:15pm and again from 1:00pm-4:00pmThese hours were true for all activities staffed by an attendantIt is customary for our tractor driver to depart on time or a few minutes late while awaiting late arrivalsTractor rides depart every minutes from 10am-3:30pm taking a break between 12:30pm and 1:30pm We have been receiving many compliments on our food as it has shown a marked improvement since we hired a new head chefThis particular customer’s distaste for our meals was not brought up to management while they were hereThe customer paid for services renderedThe customer has sent an email to the owner asking for a partial or full refund in exchange for removal/update of reviews posted on [redacted] , and Revdex.comThis is extortion and no refund will be issuedSincerely, Daniel T [redacted] General Manager Pinegrove Ranch

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Guest complained that they have not receive their refund for canceling their reservation. The attached document will show that the guest has in fact received their full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
1. Regarding the weather: While is it impossible to predict the weather with 100% accuracy, Pinegrove does provide alternative activities during inclement weather.--- The point in case is that the person on the phone lied to us about the forecastIf you have forecast that shows that the day in question was anything other than rain/sleet, then do present your caseI have my recording which shows that the person specifically stated that the day was looking nothing like rain/sleet.2. While we regret the customer’s son experiencing an injury while climbing the bunk bed ladder, this was never brought to the attention of management while the customer was on propertyWhen the bunk bed ladders are properly used, injuries do not occur.--- As proven in the picture, the bunk bed ladder hinges were bentNo amount of proper care would prevent one from getting the ladder to slip and fallYou failed to address the premise that the ladder was not in a working condition, causing safety hazards.3. Our signal is available in the lobby as advertisedWhile the signal can occasionally become slow due to usage, this is not common and definitely would not have been an issue for any length of stay at the ResortDuring the period of 12/**-12/**, other guests asked the Front Desk for assistance to connect and experienced no problems doing so.--- Others I talked to simply gave up on using the wi-fiPerhaps because of the bad weather there were more people than usual trying to access wi-fi, but at any rate it was not available for reasonable connection.4. The room’s heater had no malfunctionPinegrove staff went to the room immediately following the call to inspect the unit and was told to waitThe guest had placed a wet towel over the heating unit causing warm air to not efficiently enter the roomAfter the towel was removed, the room became warm.--- No the heater was turned OFFIt was not the problem of not getting the heated air out of the unit.5. There is only one location where staff is permitted to smoke, which is outdoors and not near this guest’s room.--- I am sure you have rules, and I'm sorry one of your staff didn't follow the ruleBut that doesn't mean we didn't experience the problemInstead of trying to deny that what we experienced is not real, we demand that you would look into the matter and provide appropriate compensation.6. It is customary for many hotels to provide envelopes in guest rooms so satisfied customers can provide tips for maid serviceTipping is never mandatory --- Please read again my complaint. Please do not fail to address all the other details in described, instead of supplying a very limited answerThe whole experience was inappropriate and flawed from many perspectives.7. The customer reports that many activities such as archery were “open only for a short time like a couple of hours.” During this guest’s stay, archery was open daily from 10:00am-12:15pm and again from 1:00pm-4:00pmThese hours were true for all activities staffed by an attendantIt is customary for our tractor driver to depart on time or a few minutes late while awaiting late arrivalsTractor rides depart every minutes from 10am-3:30pm taking a break between 12:30pm and 1:30pm.--- Please read again my complaintThe tractor ride left EARLY, leaving a few people behind.8. We have been receiving many compliments on our food as it has shown a marked improvement since we hired a new head chefThis particular customer’s distaste for our meals was not brought up to management while they were here.--- I admit this is subjective complaint and there is no objective way to tell otherwise.The customer paid for services renderedThe customer has sent an email to the owner asking for a partial or full refund in exchange for removal/update of reviews posted on *** *** *** Reviews, and Revdex.comThis is extortion and no refund will be issued.--- If writing honest review based on actual experience is considered extortion, then I do not know what else to call your service that delivered deceit, injury, and poor service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,

In direct communication with this customer, Pinegrove has reached a settlement with the customer where a partial refund on an agreed upon amount was issued.

*** *** *** ***
*** *** ***
** *** *** *** * *** ***
*** *** ** *** To whom it may concern, My response to the customer’s complaints are as follows: 1.? ? ? ? ? Regarding the weather: While is it impossible to predict the
weather with 100% accuracy, Pinegrove does provide alternative activities during inclement weather 2.? ? ? ? ? While we regret the customer’s son experiencing an injury while climbing the bunk bed ladder, this was never brought to the attention of management while the customer was on propertyWhen the bunk bed ladders are properly used, injuries do not occur 3.? ? ? ? ? Our signal is available in the lobby as advertisedWhile the signal can occasionally become slow due to usage, this is not common and definitely would not have been an issue for any length of stay at the ResortDuring the period of 12/**-12/**, other guests asked the Front Desk for assistance to connect and experienced no problems doing so 4.? ? ? ? ? The room’s heater had no malfunctionPinegrove staff went to the room immediately following the call to inspect the unit and was told to waitThe guest had placed a wet towel over the heating unit causing warm air to not efficiently enter the roomAfter the towel was removed, the room became warm 5.? ? ? ? ? There is only one location where staff is permitted to smoke, which is outdoors and not near this guest’s room 6.? ? ? ? ? It is customary for many hotels to provide envelopes in guest rooms so satisfied customers can provide tips for maid serviceTipping is never mandatory? 7.? ? ? ? ? The customer reports that many activities such as archery were “open only for a short time like a couple of hours.” During this guest’s stay, archery was open daily from 10:00am-12:15pm and again from 1:00pm-4:00pmThese hours were true for all activities staffed by an attendantIt is customary for our tractor driver to depart on time or a few minutes late while awaiting late arrivalsTractor rides depart every minutes from 10am-3:30pm taking a break between 12:30pm and 1:30pm 8.? ? ? ? ? We have been receiving many compliments on our food as it has shown a marked improvement since we hired a new head chefThis particular customer’s distaste for our meals was not brought up to management while they were here The customer paid for services renderedThe customer has sent an email to the owner asking for a partial or full refund in exchange for removal/update of reviews posted on *** *** *** ***, and Revdex.comThis is extortion and no refund will be issued Sincerely, Daniel T*** General Manager Pinegrove Ranch

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1.      Regarding the weather: While is it impossible to predict the weather with 100% accuracy, Pinegrove does provide alternative activities during inclement weather.-----> The point in case is that the person on the phone lied to us about the forecast. If you have forecast that shows that the day in question was anything other than rain/sleet, then do present your case. I have my recording which shows that the person specifically stated that the day was looking nothing like rain/sleet.2.      While we regret the customer’s son experiencing an injury while climbing the bunk bed ladder, this was never brought to the attention of management while the customer was on property. When the bunk bed ladders are properly used, injuries do not occur.-----> As proven in the picture, the bunk bed ladder hinges were bent. No amount of proper care would prevent one from getting the ladder to slip and fall. You failed to address the premise that the ladder was not in a working condition, causing safety hazards.3.      Our Wi-Fi signal is available in the lobby as advertised. While the signal can occasionally become slow due to usage, this is not common and definitely would not have been an issue for any length of stay at the Resort. During the period of 12/**-12/**, other guests asked the Front Desk for assistance to connect and experienced no problems doing so.-----> Others I talked to simply gave up on using the wi-fi. Perhaps because of the bad weather there were more people than usual trying to access wi-fi, but at any rate it was not available for reasonable connection.4.      The room’s heater had no malfunction. Pinegrove staff went to the room immediately following the call to inspect the unit and was told to wait. The guest had placed a wet towel over the heating unit causing warm air to not efficiently enter the room. After the towel was removed, the room became warm.-----> No the heater was turned OFF. It was not the problem of not getting the heated air out of the unit.5.      There is only one location where staff is permitted to smoke, which is outdoors and not near this guest’s room.-----> I am sure you have rules, and I'm sorry one of your staff didn't follow the rule. But that doesn't mean we didn't experience the problem. Instead of trying to deny that what we experienced is not real, we demand that you would look into the matter and provide appropriate compensation.6.      It is customary for many hotels to provide envelopes in guest rooms so satisfied customers can provide tips for maid service. Tipping is never mandatory.  -----> Please read again my complaint. Please do not fail to address all the other details in described, instead of supplying a very limited answer. The whole experience was inappropriate and flawed from many perspectives.7.      The customer reports that many activities such as archery were “open only for a short time like a couple of hours.” During this guest’s stay, archery was open daily from 10:00am-12:15pm and again from 1:00pm-4:00pm. These hours were true for all activities staffed by an attendant. It is customary for our tractor driver to depart on time or a few minutes late while awaiting late arrivals. Tractor rides depart every 30 minutes from 10am-3:30pm taking a break between 12:30pm and 1:30pm.-----> Please read again my complaint. The tractor ride left EARLY, leaving a few people behind.8.      We have been receiving many compliments on our food as it has shown a marked improvement since we hired a new head chef. This particular customer’s distaste for our meals was not brought up to management while they were here.-----> I admit this is subjective complaint and there is no objective way to tell otherwise.The customer paid for services rendered. The customer has sent an email to the owner asking for a partial or full refund in exchange for removal/update of reviews posted on [redacted] Reviews, and Revdex.com. This is extortion and no refund will be issued.-----> If writing honest review based on actual experience is considered extortion, then I do not know what else to call your service that delivered deceit, injury, and poor service. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted] [redacted]
[redacted] To whom it may concern, My response to the customer’s complaints are as follows: 1.      Regarding the weather: While is it impossible to predict the...

weather with 100% accuracy, Pinegrove does provide alternative activities during inclement weather. 2.      While we regret the customer’s son experiencing an injury while climbing the bunk bed ladder, this was never brought to the attention of management while the customer was on property. When the bunk bed ladders are properly used, injuries do not occur. 3.      Our Wi-Fi signal is available in the lobby as advertised. While the signal can occasionally become slow due to usage, this is not common and definitely would not have been an issue for any length of stay at the Resort. During the period of 12/**-12/**, other guests asked the Front Desk for assistance to connect and experienced no problems doing so. 4.      The room’s heater had no malfunction. Pinegrove staff went to the room immediately following the call to inspect the unit and was told to wait. The guest had placed a wet towel over the heating unit causing warm air to not efficiently enter the room. After the towel was removed, the room became warm. 5.      There is only one location where staff is permitted to smoke, which is outdoors and not near this guest’s room. 6.      It is customary for many hotels to provide envelopes in guest rooms so satisfied customers can provide tips for maid service. Tipping is never mandatory.   7.      The customer reports that many activities such as archery were “open only for a short time like a couple of hours.” During this guest’s stay, archery was open daily from 10:00am-12:15pm and again from 1:00pm-4:00pm. These hours were true for all activities staffed by an attendant. It is customary for our tractor driver to depart on time or a few minutes late while awaiting late arrivals. Tractor rides depart every 30 minutes from 10am-3:30pm taking a break between 12:30pm and 1:30pm. 8.      We have been receiving many compliments on our food as it has shown a marked improvement since we hired a new head chef. This particular customer’s distaste for our meals was not brought up to management while they were here. The customer paid for services rendered. The customer has sent an email to the owner asking for a partial or full refund in exchange for removal/update of reviews posted on [redacted], and Revdex.com. This is extortion and no refund will be issued. Sincerely, Daniel T[redacted] General Manager Pinegrove Ranch