Natural Eyes

Ms*** had contacted us about the trial order she purchased online and asked for a full refundShe was unfortunately outside our day full refund policy per our terms and conditions that are listed on our checkout pageA customer cannot complete the purchase without agreeing to those
terms firstWe offered her a clean cancel with a partial refund and she acceptedStill, we have gone ahead and issued her a full refund and apologize for any confusion

We apologize for any confusion and/or questions our customer service did not answerPer our terms and conditions, which customers must accept to before completing a purchase on our site, the customer has a trial period of days and if that customer does not call within that time frame they will
be billed the full price of the productWe send a full day supply of the product as the trail and that is what the customer is billed for at the end of the trial, not for another day supplyPer the tracking number we have on file, this order was placed on a Saturday, and as stated on our terms and conditions, orders placed on the weekend will be shipped out on the next business dayShe received the order on the 27th, not a whole week laterRegardless, we have issued her a full refundThanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]