Natural Girl Hair Imports

We've received a complaint that was submitted to the Revdex.com from [redacted] and we were emailing in response to that complaintThe case number again for reference is [redacted] .Unfortunately, this is not the first complaint that we've received from ***, we also two weeks ago received a complaint that she submitted to the Attorney GeneralI can only assume they found no merrit, which is why I believe she's moved onto the Revdex.com.We also now believe she is only complaining about our dealership since she doesn't want to pay the rest of the money that is owed for her vehicle, when we told her we would be sending her information to small claims that is when she started to complain about our dealershipIt's true, like [redacted] states in her letter that she bought vehicles from us here at Crown AutosWhat she failed to mention was that she and her husband were also looking for a third until we told her she needs to pay for the rest of her AUDIBoth vehicles were purchased from us this year, months apartIf [redacted] had such an issue with our dealership from the beginning than she wouldn't have come to purchase the second vehicleAll vehicles are sold "As-Is" and [redacted] 's vehicles were no differentWe are always upfront about all of our vehicles and we encourage customers to get their vehicles inspected before purchase by a mechanic they trust, since all our customers also know that we do not have a mechanic on staff here at Crown Autos***, did have her mechanic look at the Audi and he even said the vehicle was in great condition it just needed an AC recharge, he also said that if anyone else says it has a bad air compressor it's not trueWe purchased an AC compressor for her to take to any mechanic to get installed if she wantedSince we believed the compressor was badWe purchased it from LKQ and unfortunately they sent us the wrong piece in the beginning, which is NO FAULT of ours, however LKQ did send us the correct piece within hoursThat compressor is still sitting at our dealership since we let her know she could pick it up and pay her $balance to our dealership at that timeWe haven't seen her since then, even her husband was the one to return the first compressor that didn't fit the vehicleHe sat with the owner of Crown Autos for over an hour apologizing for his wife and her behaviorHe praised our dealership saying he was glad they bought both vehicles from us, that they were still looking to buy a third and also not to talk to his wife anymoreHe said he would deal with us directly and pay the balance that was owed to us and he apologized multiple times and asked that we not send ***'s info to small claims, which we were planning on doingWe haven't seen him sinceWe should have got his word in writing but we figured since we had ***'s signed receipt for balance owed and the signed copy of The Right of Repossession that we didn't need him to sign anythingAs far as her complaint regarding the oil change, again we do not have mechanics on staff, we sent her vehicle to another dealership and she was aware that they would take awhile to do any work since we are not a priority for themThey did work worth over $to the vehicle that we paid for as Crown Autos and luckily got a little discountShe didn't pay anything, and if she said another mechanic said they did a bad oil change, that wasn't our dealershipIn regards to her saying we are holding her title that is a lieHer title has been processed and was done so in time according to Indiana State LawWe would NEVER hold a title since that is illegalIf she is driving around on an expired plate that is her choice, since I'm sure she has the title in-hand considering it was processed by the BMV and we're now in September.The entire statement she wrote is inaccurate, and also it differs from the letter she wrote to The Attorney GeneralAll emails that we have with [redacted] (including the original Bill of Sale from June) are very agreeable and there was never an issue regarding the priceIn fact the vehicle itself was originally listed at $6,and we discounted it to $6,only because they were past customers and wanted to also purchase a third vehicleShe got a steal deal from our dealership for the vehicle she purchasedThe amount she also listed from Audi as a charge to fix the vehicle at $4,is different from what she put in her letter to The Attorney GeneralAlso, loosing money in wages from getting the run around was not what she told us, She missed two days in regards to an oil change and the compressor (which we apologized for and bought her a Jimmy John's lunch the day she waited for the oil change to completeShe ordered a #unwhich and chips.) Any other work she missed was possibly because she was on vacation, which we know since she told us she was on vacation when we asked her to come in to pay the balance owed and she couldn't until she returnedThe AC at $1,fix as well as the check engine light being on, is new information for us as we've never heard this number/information before and neither one was in the letter to The Attorney GeneralWe've asked [redacted] to bring us the Audi diagnostic report so we could review itShe never didAnother inconsistency in her complaints was from her migraine headaches, she never told us about any health issues she was having, but in her letter to The Attorney General she said the cause of her headaches was because she had to deal with usNow, the statement says it's because she's had to drive around without air conditioningLastly, our online reputation is also fine, we are perfectly happy with our star reviews on Google, Cars.com and CarGurusWe unfortunately can't make everyone happy otherwise we would get 5-stars from everyoneBut that is the nature of business, any business, not just car sales.We are now looking into send all information to our lawyer to handle legal action from hereSince, at this point it's not just about the money owed to us anymore, we are now dealing with slander of our dealershipAttached to this email you will find the following papers:Copy of customers Drivers License2-page complaint copy she sent to The Attorney General's Office three weeks ago3-page Buyer's Guide "AS-IS" Agreement signed at time of sale, where customer agreed she was purchasing everything from us As-IsCopy of Bill of Sale, showing balance still owed of $which was NOT for taxes since the taxes were only $Signed receipt from [redacted] showing she knew there was a balance and she agreed to pay by end of JulySigned copy of Right of Repossession, that we had her sign at time of sale, where she was made aware if she didn't pay the balance we would take the vehicle backThe copy of the small-claims court case that we were going to filereceipts in regards to the Audi that Crown Autos paid forOne for the oil change done by Johnny's Auto Motor and the other from the part from LKQ that we paid forThe BMV white-copy for the title work being processedThe email copy of the original Bill of Sale sent June with the same price as her bill of sale in JulyAnd, if you would like us to send the pages of email correspondence we can showing there were no email disputes between us***'s original 4-star review of our dealership!!If you have any questions please let us know.-- Emily J [redacted] GM, Finance ManagerCROWN AUTOSPendleton PikeIndianapolis, IN 46226Office: 317-248-0873Fax: 317-248-0793www.crownautosindy.com Message history

From: [redacted] [mailto:[email protected]] Sent: Wednesday, August 30, 2017 8:53 PM To: Customer Relations <[email protected]> Subject: Re: Complaint # [redacted] , Natural Girl Hair Imports [redacted] S State St, Chicago IL 60605 Hello, My name is... [redacted] (co-Owner of this business) and this message is in response to a Consumer Complaint # [redacted] that was entered against our business on July 31, 2017, by [redacted] . Mrs. [redacted] purchased two bundles of Raw Virgin Indian hair extensions, plus the weft-sealing service, on March 31, 2017, for a total of $312.46. She then went on to have the hair installed, for her FIRST installation of this hair. After wearing the hair for over three months, Mrs. [redacted] had the hair extensions removed and re-installed on July 19, 2017. Please note that Mrs. [redacted] expressed her concern of shedding, and as a result, all visible loose hairs were trimmed from the track at that time. It was also explained to Mrs. [redacted] that all wefted hair experiences some shedding, due to loose strands of hair that partially attach during the machine wefting process, and that loose strands are normal. (Mrs. [redacted] was concerned that the installation process may have contributed to the shedding, even AFTER this explanation.) Despite being told that some shedding is normal, Mrs. [redacted] contacted me again on July 27, 2017, expressing her dissatisfaction with the hair. It is important to note that our policy states that all of the hair on our site can be reused, and is contingent upon how the hair is cared for and maintained by the individual. At no time was Mrs. [redacted] issued a guarantee, of any sort, that her hair would last one year and a half. In fact, no such policy is listed on our website, nor was it communicated to her at any time, via text, email, or verbally. In an attempt to resolve this issue, and comfort Mrs. [redacted] , I offered to re-seal her wefts, to reduce any additional shedding, and to install any leftover hair that she had to add volume to her current install, FREE OF CHARGE. I also offered her a discount coupon for $35 off of her next bundle purchase. Mrs. [redacted] DECLINED each offer. She then went on to demand that our company supply her new hair, free of charge. I went on to explain that we would not be able to take that hair back, due to obvious sanitary reasons, since it had already been worn for months. Mrs. [redacted] then threatened to sever her business relationship, stating that "I didn't care", despite my attempts to resolve the situation. We value each customer at Natural Girl Hair Imports, and hold our products to the highest standards and integrity. We apologize for the inconvenience that Mrs. [redacted] experienced, and would like to resolve this situation amicably. Our offer still stands to reseal her wefts, and we are willing to increase the discount coupon to $50 off her next order, in attempt to rectify the situation for Mrs. [redacted] . We can be contacted during normal business hours at (312) ***- [redacted] if she accepts these terms, and would like to move forward. We appreciate her business, and that of the many customers that patronize our company. Thank you, [redacted] - [redacted] Natural Girl Hair Imports [redacted] S State St., Chicago IL 60605

From: [redacted] [mailto:[email protected]] Sent: Wednesday, August 30, 2017 8:53 PM To: Customer Relations <[email protected]> Subject: Re: Complaint #[redacted] , Natural Girl Hair Imports [redacted] S State St, Chicago IL 60605   Hello,   My name is...

[redacted] (co-Owner of this business) and this message is in response to a Consumer Complaint #[redacted] that was entered against our business on July 31, 2017, by [redacted].   Mrs. [redacted] purchased two bundles of Raw Virgin Indian hair extensions, plus the weft-sealing service, on March 31, 2017, for a total of $312.46. She then went on to have the hair installed, for her FIRST installation of this hair. After wearing the hair for over  three months, Mrs. [redacted] had the hair extensions removed and re-installed on July 19, 2017. Please note that Mrs. [redacted] expressed her concern of shedding, and as a result, all visible loose hairs were trimmed from the track at that time. It was also explained to Mrs. [redacted] that all wefted hair experiences some shedding, due to loose strands of hair that partially attach during the machine wefting process, and that loose strands are normal. (Mrs. [redacted] was concerned that the installation process may have contributed to the shedding, even AFTER this explanation.)   Despite being told that some shedding is normal, Mrs. [redacted] contacted me again on July 27, 2017, expressing her dissatisfaction with the hair. It is important to note that our policy states that all of the hair on our site can be reused, and is contingent upon how the hair is cared for and maintained by the individual. At no time was Mrs. [redacted] issued a guarantee, of any sort, that her hair would last one year and a half. In fact, no such policy is listed on our website, nor was it communicated to her at any time, via text, email, or verbally.   In an attempt to resolve this issue, and comfort Mrs. [redacted], I offered to re-seal her wefts, to reduce any additional shedding, and to install any leftover hair that she had to add volume to her current install, FREE OF CHARGE. I also offered her a discount coupon for $35 off of her next bundle purchase. Mrs. [redacted] DECLINED each offer.   She then went on to demand that our company supply her new hair, free of charge. I went on to explain that we would not be able to take that hair back, due to obvious sanitary reasons, since it had already been worn for months.   Mrs. [redacted] then threatened to sever her business relationship, stating that "I didn't care", despite my attempts to resolve the situation. We value each customer at Natural Girl Hair Imports, and hold our products to the highest standards and integrity. We apologize for the inconvenience that Mrs. [redacted] experienced, and would like to resolve this situation amicably. Our offer still stands to reseal her wefts, and we are willing to increase the discount coupon to $50 off her next order, in attempt to rectify the situation for Mrs. [redacted]. We can be contacted during normal business hours at (312) [redacted] if she accepts these terms, and would like to move forward. We appreciate her business, and that of the many customers that patronize our company.   Thank you,   [redacted] Natural Girl Hair Imports [redacted] S State St., Chicago IL 60605

We've received a complaint that was submitted to the Revdex.com from [redacted] and we were emailing in response to that complaint. The case number again for reference is [redacted].Unfortunately, this is not the first complaint that we've received from [redacted], we also two weeks ago received a...

complaint that she submitted to the Attorney General. I can only assume they found no merrit, which is why I believe she's moved onto the Revdex.com.We also now believe she is only complaining about our dealership since she doesn't want to pay the rest of the money that is owed for her vehicle, when we told her we would be sending her information to small claims that is when she started to complain about our dealership. It's true, like [redacted] states in her letter that she bought 2 vehicles from us here at Crown Autos. What she failed to mention was that she and her husband were also looking for a third until we told her she needs to pay for the rest of her AUDI. Both vehicles were purchased from us this year, months apart. If [redacted] had such an issue with our dealership from the beginning than she wouldn't have come to purchase the second vehicle. All vehicles are sold "As-Is" and [redacted]'s vehicles were no different. We are always upfront about all of our vehicles and we encourage customers to get their vehicles inspected before purchase by a mechanic they trust, since all our customers also know that we do not have a mechanic on staff here at Crown Autos. [redacted], did have her mechanic look at the Audi and he even said the vehicle was in great condition it just needed an AC recharge, he also said that if anyone else says it has a bad air compressor it's not true. We purchased an AC compressor for her to take to any mechanic to get installed if she wanted. Since we believed the compressor was bad. We purchased it from LKQ and unfortunately they sent us the wrong piece in the beginning, which is NO FAULT of ours, however LKQ did send us the correct piece within 48 hours. That compressor is still sitting at our dealership since we let her know she could pick it up and pay her $576 balance to our dealership at that time. We haven't seen her since then, even her husband was the one to return the first compressor that didn't fit the vehicle. He sat with the owner of Crown Autos for over an hour apologizing for his wife and her behavior. He praised our dealership saying he was glad they bought both vehicles from us, that they were still looking to buy a third and also not to talk to his wife anymore. He said he would deal with us directly and pay the balance that was owed to us and he apologized multiple times and asked that we not send [redacted]'s info to small claims, which we were planning on doing. We haven't seen him since. We should have got his word in writing but we figured since we had [redacted]'s signed receipt for balance owed and the signed copy of The Right of Repossession that we didn't need him to sign anything. As far as her complaint regarding the oil change, again we do not have mechanics on staff, we sent her vehicle to another dealership and she was aware that they would take awhile to do any work since we are not a priority for them. They did work worth over $300 to the vehicle that we paid for as Crown Autos and luckily got a little discount. She didn't pay anything, and if she said another mechanic said they did a bad oil change, that wasn't our dealership. In regards to her saying we are holding her title that is a lie. Her title has been processed and was done so in time according to Indiana State Law. We would NEVER hold a title since that is illegal. If she is driving around on an expired plate that is her choice, since I'm sure she has the title in-hand considering it was processed by the BMV and we're now in September.The entire statement she wrote is inaccurate, and also it differs from the letter she wrote to The Attorney General. All emails that we have with [redacted] (including the original Bill of Sale from June) are very agreeable and there was never an issue regarding the price. In fact the vehicle itself was originally listed at $6,995 and we discounted it to $6,100 only because they were past customers and wanted to also purchase a third vehicle. She got a steal deal from our dealership for the vehicle she purchased. The amount she also listed from Audi as a charge to fix the vehicle at $4,500 is different from what she put in her letter to The Attorney General. Also, loosing money in wages from getting the run around was not what she told us, She missed two days in regards to an oil change and the compressor (which we apologized for and bought her a Jimmy John's lunch the day she waited for the oil change to complete. She ordered a #4 unwhich and chips.) Any other work she missed was possibly because she was on vacation, which we know since she told us she was on vacation when we asked her to come in to pay the balance owed and she couldn't until she returned. The AC at $1,000 fix as well as the check engine light being on, is new information for us as we've never heard this number/information before and neither one was in the letter to The Attorney General. We've asked [redacted] to bring us the Audi diagnostic report so we could review it. She never did. Another inconsistency in her complaints was from her migraine headaches, she never told us about any health issues she was having, but in her letter to The Attorney General she said the cause of her headaches was because she had to deal with us. Now, the statement says it's because she's had to drive around without air conditioning. Lastly, our online reputation is also fine, we are perfectly happy with our 4 star reviews on Google, Cars.com and CarGurus. We unfortunately can't make everyone happy otherwise we would get 5-stars from everyone. But that is the nature of business, any business, not just car sales.We are now looking into send all information to our lawyer to handle legal action from here. Since, at this point it's not just about the money owed to us anymore, we are now dealing with slander of our dealership. Attached to this email you will find the following papers:1. Copy of customers Drivers License2. 2-page complaint copy she sent to The Attorney General's Office three weeks ago3. 3-page Buyer's Guide "AS-IS" Agreement signed at time of sale, where customer agreed she was purchasing everything from us As-Is.4. Copy of Bill of Sale, showing balance still owed of $576 which was NOT for taxes since the taxes were only $427.00.5. Signed receipt from [redacted] showing she knew there was a balance and she agreed to pay by end of July.6. Signed copy of Right of Repossession, that we had her sign at time of sale, where she was made aware if she didn't pay the balance we would take the vehicle back. 7. The copy of the small-claims court case that we were going to file8. 2 receipts in regards to the Audi that Crown Autos paid for. One for the oil change done by Johnny's Auto Motor and the other from the part from LKQ that we paid for.9. The BMV white-copy for the title work being processed10. The email copy of the original Bill of Sale sent June 22 with the same price as her bill of sale in July. And, if you would like us to send the 15 pages of email correspondence we can showing there were no email disputes between us.10. [redacted]'s original 4-star review of our dealership!!If you have any questions please let us know.-- Emily J[redacted] GM, Finance ManagerCROWN AUTOS8415 Pendleton PikeIndianapolis, IN 46226Office: 317-248-0873Fax: 317-248-0793www.crownautosindy.com Message history