Natural Healing House

Initial Business Response /* (1000, 5, 2015/12/02) */
Contact Name and Title: *** *** CEO
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@naturalhealinghouse.com
The product is on backorder from the manufacturerWe understood that the customer wanted to wait until the product
became availableWe have credited her visa card for $(TransID XXXXXXXXXX)
We did have a recent customer service employee turnover and unfortunately we were not subsequently aware that *** had not been updated in a timely manner
Initial Consumer Rebuttal /* (2000, 8, 2015/12/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)