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Natural Gallery Granite Direct

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Natural Gallery Granite Direct Reviews (1)

I was out getting quotes on jobs I was working on I stopped in to Natural Gallery Granite Direct Incto talk with someone about granite counter tops and cabinets There was two people on the floor one was eating lunch and the lady at the front desk was on the phone I waited around to minutes to get someone to help me so I walked around their showrooms and took some pictures on granite kitchen top and bathroom tops Final the sales lady ask if she could help me I gave her the lay out of the kitchen job I was working on to get the quotes on the cabinets and granite kitchen topsI show her the display bathroom sink in their showroom that I like and gave her the measure for the counter top in my 1/bathWe talked about the design and explained that would give my bath a beautiful look and I had wait until I found something I thought would good look it that bathShe figured the cost and I paid her and set the appointment up for the follow week for the person to come and measure the top I went over all the details with him also and show him the picture from their showroom of the counter top and the wrap around 3" pcs that were vertical that came down to the bottom edge that extend from the bottom of the wrap around He stated he knew the sink top that I was talking about in their show room as he was looking at my cell phone picture He stated that it would look just like that but it would have to be straight not curbed top because there was not enough room to make it curbed as in the show room but the under side would have the 3" pcs vertical with the bottom edge pc., then he measure my kitchenThe appointment was made to install on Saturday then Natural Gallery called & change the appoint to a week-day in the afternoon because I have to work until around each day When installed I went into see the job and I asked them what are you doing with the straight pc of granite because they had glue a one pc of granite to the under side of the sink top I explained to them it was to be small individual pcs 3" long by 2" or so wide put vertical side by side then the edger at the bottom I called into Natural Gallery and talked with the sales lady about this and she put me on hold and went and talked with the man who had measured the job She came back and told me that it would cost more to do it this way I explained to her that she knew this when I ordered and that I wanted that look (it is like bricks that are turned up on their bottoms to give a decor look) and she gave me the price and I paid She put me on hold again and came back with the same thing stating he had told me I explained to her that was not so both of you knew what I wanted and I was not happy about this job because that was not what I wanted or paid for There was not misunderstanding because it was in their show room and he had did it that way because it save him time and it was easier to do it that way it was one pcs rather than many small pcs They have lost many jobs that I could have given them In the next months they would have done or jobs for me just this year which would have been to 60K they lost Again I am not a happy customer and will not do business with them again

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