Natural Earth Products Inc

I lived at Dwell Apartments for less than two monthsThankfully, based on my experiences following move-out, I'm glad I don't have to deal with their office anymoreI moved in during August, and just thought that since it was an older building, my central air conditioning wasn't all that effective When the weather finally broke and it still wasn't cooling below degrees or removing humidity, I called for maintenance Imagine my surprise when I found out that I don't actually HAVE central air like was promised when I moved in! Turns out, my building is the only one without itNot only that, but they entered my apartment WITHOUT MY APPROVAL to replace a thermostat(Not an emergency.)
I disputed the issue with the office, and ultimately was released from my lease because they neglected to disclose something so fundamental Getting any sort of timely response from the office was virtually impossible thoughUpon move out on the 20th of the month, I was promised a refund of my deposit within daysAfter calling, emailing, and leaving messages with the office staff, I FINALLY got a copy of my final accounting on the 29th and was told I should have my refund soon I let them know that wasn't acceptable and that I wanted it in the days I was promised That would be today, November 3, and I do NOT have my refundI have never been able to get a direct response to my calls or emails The only time I've been able to get any sort of answer is if I call the office repeatedly and hope to get a live person answering the phone Even the Area Manager ignored my messagesThe management company's corporate office is out of California, and is also impossible to reachAll in all, a horrible experience and I still don't have my refund

this property is about half a step away from section 8 housing projects. they charge too much, property managers lie about rental agreement (we were told power was included in the rent and then got a huge power bill 7 months after we moved in and were charged late fees for non-payment), repairs never happen (i was without a/c last summer and no heat half of the winter), most of the buildings are infested with cockroaches,and the maintenance man steals residents' property (cash, jewelry, DVD player etc...)from the apartment if left unsupervised by the tenant or if they were recently evicted. He's knocked on my door a few times wanting to sell me several cell phones and a few blue-ray players. and now adding insult to injury, they are charging residents $10 to use their "gym"! I can't wait until my lease is up!!

All moveout statements are mailed to residents once they move out. Since the move out was in July of 2012 and no payment was made the file was tunred over to collections and both [redacted] and her husband were told that they needed to contact the collection agency to obtain reocrds.

The account has been turned over to collections and they need to contact the number to the collection agency that has contacted them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...

action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like to know the reason for the bill. I need to see a copy of the bill. I assume a reputable company keeps copies of such documentation. I was never made aware of such a bill and I have a right to know why this bill was turned over to collections in the first place. Once I have an understanding of the purpose for the bill and why I was never made aware of its existence, then I can then choose to pay Dwell directly or the collections agency. Dwell Apartments was negligent in reporting this bill to me and my husband, whether by mail or by phone. Furthermore, when myself or my husband attempted to contact Dwell directly regarding this issue (imagine our surprise when we heard from collections), we did not receive any phone calls back with more information, even when such assurances were made. I have been seriously disappointed in the lack of customer service Dwell has provided. Regards,
[redacted]