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Natural Gains Reviews (15)

I tried to work with Miss [redacted] after hearing about her health problems Miss [redacted] stated that she was tricked into a month agreement She invited the representative in to discuss her security needs She agreed to getting a new system from Vector I have attached the audio files that clearly verifies that Miss [redacted] understood the contract was for months and the terms of her contract and agreement with Vector Security I did communicate that our contract terms are for months as it takes that time to receive our return on investment of no up front equipment charge that we put into Miss Horns home as well as the monitoring that we would be providing over that time frame I have attached a copy of the letter I emailed to Miss [redacted] on June 2, outlining my concession on how I would cut the amount they still owed on the contract and keep providing them monitoring with monthly payments of $ On 6/3/I received the attached email from Miss [redacted] agreeing to the terms in my email letter(see attachment) We have not received any payment as promised from Miss [redacted] since her email stating her agreement to this offer On 9/5/I received another email from Miss [redacted] accusing me of brow beating her into payment of half of what she owes Vector, but again she agrees to pay the offered amount at even less then what she agreed to before It is now 9/25/and we have not received one payment as she promised Miss [redacted] states that Vector are "trickster and liars" We are a business that helps people secure their home with state of the art security equipment for the home, and we are like any business we provide a service and product and we make a profit as does any strong viable business We don't lie or we don't trick In fact I personally went beyond to help Miss [redacted] which she agreed too Vector has tried to work with and accommodate Miss [redacted] and each time she agreed and each time she did not attempt to make any payments As a result we have sent her entire balance of her contract to collections and have terminated her account with Vector Security Miss [redacted] will now deal with the agency as she is no longer under contract with Vector Security

The contract clearly states that cancellation must be made with a 30-day written notice otherwise the contract rolls over to another year.The correct path would have been to ask to speak with the General Manager.If the customer will send in that written notice of cancellation we will terminate their
contract with only the final payment for monitoring to be charged.Thank you,Brad

The first audio tape, was not me Alice Horn.  I was unaware of the 60 months term.  The second audio tape the phone tech referred to [redacted], I handed the phone to [redacted] indicated to me to say yes he would explain later.  He did not explain that term with me. 
Mr. [redacted] indicated in the June 2, 2014 letter that I could pay the $924 over the remaining months of 2014.  There was no written agreement that the payments would be $100.  I offered to him that I would "try" to make a $100 within the next couple of weeks.  In the meantime I kept getting a monthly bill for $51.99 which was accumulating the fees since April 2014.  It was also indicated in the June 2 letter that during "that time we would continue to provide you with the full monitoring services until this balance is paid".  That was Mr. [redacted]'s deal, however I kept getting a bill for the monitoring fees.  I asked him in our conversation to remove the equipment.  He did not forward to Revdex.com that conversation. 
Mr. [redacted] indicated that he needed to get a reasonable return on the equipment that he installed for free.  The terms of the installation of the free equipment should be disclosed before the equipment is installed.  The sales people should also disclose these terms as well.  The sales people should also disclose they are with another company upon solicitation.  They did not verbally relate this to my husband.  They said they were there to "upgrade" our current system.  I did not have a contract with [redacted].  [redacted] was monitoring for slightly more than Vector.  I truly and fairly have to say I did not know the terms of this company installing the "free equipment". 
Vector sent me a letter stating that they sent my account over to a collection agency.  The remaining 3 years left of my contract per Mr. [redacted] was $1,923.63, he made a written deal with me that I could pay the $924.00 off over the remaining months of the year 2014.  There was no indication of what payments I was to make.  I had planned on paying the $924 in November 2014, my husband was going to take some money from his 401K to pay this off.  I received a call from Vector and they wanted to know why I had not paid the monthly monitoring fees of $51.99.  I tried to explain to the Vector employee that I had an agreement with Mr. [redacted] to pay it off by the end of 2014.  The employee said "Oh" and we hung up.  The next thing I know is that I received a letter from a collections agency.  Had Mr. [redacted] waited I would have paid the $924.00.  If he wants to up hold to the agreement I will pay the $924.00 by the end of 2014 as indicated.  I also want the collection agency to stop calling me.  I am under medical care for a bad heart and I am about to under go radiation treatment for numerous tumors in my back.  I do not need the additional stress from Vector.

we have received a letter from Miss [redacted] attorney and are dealing with this situation through that means of communication. No other response through the Revdex.com is necessary

I tried to work with Miss [redacted] after hearing about her health problems.
 
Miss [redacted] stated that she was tricked into a 60 month agreement.  She invited the representative in to discuss her security needs.  She agreed to getting a new system from Vector.  I have attached the...

audio files that clearly verifies that Miss [redacted] understood the contract was for 60 months and the terms of her contract and agreement with Vector Security.
 
I did communicate that our contract terms are for 60 months as it takes that time to receive our return on investment of no up front equipment charge that we put into Miss Horns home as well as the monitoring that we would be providing over that time frame.
I have attached a copy of the letter I emailed to Miss [redacted] on June 2, 2014 outlining my concession on how I would cut the amount they still owed on the contract and keep providing them monitoring with monthly payments of $100.  On 6/3/2014 I received the attached email from Miss [redacted] agreeing to the terms in my email letter. (see attachment)  We have not received any payment as promised from Miss [redacted] since her email stating her agreement to this offer.
 
On 9/5/2014 I received another email from Miss [redacted] accusing me of brow beating her into payment of half of what she owes Vector, but again she agrees to pay the offered amount at even less then what she agreed to before.  It is now 9/25/2014 and we have not received one payment as she promised.  Miss [redacted] states that Vector are "trickster and liars".  We are a business that helps people secure their home with state of the art security equipment for the home, and we are like any business we provide a service and product and we make a profit as does any strong viable business.  We don't lie or we don't trick.  In fact I personally went beyond to help Miss [redacted] which she agreed too.
 
Vector has tried to work with and accommodate Miss [redacted] and each time she agreed and each time she did not attempt to make any payments.  As a result we have sent her entire balance of her contract to collections and have terminated her account with Vector Security.  Miss [redacted] will now deal with the agency as she is no longer under contract with Vector Security.

Review: On 7/31/2014 Matt [redacted], owner of Natural Gains came to my home in response to a request on their website for repair to my treadmill. He indicated that the same was repairable and requested a check for $354 to order parts. I gave him the same which cleared my bank on 8/5/2014. After numerous call and text messages, B[redacted] came to my home with the repair part in mid-November to repair the treadmill. However, he did not disconnect the machine from the electrical source and blew a fuse. B[redacted] indicated to me that he needed to purchase a $2 fuse and would return to finish the repair. To date - he has not returned, nor has he returned numerous phone calls or texts to finish the repair or refund the money.Desired Settlement: Repair of treadmill or return of my $354.00

Review: A recumbent bike was ordered and paid for in early December to be delivered by Christmas to [redacted] It was never delivered and it is now March 12th. Calls to the business have been ignored and many excuses have been given. We want our money back - it cost over $700 and was ugly paid for.Desired Settlement: We want our money refunded in full since the bike was never delivered and actually never ordered by the business.

Review: On 7/9/13 I payed by credit card total of $27.96 for one pound of chalk ($16.00 for product and $11.00 to have it shipped to my home). I was told the product should be delivered within the next week. As of 3 weeks after this transaction I did not receive the product. Within this period of time I called the store on 3 occasions and spoke with the owner to tell him that the product was not received yet. I was told on the second phone call that the product was shipped to his store and that he would ship it direct to my home and should have the product within 3 days of our conversation. A week passed and the product never arrived. I called again and I was told the same information, that I would have it within a few days. That week passed and I still did not get the product. I called the store and told the owner that I want a refund on my credit card for the amount originally paid and that I wanted to cancel the order due to the above. I was told that I would have the amount credited to my account within a few days. To this date that I am writing, It has been an additional 3 weeks and I still have not gotten the refund. I called 3 additional times (spoke with the owner twice and an associated once)within this period to tell them that the refund was not credited to my account. To date I have not been refunded the amount. The total amount owed is $27.96 paid by credit card.Desired Settlement: I want my credit card account refunded or have a check in the amount owed to me sent to my home.

Review: I ordered an inversion table from Natural Gains on 2-25-14. I was told it would take 1-2 weeks for delivery and I was required to pay the full amount at the time of order. After two weeks passed I called for a status update and got no answer, just a phone message. I left messages daily for the next week with no return call. I finally reached someone on March 7th and was told the item was shipping on Monday 3/10. Again I called daily, only to receive an answering machine and left messages. I have stopped by the store several times but there are no hours listed on the door and no one working any day of the week. I have emailed the business in an attempt to get an answer and have not recieved a reply. The total of my purchase was $235.36.Desired Settlement: I would like a full refund for the item, $235.36.

Review: Company has failed to deliver purchased product. Company is unresponsive to voice mail and email messages.Desired Settlement: I would like to cancel our order and have the purchase price credited to our credit card.

Review: Purchased treadmill and fitness bike for business in 10/29/13, product has a two year warranty. since mid November 2013, product is not functional. Owner will not return calls, will not repair equipment, and will not pickup equipment to refund us $2,960.00Desired Settlement: he can pickup his equipment and refund us $2,960.00

Review: I had ordered a Powertech weight lifting machine from Natural Gains on March 24, 2014. The cost of the machine with delivery and install was over 1,700 dollars. I had called ahead to meet with [redacted] who sold me the machine and sat down with him at the business to make the order. On that same day I wrote [redacted] a check for 1722 dollars that was cashed three days later. After a month went by I had made several attempts to call the number on the receipt and there was no return calls. I also made a few trips by the place of business during their hours and it looked like the place was closed almost as if it looked like they were out of business. I wanted an updated on when the machine was coming in. My last trip by I ran into to someone that had [redacted]'s cell phone number. I gave [redacted] a call and he informed me that the machine will be arriving on 5/23/14. I had asked him if they were out of business and he stated that they are closing the retail side and still running commercial items. I had made several more calls the past two days and still no calls back. I am not sure if they are still an active business but they have lack of communication with their customers. They had no problem with taking the money and not producing any product.Desired Settlement: I was just like to get what I paid for sometime soon.

Review: Ordered weightlifting bar clamps from the company on 3/29/14. I was told it would take approximately a week for them to come in. It has been nearly 3 weeks (4/16/14) and the business has been completely unresponsive to 3 separate voice mails I've left. They are not available by phone, or as far as I can tell, on site during their advertised business hours. I have called at least 12 times over the last several days, not including the messages, and only once did a person answer the phone. They continue to fail to be available for any sort of customer service, and have failed to deliver the product I paid for anywhere close to what I was told.Desired Settlement: A refund is fine, but I'd like to understand why they run a business if they refuse to serve their customers, or answer the telephone. I will never do business with Natural Gains again after this issue is resolved. They should close.

Review: Purchased tread mill from Natural Gains in 2005. I brought it to the store for service on 10/26/13, and was subsequently charged for parts on my Master Card in the amount of $245.92 on 11/06/13. I have not been able to retrieve my tread mill after having called [redacted] a minimum of seven times since 11/11/13. [redacted] says the unit has been repaired but does not return phone calls from me to inquire about pick up. It's been nearly two months since I dropped of unit.Desired Settlement: Have business return my repaired tread mill.

Review: January 9th,2014 I ordered a recumbent bike over the phone. My credit card was charged $408.10. It's now over 9 weeks and The company has not answered phone messages, email, letters, or actual notes on their place of business. Friday, March 7th I got Mr[redacted] on the phone. He said, the bike would be in Thursday, March 13th and he will call. He again never called or answered my messages. I feel this is more than a complaint. I'm reporting a crime.Desired Settlement: I never received the product. I want a complete refund.

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Description: EXERCISE EQUIPMENT

Address: 724 Skyline Dr, Dysart, Pennsylvania, United States, 16636-9500

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